Holiday Inn Express & Suites CHATTANOOGA-LOOKOUT MTN by IHG, an IHG Hotel

Kind of far away from dining and activities

Friendly staff and super clean and very large rooms

The room and hallway on the 4th floor smelled very musty. The gym smelled horribly musty. There was no remote for the tv in the room but stff brought us one ina timely manner. We did not have washcloths in the room. The phone ws dead. The bed was comfortable. There was hot water for showers. Nice view. I spoke with staffon checking and she apologized for the smell, but offered no discount or refund. I wont be staying here again.

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It's ok

The pool wasn’t up to par. It was kind of green.

Friendly service but not as night as would have liked.

This was my worst experience at an IHG property. The first room I had, had mold all over the ceiling in the bath room. The shower curtain would not close at all. The pull out couch was extremely heavy and was pushed so close to the bed we could barely get the covers down. The remote control was not working only the volume button. Lastly the room was never cleaned properly. There were kids toys and bottle caps in the floor around the pull out couch. I addressed all issues and was given a new room due to the mold. Next day rooms were switched. New room was not much better. The bathroom was better in the new room. The remote worked but this room did not allow for my kid to plug up his game. The outlets between the beds did not work. We moved the square cushioned ottoman that can be used as a seat (it was pushed under the table between the beds) just in case we needed to plug something up and the whole wall fell. We had to push the ottoman back because it was holding up the wall. The staff is aware of all incidents. All I was told I’m sorry we just took over the property.

Exterior landscaping is poor & parking lot not maintained … hotel it’s self is well untainted

Always a good experience at Holiday Inn. Enjoyed the stay.

Good

Room was dirty. Elevator didn’t work. And Breakfast was horrible. They gave us expired milk

The staff was friendly and helpful. The hotel was a great location for exploring Rock City and the hot breakfast was delicious

Great place to stay.

I was driving back home from Asheville and was just too tired to make the rest of the drive - plus, some nasty weather was rolling in. This hotel was everything I needed for one night- right off the freeway, free parking, hot breakfast. It was very clean and the staff was so friendly, especially the two ladies working the front desk and breakfast area in the morning. They made sure I was good to go with water and coffee before I hit the road. I will definitely stay here again.

The hotel was quiet and we slept very well. The room was clean. We enjoyed the blackout blinds. The breakfast was not good (awful) so we ended up eating at Cracker Barrel across the parking lot. The bathroom had only the mirror light for lighting. There was a light over the tub/shower but there was no way to turn it on. There was no fan in the bathroom so the mirror stayed wet for a long time. Most likely next time we will stay at a different hotel.

We had a shower that would not turn off at 7pm, they said we could move, we had 4 kids that were asleep so we didn't move. The next day we headed out for 6 hours came back and it still wasn't fixed, water was still running, so we packed up and moved to a different room for one night. Checked out the next day and it was fixed

Our room was very clean and comfortable. The hotel was ideally located near everything we planned to see and do in the area. We would definitely stay here again.

The staff was extremely helpful and friendly from my understanding, they have just overtaken this property. There was mold on a few things, and the bathrooms were not great. But they made it right. Otherwise, it was an easy location to attractions and a good breakfast. Pool was very small.

They gave my room to a couple which walked in on me while I was in the shower the desk clerk was new couldn’t check people in or do reservations, had no help, no manager on duty or anything.