Holiday Inn Express & Suites JACKSON/PEARL INTL AIRPORT by IHG, an IHG Hotel

everything

Overall the property was well kept. The bathroom needs to be updated - the tube and especially the toilet.

Personnel were prompt, polite, & professional.

Sweet lady at the desk gave me a blanket because my husband liked it cooler than I do. Haven’t had food yet but bed is comfortable and clean.

We arrived for our room about 10pm and were greeted by such a vibrant sweet girl at the front desk! She was so fun and welcoming to our family. She had just returned home from her own vacation/honeymoon and told us this was her first shift back. Breakfast the following morning very good, nice selection.

Loved the clean, quiet outdoor pool! Staff was very attentive. My room and my whole stay in general met completely with what I would expect from a Holiday Inn Express. Excellent! The only issue is that their website says they have an airport shuttle, which they do not. Thankfully I called ahead to ask and was able to get an Uber.

Great stay.

While the housekeeping was very kind and professional, the hotel was ran down. The towel hook fell on the floor at my feet, and the tub was pretty beat up and slippery. The breakfast buffet was poor with low quality and quantity. The pool is from 10-10, so you can’t swim in the morning. It’s like someone bought a motel 6 and slapped a different name on it. When I told the front desk they didn’t really care. For the cost, I’d stay somewhere else.

Trim was falling off bottom of wall in the room. The carpet and bedding, and bathroom were not very clean. The hotel as whole was pretty banged up, and a bit rough looking. We stay at holiday inn express quite often when we travel, and this was by far the most run down and dirty one we have ever stayed at.

Breakfast was great.Staff went above and beyond. The room was high quality for the price.

The secluded location of this hotel is a plus! The staff is friendly and professional. We also enjoyed the dining options close enough to walk. The room was clean and spacious…the bathroom flooring needs to be updated; however, the other room updates are very nice.

The room was spacious and the bed was comfortable. The staff was friendly and helpful.

This hotel has recently been updated and it really shows. Great staff and facilities.

Vary good

Very good and safe atmosphere.

Everything

The hotel staff were outstanding throughout our stay. When we first entered our room, I nearly asked for a refund: the shower walls still had hair on them, and the tub showed visible dirt rings. Although the rest of the room was spotless, my wife and I had just completed an eleven-hour drive, and we shouldn’t have needed to clean the bathroom ourselves. Fortunately, I always travel with basic cleaning supplies, so I quickly wiped everything down so she could relax. We had a second room for our sister-in-law, and the second one was perfect. As we were leaving, the housekeeping team introduced themselves and began cleaning the room next door. Watching them work, I could see how thorough they were, so I’m confident our first bathroom issue was just an isolated mistake.

Great breakfast. Comfortable beds.

Check in was quick and check out was also. Breakfast was delicious.

Our stay was fine, it was a halfway point for us. I felt misled, though, because I called the hotel the week prior to ask about the possibility of adjoining rooms, and was told they didn’t have any, but that our two rooms would be on the same floor. When we arrived, they were not on the same floor, and we discovered one of our rooms had an adjoining room, so whoever we spoke with wasn’t truthful. The kids loved the pool. It’s close to a lot of food options.