Holiday Inn & Suites PHOENIX AIRPORT NORTH by IHG, an IHG Hotel

Let me say for the price you can’t find a better room. The room was very spacious much like the Embassy by Hilton. Very clean, you can tell the staff takes pride in their service and professionalism. Here’s where I had a problem the a/c system was not working right and we’re in Phoenix! The front desk did allow me to check other rooms but it was the same situation. Other guest had the same complaint. When talking to one of the other guest he informed me that it was an ongoing issue. To add to the heat the fire alarm went off in the entire hotel waking the guest. Parking is not free, you have to pay $12 per night to a third party company via QR Code. I really like the location near some decent food spots, but the a/c has to be corrected.

The customer service was really good. The front desk did their best to accommodate us due to the room being hot. The rooms A/Cs wernt working properly and was switched rooms. The second room wasn’t much better There was as well a 250 deposit/hold which is a bit high for a 1 night stay. Overall location was pretty good and big pool area.

Good, clean room

Nice place

Nice friendly staff and clean property.

Was a great stay, could offer more channels possibly. AC could’ve been a lot cooler, but overall great stay.

Over all, it was good for my Family and I. We felt a bit unsafe…

Room was dirty Hair all over the walls of the shower Never again will I stay there

It was nice and very clean.

The only thing I didn’t like was that you had to pay to park. Other than that the room was amazing. We had been in 11 facilities over the past 12 days and they were all nice and price was the same. I’m glad we stayed here last or we would have been disappointed the remainder of the trip. Don’t ever hesitate to book here.

The only positives I have for this stay is that the staff was friendly and helpful. The check in and check out was easy. The location was close enough to downtown (where we needed to be) and also close to Costco, Fry's and other food options. Lastly, thank god the air conditioner worked well and kept us cool. However, the pictures online for this property are not accurate. Our room was very outdated, dark, and old. It had a damp smell and the sink faucets barely turned on and off with ease. There was not a full size fridge or a burner. The couch in our livingroom made us question whether or not we should sit on it before covering it first. The fire pit area shown doesn't even have couches, just a couple of chairs and benches. Lastly, breakfast was included in our stay and the attached restaurant looks current and nice...however, take your expectations and subtract 100 points. The breakfast tables were not clean, almost every saucer and cup at our table was dirty. The oatmeal had a crust on it, like it had sat all night from the day before. The brown sugar was hard. There were choices of eggs that looked good, but they were cold. The bowls for cereal and oatmeal were so small you would have to fill it 5 times to make a decent bowl. We thought they were coffee cups. The worst part is that they were charging people $16.95 if they did not have it as a part of their stay. Highway robbery.

Worst service and worst hotel

Close to airport

The staff was very helpful and friendly, the property had an amazing courtyard.

Will not be staying here again $20 to check in 30 mins early $12 a day for parking nothing around to eat the only nice thing was rooms are big

You should let people know that there is a charge for parking 12.00 a day extra i wont be back ive always stayed there when i come to the phoenix time to find a new place

This was a great place to stay The beds are very comfortable

The room was clean & safe. The property was well maintained and beautiful. It was conveniently close to the Phoenix Convention center and freeways! We'd definitely stay there again!

This hotel is nice and clean

One night stay after a flight, clean and comfortable as I would expect from this chain.