HYATT house Dallas/Las Colinas

Our 2nd flight got cancelled so we were stranded in Dallas. We showed up to the hotel with 3 kids and just a little bit of our stuff since most of our luggage was checked! The staff was INCREDIBLY sweet and understanding. They gave us a complementary upgrade to a suite room so we could check in a few hours early. Only 15 minutes from the airport. Kindest staff ever and super open to upgrading us and being personable. The rooms were clean and great. Would absolutely stay here again!

Room wasn’t available upon arrival

The location was good and the property was in decent shape. The staff was friendly and quick to help accommodate our needs. The room layouts were nice for a family of 7. We appreciated having two separate bedrooms and bathrooms. The kitchen was nice, but there was no dishsoap to wash our dishes. There weren't enough dishes for our whole family to be able to have a cup for each person. We had trouble with the beds being too hard and not having enough blankets. There was no daily housekeeping, but we could go to the front desk and ask for every little thing we needed. It wasn't horrible, just not great.

The property is outdated and in need of renovation, particularly the rooms."

Excellent location, easy to park a vehicle and enter the house. However, the property is pathetic: a dark room without proper ventilation, a worse dishwasher - water from the sink coming back to the dishwasher, the entire room stinking, and the quilt is very old and not washed. Severe dirt deposits in the quilt. Very disgusting. Garbage stinks badly near the Swimming pool. Didn't expect such a bad property from Hyatt. See the photo of back of quilt dirt clearly visible with back light.

This property is fine. Its not terrible and its not great. We had 2 king bedrooms and 2 bathrooms. They only gave us 3 towels for a room that easily sleeps at least 4. We had a kitchen with only 2 of everything. 2 plates, 2 forks, 2 spoons, and 2 cups. No dishwashing liquid, no dishwasher detergent, no kitchen towels, no oven mitts, no washcloths. The breakfast was mediocre. Sausage that was clearly pork was labeled as turkey, or the 2 kinds we're in the same container. 3 TVs, 2 remotes, and only 1 worked. No extra blanket or pillow anywhere. Dishes in cabinet were greasy, but we had to buy our own dish soap. Conditioner bottles had shampoo. So did the shampoo. No ice machines. None of it was a huge problem, but communication would have alleviate all our troubles. We could have planned for it all. All the issues together were a problem.

It was very clean and everyone was very nice.

Hotel has all you need but is poorly maintained with cracks in many places. Also, the facilities are not cleaned enough with old papers in many places for several days in a raw. Garbage cans are full all the time and not emptied enough. Rooms: pillows are bad and mattresses not great. Not clean enough when getting in: stains on mattress cover (we know because there was no linen!!) debris in trash cans, etc. some lights not working. Last, when we asked to get pillows (yes, there was no pillow for one of the beds!!) and towels (we only had 2 for a reservation for 4 guests) and linen (none was there for the sofa bed!), the lady at front desk told us there would be some when we would come back at the end of the day. Guess what: there was none! When going back to front desk she didn’t even apologize and instead said in a rude way that she tried to call us for us to come get them. And then….. she would not provide the pillows saying that they didn’t have enough!!! What kind of hotel doesn’t have enough pillows!! I insisted and said that having a reservation for 4 we had to have 4 pillows: she went to get 1 more and almost threw it at me saying that I should feel bad because someone would not have pillow because of me!!! Do I need to add that mid week when they were supposed to clean the room and change the towels only had been changed and when I went to ask for clean towels I was told that they didn’t have time to do laundry!!!

The room had a lot of space but everything (carpets, kitchen, etc) was really outdated and not very clean. No microwave in room as advertised. The pool was nice and breakfast was ok. The service was poor specially for towels.

The room was good but their was a smell of weed in our room. Which i went to the front office and they provide me with a deodorizer for the room. It always smelled like wet or moisture in the room. We got the hotel because of the swimming pool and it was always closed. We didnt enjoy as much. But the good thing was that it had a good accommodation for the room such as a kitchen and 3 beds. The pull out bed was very hard that we had to get additional covers to make it simi comfortable. Pool was closed because of chemical unbalanced and other guest complaint as well. Laundry was always occupied they need to be more intop of the occupants to remove the clothes on time.

Terrible the hotel so dirty, the hotel, the rooms everything, dead animal at the door and the rooms used for the workers

The location is easy to find and parking wasn’t a hassle. The front desk person looked like he was annoyed and over the whole day. Maybe he was having a bad day? He checked us in and let us know the pool was closed for the day and needed to be treated because of some kids ruining it. The room was easy to find and was upstairs, we had planned a movie night since the pool was a no go but the tvs weren’t smart tvs (first world problems) kids complained but it is what it is. So then comes the sleeping situation. We were 5 so we were going to use the pull out couch….it had a pile of crumbs in it and no sheets. We managed the night but again 5 people and everyone had to share a bed and make do. In the morning one of the staff came by to ask what time we were leaving, she seemed annoyed I told her 12. I sent my girls to get more towels but the front desk said they would let housekeeping know and 3 hours after the towels never showed. The facility’s can be looked over it looked like apartments that got turned into a hotel, not the best condition but ok.

Got to hotel and they said my appointment was canceled. Hotel said hotels.com credit card was declined. So I had to screw around for a hour talking to an unqualified front desk and hotels.com to get it fixed. Oh! Same thing happened to my friends. Don’t use hotels.com. They took my money asap but didn’t pay the hotel asap

The daily breakfast is an advantage bonus to traveler. Property is old and musty smell; first front desk placed me at a building isolated from the rest of the building. No outside light at night and found a dead roach inside bath room. It was nice, front desk moved me to a building behind the lobby closer to the civilization but musty smell too. Found a living bug on the 5th day.

This property is absolutely disgusting and unsafe. It used to be so nice and now it gives the Hyatt name a bad rap. Sketchy people walking around lurking, black mold in the rooms and roaches, spiders! We started to get sick after being in our first room just a few hours and u went looking for it for found it on the ceiling and it was huge. Housecleaning clearly didn’t care to even report it. Cigarette smoke and stains everywhere I didn’t even take a bath or shower there. Not like I had any towels to do it with anyways. It was absolutely terrible! 10yrs ago this hotel was top notch! Now I would rather sleep in my car. It’s also apparently like an apartment because people live there for years

Room had black mold in bathroom. We were moved but next room had the beginnings of black mold. Bathroom and refrigerator were not thoroughly clean. One TV remote not working.

they over booked and unable to check me in .

Shower broken , kitchen dirty, noisy early AM

When we checked in the room was dirty had washcloths hanging on the shower rod. The bathroom floors were slimy after about three days. Roaches started popping out everywhere housekeeping was crap. They left all the laundry outside of our door and a whole bunch of trash overnight. it looked like there was a bullet hole with blood smeared all around it in the closet The room smelled like mold. Worst experience of my life.

Very nice hotel front desk person.. The room was too small for my mobility scooter. Tiny bedroom gave no access to the bathroom in the scooter. Simply putting in handrails fires not make it accessible. Toilet was standard, too low and small for a handicapped person. Only one towel in the bathroom so had to get some from front desk. The place smelled, the carpet was wet. The easy chair had big stains on it. Fold out couch was dirty when need was pulled out. Had to ask for sheets, pillows and blankets. I get the feeling there may be a lot of theft. This room was ok only for sleeping on the queen bed. I'm sorry to say i would not stay again.