Hilton Garden Inn Midland

Everything was great.

it was great

Room 233 air conditioning doesn’t seem to work right. Thermostat never got below 76 degrees. The bed was absolutely hard as a board and made a loud creaking noise every time you moved around. Driving up from work in south Texas, I did not arrive until about midnight. The woman working the desk treated me like I was intoxicated or something. Was very rude and talked to me as if I was intoxicated which was not the case at all. Having to drive 6hrs after working 12hrs can have its toll ya especially traveling. Fast forward to 330am I’m sweating so bad laying bed I just got up and packed my things and left. Stopped at the desk to check out but was never greeted. Also the elevators only work to take you up. You have to call the desk to have the elevator sent up to your floor. Otherwise you have to use the stairs.

We got there excited to swim before our event int he evening and we were informed that the pool was closed and the elevator were working properly. We decided to check into pour rooms anyway and our door was not locking for security (dead bolt) broken. Kids were upset and well as all the adults, so we waited for the bar to open at 5pm and at 6pm they informed us that the bar would not open that day (Saturday) because the bartender called in. We left for our event and when we came back we needed to shower before bed and there was absolutely NO HOT WATER! We laid in bed frustrated and the bed spread smelled like mold. Overall the worse place I've ever stayed at ever! and I travel a lot with not once complaining about anything but this place was a ridiculous joke. We asked to speak to the manger and we were told that she's off on weekend so no one could help us with a refund. I called her today Monday to tell her about our experience and she has yet to return my call after leaving 2 messages.

No hot water, elevators broken, pool out of order, no bar, toilet struggled to flush

The elevators did not work, there wasn't any hot water, the water in the shower barely came out.

Got there, my booking was for $224 with taxes and I got charger $245 on my card. Elevators were out of order (have to call to get it to you) , large part of booking there was for the pool, got there and pool was closed, had to walk All the way to the other hotel to use their pool which was already full of guest from that hotel. Beds were SO LOUD AND CREAKY and so UNCOMFORTABLE. So I got over charged, nothing was in order and The beds were uncomfortable. Only thing good was that the staff was very friendly.

ELEVATOR BUTTONS DONT WORK AND STAFF HAS TO CALL IT UP AND DOWN FOR YOU. TALKING TO ANOTHER GUEST AND THEY SAID IT HAS BEEN THIS WAY FOR A YEAR OR MORE.

Elevators not in working condition for guests to operate.

Besides the broken elevator stay was nice

Needs some updating. The elevator buttons were not working. The bed was noisy just to sit down. Friendly, helpful staff.

Elevators were inoperable. Wi-Fi not functioning correctly. Not a fan of your pillows, personal preference.

I was really surprised to find out there was not a free breakfast at this hotel.

The beds are so uncomfortable! Shower was crappy, elevator was having problems. Will not go back

Todo limpio tranquilo personal agradable

Great place to stay

Super nice

In a great area and the staff was very friendly.

Really good building and friendly helpful staff. The property needs some love. Some paint and tile need some attention around the facility but a great location and great people. Has a bar and restaurant and you can walk to a few places from this facility.