Home2 Suites by Hilton Hayward

We stayed to catch a flight the next day and it was perfect.

3 vehicles were broken into on the last night of our stay. It happened at 3:00am, we found it at 10:00am, in 7 hours the car that drives around 24/7 for security never saw or reported it???!!!! The actual hotel was wonderful. We just had an issue with security. It seemed like a better part of Oakland but I guess not.

Loud on arrival Had to change rooms Thus morning asked for late check out and staff walked in on us naked

During my stay, in the morning, we woke up to no lights in the room and some receptacles had no power. I had to take a shower in the dark. When, we went down to the breakfast area, the elevators were not working, lights were flickering in the hotel hallways and in the breakfast area. The breakfast items were cold and no juices or were water were made available. Prior to checkout, I asked about a partial credit for the inconvenience and they told me a manager was going to contact me. After several days I had not received any call. I called the hotel and the lady who picked up was argumentative claiming the the power outage and occurred only in the last minutes of my stay. This was not true since I woke up at 6am to get ready and checked out at 8:20pm. In any case, extremely poor customer service by their staff. My other coworkers stayed at the nearby Fairfield and had no issues. I guess if you want to have a pleasant time with no issues it "does matter where you stay". Don't recommend.

Nice and clean, upgraded and nice pool. However, they were short on towels

Rooms were big

It was very clean and spacious. And safe

Large and comfortable room. Free breakfast. Would stay again.

Great stay. I will make this my spot when visiting this area.

The desk lady was helpful and receptive.

They don’t offer room service unless you request it. But I was able to ask for sheets and toilet paper, trash bags freely so I can do the work my self

Good location with a good sushi restaurant nearby.

It's close to where I needed to be for Saturday. Adequate place for sure.

It was clean, easy access.

easy parking，comfortably

Front desk was so rude. Would not allow us to use Apple Pay even though we showed ID. Wanted to earn travel miles and had to put on our debit card. We were staying for two night for a dance competition and didn’t have to be there until later. Hotel would not accommodate a late check out of 12:00 even though there was no cars in the parking lot. We will not be back.

We were there for a dance competition and the hotel was super convenient to the venue and super pet friendly for our puppy! The room was spacious, clean and had nice amenities for those who don't like to eat out for every meal. The breakfast bar was great!

There were plenty of times that the front desk was not manned by anyone. The security is in a regular sedan with orange lights on it. C'mon, how does that look?

The bed was really comfortable; having a large fridge and kitchen sink was convenient. Also, often when I travel I pack liquid hand soap because the bar soap most places give you is horrible but this facility had liquid hand soap in the rooms. (I know it's a random thing to notice, but it's a personal pet peeve.) Would definitely stay again.

The stay was great we had 7 teenage boys who were able to use the gym they loved it