Holiday Inn Express RICHMOND E - MIDLOTHIAN TRNPKE by IHG, an IHG Hotel

Good

Staff was great, room clean,

I really liked our room and it was comfortable with Double King beds, However it was not the room I paid for. I paid for a little more expensive room that was supposed to be bigger with a couch and a sitting area. When I checked in the woman was rude to me as soon as she saw that I booked through Expedia, she said to me " Well I can't help you, You booked through a third party". Once I seen that the room was the wrong room, I didn't feel like dealing with her again. She was already treating me differently and was rude because I just booked it third party. My bed was very comfortable for sleeping in though but my husband was kinda uncomfortable without a sitting area to watch TV. They had a hard chair for him to use but it was not comfortable. We ordered door dash and the area had late night choices that were not fast food. I would stay again but pray that I didn't get treated differently for booking this way again and that I would get the room I actually paid for this time. They had hot breakfast buffet options but we got to bed late so we slept in. I like free parking options and the value for the money if you actually get the room you pay for.

This is a hotel at a critical juncture. They must either invest some money and make immediate improvements, or they will slide into irrecoverable mediocrity and lose their fanchise. First the good: -The staff was all very nice. You could tell they were trying to do their best with what management has given them. -The breakfast crew was excellent. High quality, good selection, different every day, and carefully watched to make sure there was plenty of everything. Again, kudos to the staff. -The lobby is spacious and nice. So is the courtyard behind it. The not-so-good: -The gym was a wreck. Broken treadmill.Barely working elliptical with broken buttons and TV. Trash and towels not taken out for days. Empty unused space where more equipment could be placed. And your roomkey won't open the gym. You have to go to the front desk to get a special gym key. -I think the pool is leaking because they had a hose running into it for the whole time we were there- made it unnecessarily cold despite high heat outdoors. Also, no towels housed nearby, One has to go to the front desk. -We had a two room suite (201). The keys kept malfunctioning and kept needing to be reprogrammed. It was hyper annoying. -Our rooms were dated. Old furnishings. Old TV's with barely working remotes. No USB ports. Little lighting- very dim. -No AC in our hallway -Only ONE ice machine for whole hotel that was perpetually out of ice. -Elevators were awful. Barely working. Took 5-10 minutes go up one floor

Overall property is good but we did have multiple cockroches in the room

Elevator makes scary noise, interiors are very old, one of the night stands does not work, outside area looks pretty bad. Absolutely not worth $250. Total rip off

The shower head needed cleaning and

It was a nightmare someone dog was barking plus the ice machine didn't work

The breakfast was top notch. My teenage son said it was the best meal he had on vacation. I said you mean breakfast and he said, no meal...definitely above and beyond the typical hotel breakfast.

Overall the stay was ok. I didn’t appreciate the house keeping staff not changing the sheets, pillow case and blankets. They literally flipped it over and we can see the previous stains.

Breakfast was great, staff were helpful and friendly. Rooms were comfortable but the hotel is old and a little tired.

Overall, we had a nice stay. The double king suite was a huge room! No real major issues really but you can definitely tell an amateur does the renovations/repairs. The patch jobs in the bathroom and the literal wall sockets falling out of the wall in the "sitting room" are just a few to point out. I also wish they advertised that breakfast was from 7-10 and NOT 6-10 like it says posted everywhere on the website and onsite. We were there for a baseball tournament and that 6am time is crucial when you have to be on the field at 7am. Just disappointed but overall stay was as expected and room was clean and comfortable.

We recently stayed at this hotel and, unfortunately, our experience was not the best. While the room itself was clean and tidy, the rest of the hotel left much to be desired. The elevator and hallways were noticeably dirty, which gave a poor first impression. The biggest issue, however, was the noise. Every time someone closed their door nearby, it caused our entire room to vibrate. It was so loud and jarring that it woke us up multiple times during the night. At one point, we even thought someone was trying to force our door open—it was that intense. Clean rooms are appreciated, but noise and cleanliness throughout the hotel matter just as much. Sadly, we wouldn’t choose to stay here again unless improvements are made.

Room was a good size, and comfortable. The only issue I had with my stay was that the dryers weren’t working. However, the overnight staff, she was very helpful and she went above and beyond to help me.

This hotel was easy to get to and parking was great. Nice, quiet area and lovely staff. The condition of the hotel is a bit run down, like they're waiting to replace anything before a big renovation. It wasn't dirty, just stained chairs and a bit shabbier than other Holiday Inn Expresses I've stayed at. Breakfast was yummy and the beds were comfy.

Clean,Great morning snacks, Responded to issues

The hotel was okay until morning breakfast. It was the worst service I have ever experienced at a hotel. They didn’t have enough food. They seem to be out of everything. On day two I found out that they only had one working oven so they could only cook one thing at a time. They ran out of eggs and basic morning staples. The staff on the first day just seemed pissed that we kept asking her for food. The second morning we had a lovely young lady who helped the best she could. She smiled at just kept pushing through to be of service. The only bright spot. It would have been less irritating if they would have told us about the issues when we checked in. That way we could have expected it and made other plans.

Convient

This property is very dirty in the breakfast area by looking at the chairs I immediately lost my appetite. The rooms were fine but things seem to be run down. A little more effort could go into cleaning things especially the eating area, kinda grossed out imagine what we aren’t seeing in the kitchen area.

Hotel is taken care of. Breakfast had several choices. Shopping and restaurants close by.