Holiday Inn Express & Suites CHICAGO - OAK FOREST by IHG, an IHG Hotel

The property is located in a convenient location, which is close to McDonald's and Walmart. I traveled with the elderly and kids. I went to the hotel at 9 am to ask if I could drop off my luggage, and the receptionist told me no. Then I asked if I could have an early check-in option, and they told me they need to charge me $50 per room. We ended up sleeping at the hotel lobby till 3 pm. When I checked in, the front lady told me that the room was ready earlier and they should give us the room earlier without paying extra. This was horrible. About the room, lots of things were broken, the closet door made a horrible sound while closing, and hard to close. The bottom of the toilet was leaking, which produceda bad smell, and water came out while flushing toilet. The toilet floor was dirty. The bathroom door cannot close properly, and has to be pushed very hard to force to close. The bathtub, shower head, and the bottom outlet will have water coming out at the same time, which needs to be fixed. We asked a few times to fix the bottom of the toilet before they came to fix the problem. After that they fixed toilet, no one came to clean the room for two days even I requested them to come to clean daily. On the third day, I asked the receptionist again, and they told me I have to request that. I told her that I did. I end up seeing a cleaning lady on my floor that morning and asked her to clean up my room, she told me no English and I use my body language to ask clean.

When my party and I arrived on 8/6 my room 422 didn’t have any toilet paper and there was hair and pillow cases with black spots that look like it was mold. I can send pictures. Due to our turn around time there wasn’t a manager on duty we left early that morning. Checking back in on 8/8 I was in room 218. There were no large towels. The night desk clerk had to bring towels down to our rooms. The cleanliness was better, no wild or other parties hair. Disappointing in the IHG quality.

Confort parfait , propreté parfaite , petite piscine parfaite, petit déjeuner parfait on a adoré

The hotel was pretty clean and the room was beautiful and very spacious. The lady at the front desk had a nasty attitude, it's like she did not want to be there. This was the lady working the morning shift and her shift ended at about 4pm. The room we had, beautiful as it was, had the most ridiculous shower I have ever seen. Water pressure was phenomenal, but it had no shower door, just a cloth and this means you cannot really enjoy your shower cause all the water is ending up outside the shower and all over bathroom floor. We stayed here for 2 days and 3 nights and room service did not come to.our room at all. We had to go looking for towels. But it served it's purpose.

Front disk was not available to check in, l have to wait around 20 min .. breakfast is descent ..

The manager Ciara, the kitchen staff and the evening housekeeping/ maintenance crew were great They took care of our needs. The day shift housekeeping staff barely spoke English if any and didn’t do anything we asked like give us towels , take trash And dirty towels from room. The whole day would pass and the evening crew would have to get it for us. The front desk staff with exception of Ciara had NO customer service skills at all. They checked you in by telling you to “fill out this paper”, “ I need your ID”, there would be no other communication as We checked in and I had to ask about charges because no explanation was offered and when we checked out the young lady at desk refused to give me a receipt for my stay she told me “ you can get it from the people you booked through “ even though I asked her to give it to me and that I have never had a receipt come from the third party company. She still refused. We made the best of our stay, pool was ice cold so couldn’t enjoy that and we won’t be staying here again but the staff that did help us is the reason I rated it the way that I did because I didn’t want the few negatives to over shadow the staff that were great and did a wonderful job helping us but this comment is for feedback purposes so maybe when others come there can be a few changes made to make the overall experience great for everyone!

nice and clean. beds weren’t very comfortable though

helpful staff, safe, the swimming pool temperature must be higher

I think I’ve got some type of allergic reaction from Something in that hotel. Also the towels racks are broken. Showed the customer service and they didn’t do anything

It’s was clean.

The hotel was nice and clean. But, the front desk let my friend check in as me and my reservation and what I paid for was a room with 2 beds and we only had 1. It was an okay stay, nothing special.

Everything was clean and newer looking. The TV had lots of channels to watch. Not an ideal location if you don’t have a vehicle

LOVED THE HOTEL!!!

Did not clean the room the whole entire stay I had to force them to clean it directly and when they said they would it still wasn’t cleaned no clean bedsheets no towels did not take out the trash. I had to go find a maid to have her give me new towels.

The room was very clean and comfortable, the the staff there were very respectful and friendly especially "BRI" that works 3-11 also the breakfast there was amazing. Also there were nearby restaurants and the area was convenient, the tv was easy to use Netflix friendly, but the only thing I'd have to nitpick about is the shower water did not stay hot long enough but to the average person it'll be good enough.

We had an excellent stay. The property was neat, clean, and accommodating. We will stay here again.

Accessible off the highway

It was a good hotel

I searched for hotels several months prior to us visiting Illinois to surprise our aunt. And 1 week before I found this hotel. The pictures online are absolutely on point. The breakfast was extremely good with the variety of choices of foods to choose from. The staff was so nice amd friendly.

Clean, updated and great breakfast. Would definitely stay here again