Holiday Inn Express & Suites WYLIE WEST by IHG, an IHG Hotel

Na

There were no cinnamon buns for breakfast (we love them) no medicines or toiletries to purchase we had issue with loud music but called front desk and they handled it ice machine 4th floor broken breakfast was nice staff were nice

The lobby and hallways were warm. One elevator was out of order and the pool was closed. I'm not sure what was going on or if this was a cost saving measure. The room was nice, AC worked well. The breakfast was good.

The staff was very friendly! The breakfast was very good. The building needs a lot of help. Needs to be cleaned from top to bottom. Needs quite of bit of repairs.

The service and food was phenomenal. The pool appeared unclean, not sure if it was under construction. That was a little disappointing.

Bad odor in the room.

The rooms ( especially the bathroom ) was not very clean. We went and bought cleaning supplies. There was no air conditioner in our room the first night . We had to change rooms to have air conditioning the second night which worked well. The entire stay (4 days) there was no air conditioning in the hallways in the Texas August heat.

The people were nice. No one at the counter for 10 minutes when we checked in. The air conditioner was not on in the halls, which was uncomfortable and the humidity made the halls smell. The carpets had a lot of spots on them. The elevator would jump when it went up. The air conditioning worked great in the room. The room was clean. The bathroom was nice.

For the hotel to be so young, it really is worse for wear. The hallways are kept at 86 degrees possibly due to a broken AC unit. The air conditioners are actively leaking on several floors. There were areas with carpets and baseboards pulled up. Per hotel staff, no action plan to replace or fix these issues. They plan on leaving it in this rustic chic look. The AC in the rooms have black mold growing on them and the carpet is constantly wet. One elevator is down for “long term maintenance” and the other one is quite rickety. The nightly price of $100-$125 per night is elevated for the condition and service received. This is easily a $60-$80 per night type of establishment. Breakfast was good, but I couldn’t help but wonder what condition the kitchen was in and how the food was prepared. Most of the food was burnt leaving me questioning if they just saved the previous days’ food and put it back out. The pool was merky. One of the only positives was the Great location. Do yourself a favor and check out La Quinta next door, they are brand new. This one was rough!

Pros: The staff was very pleasant. The room was clean. Breakfast was GOOD: sausage eggs, pancakes, etc.! Cons: The room was not ready at check-in time (3 pm). We waited about 15 minutes. The room was called a "suite", but it was just a room: 2 queen beds & a sofa bed with no bedding on it. When we called the front desk, we were told to cime down and get some ourselves. The room was listed for "7 people", but only 3 sets of towels were provided. We asked for more towels and received 2 more. We asked again and were told to come get 4 more. There were no "pool towels", which made the towel shortage more challenging. We had to use the towels for the pool AND bath.There were 7 of us, and I assumed it would be an actual suite (as listed) with room for a roll-away bed. At check-in, I asked for a roll-away bed and was met with a confused stare. (She was NOT rude at all, just confused.) As it turns out, they do not have roll-away beds. Our 18-year-old grandson slept on the floor. And when we asked for bedding to make a place for him on the floor, we were (again) told to come diwn and get it. No pillow and no blanket were orovided fir him. Of course, the queen beds had 4 pillows each, so we gave some of those pillows to the people in the sofa-bed and the one on the floor. My husband went down to the desk to ask fir blankets. He got two, and that allowed us to make the floor feel a bit softer for our 18-year-old grandson. Honestly, I think they were short-staffed.

man at front desk smelled bad

Did the job well

It’s a o

Love it. Love it. Love it

Beds in our room were great! Breakfast was not the greatest. Room was not stocked well. Only 2 sets of towels for 4 people, 1 roll of toilet paper, so we ran out and ran out of toiletries too. Not sure I’d stay here again

Walked in and hotel looked great. Looked at the pool and it was green. Went to our floor and it was 90 degrees. Got into our room 80 degrees and had a terrible pet odor. Asked to switch rooms and told(it doesn’t smell bad to me) and was given a bottle of air freshener. The fridge did not work and the pull out mattress had some suspect spots on it. Not the holiday inn experience.

Carpeted hallways are disgusting. Big stains everywhere. Strain in front of my door looked like someone threw up. It appears no carpets have been cleaned in years. Thin walls allow you to hear your neighbors and loud hallways. Very cheaply built hotel. Definitely would not come back. Front desk staff is very friendly though.

Would stay again everyone was friendly

This is the worst, filthy, run-down, non-responsive staff. Broken toilet, stains on carpets, stains on towels, staff didn’t respond to anything at all and could benefit from a customer service class. Noisy. I think 1 person works there. It was gross. Never again.