Homewood Suites by Hilton Dallas-DFW Airport N-Grapevine

Spacious

The hot breakfast was great and the indoor pool area was very nice. Room was very spacious. But we were there for 4 days, and housekeeping never came until two hours before our checkout time on the day we were leaving. So our trash was never taken out, towels never replaced, etc for our entire stay. Not a huge deal, just thought we’d get a little more service for it being a Hilton hotel. Also, the main areas and hallways were dirty. Floor especially. Needed a good vacuum on the carpets and a mop on the hard floors. Not a terrible stay, but expected more for the price and the name.

Nice Hotel. Liked the kitchen we had.

The lobby area was subpar; it could have been cleaned better. The sofa’s were badly stained in the breakfast area. The hallways on the way to our room had random particles, like it needed to be vacuum. The rooms where subpar for the price that was paid; they could have been cleaned better, there where like coffee splatters or rust on the side of the refrigerator; the floors had little crumbs like they needed to be swept; the pillows were flat in the room on the left; we saw a spider and cricket in the room in the right and there appeared to me mold or dirt on the molding around the tub. I was disappointed because I invited guest to stay with me and they were complaining.

I've been staying at this hotel for the past five years when visiting family in the U.S. This time, however, I noticed a significant decline in the property's condition, along with a lack of supervision and maintenance in the rooms. My bathroom had several issues: the tub wouldn't drain, the shower head sprayed water everywhere, and the toilet sometimes malfunctioned, causing leaks and a lot of noise. There was a shortage of towels, and the soap dispenser was empty. The sofa bed also didn't have any bedding, and there was no bathmat. Although I reported these problems to the front desk, it took a long time for anyone to address them. This slow response suggests a lack of staff. Another issue was the lack of daily housekeeping, which made the experience feel more like staying at a motel. I was quite uncomfortable and am now considering staying at the Hyatt Place or SpringHill Suites next door for my future visits.

I've stayed at this hotel for the last five years whenever I visit my family in the US. This time, however, I'm seriously considering looking for another option. The property seems neglected. My room (400) had a broken air conditioner, and the portable units they provided were unbearably loud. The bathtub drain was clogged, the toilet didn't work properly, and it was leaking water. The breakfast was also very poor. The only redeeming quality was the excellent service from the front desk staff.

2nd time staying there, we will stay again.

Staff were excellent

The staff was great! The pool was great! It was clean overall. We had some sticky floors in our kitchen area of the room that was gross. The complimentary breakfast was underwhelming in quality. The coffee wasn’t hot on multiple mornings. We were also charged a daily parking fee but there were multiple signs all over the parking lot saying that parking was complimentary for hotel guests only. I’m sure they get people trying to park with mall nearby but thought the signs were misleading for hotel guests being charged to park.

I reserved a 2-bedroom suite with a full kitchen for a special sleepover for my daughter. When I was finally able to get into the room, it was clean and well-presented. However, several issues throughout the stay made the experience less than ideal. First, my room was not ready at the 3:00 PM check-in time. I had arrived two hours earlier, understanding it might not be available, but upon returning at 3pm, I still had to wait an additional 45 minutes. While waiting in the lobby, I could hear the staff express frustration with the constantly ringing phone. While they answered politely, it was extremely uncomfortable. The inside of the suite was spacious and tidy. Unfortunately, the living room TV was broken, showing pixelated, distorted images that made it unusable. I called the front desk. They offered to move us, but we opted to stay put and make do since we were already settled. One of the bathrooms also had a broken bathtub stopper. It took a good bit of effort to get it open so the water could drain properly, which shouldn’t have been necessary in a hotel of this caliber. The final disappointment came at breakfast the next morning, where there was visibly molded fruit in the fruit bowl. That’s a quality control issue that should’ve easily been avoided. Overall, the stay wasn’t terrible, but a handful of preventable issues made it a less-than-smooth experience.

I have to highlight the staff here, everyone was so nice and made sure we were comfortable and had a good stay. Amy was also beyond kind! We loved talking with her.

Many items were in disrepair. It took 3 rooms to find one with an air conditioner that works. Both the stationary bike and the elliptical were broken and the ice maker in the third room leaked so badly that the ice formed an unusable solid blob.

Excellent, friendly staff Great location Room clean & comfortable Breakfast could use an upgrade with more choices

Arrived to our room to find a portable ac unit and fan blower on the floor drying the carpet. It was extremely hot in room. The bathroom was also dirty with trash left behind. Hotel was outdated. Mini market didnt have much availability to choose from. We called front desk and let them know we were checking out immediately. We have 2 kids. 1 year old & 6 year old so the room was too uncomfortable to stay in, no extra room was offered so we left.

I booked a room that said it would have a king size bed and a sofa sleeper. The bed was not a queen. The room was ok. I was charged a deposit and was told it was going to be refunded. It still hasn't been. We were told at check-in that breakfast was open until 10. We showed up at 9:15 and they were cleaning up. They let us grab a few things, but the lady said they closed at 9. We love waffles at hotels during our time away. Well, they only served on weekends. The site did not state that. The stay was good overall, but I wouldn't book here again.

Sheets felt sticky. Rooms were very humid despite AC running. Breakfast was good with several options to choose from. Conveniently located near the airport.

Cleanest

Hotel was a little outdated but yet was still very clean and comfortable. Rooms were spacious and front desk staff was freindly . The only complaint i have is the pool had way too much chlorine! Parents & kids complaining it was way too strong and burning eyes and nose.

My stay was amazing until it got close to check out. Maintenance walked in my room while dressing and I was very upset that they would allow this. My stay was a late checkout they should not let anyone make or female in my room until I check out.

Check in staff was wonderful. Checked in around 2:45, room wasn’t clean and ready until after 4! Chlorine was so strong in the pool area it was burning my eyes just to pass by in the hallway, couldn’t stay in pool/hot tub very long! It was very humid in our room even with the AC set to 68 or below. The hotel was clean.