Lancaster Inn and Suites

Not clean. Outside construction was annoying and breakfast had no fresh fruit or oatmeal as an option. For the price I’d like more especially considering the pool was small

Cute little hotel

It was mostly nice but in the room there was some sloppiness. The drawer handle between the beds was dangling. An easy fix with a screwdriver. And there was plastic hanging from the side of one of the beds. Just looked sloppy and uncared for. Seemed like easy fixes that just weren’t done.

Great place, except our door did not shut properly. We had to lift and push/pull to open and close.

Check in front desk

The suite takes a while to cool down as the AC is in the bedroom and uses a fan above the door to blow into the rest of the space. It’s ok, but an overworked AC created a massive puddle my first night. I found it strange that the bathroom was cleaned daily but the bed was not straightened. No cutlery in the kitchen and empty cans from previous guests in the cabinets. No table to eat on should you actually cook in the room. Breakfast was ok, but they never replenished the hot options after 7:30 am so you are left without the hot food or scrapping the bottom. Even the waffle mix ran out one morning.

I decided to stay here while I had some work done on my house and found that the property was well maintained and comfortable

Well the room I got the bed wasn't a queen size bed. The table stands next to the bed were done vert poorly. The bathroom in the shower looks like someone put poop on the wall. And the door when come into the room doesn't close right. Over all this hotel doesn't take of there room's.

The staff was friendly and the room was very comfortable.

We really enjoyed our stay! The staff was focused and readily available to quickly respond to any questions or needs. The rooms were clean and comfortable. The pillows were okay. I was happy that they were able to give us adjoining rooms. Breakfast was good. it had something for everyone. Although, my husband wished it would have had a bit more. The pool was fun!! Grandchildren were very happy and felt well treated by staff as well. Thank you so much for a nice stay, breakfast, pool and great hospitality!!

Very limited options for breakfast some fresh fruit would've been nice.

Had to move rooms first one had ants

Minor house keeping issue solved immediately Hotel was nice and quiet

The people that worked at the front desk were friendly and helpful, but the hotel seemed short staffed. We were there for 5 nights. We found out when we returned to our room for the first time that the only thing that housekeeping did to our room was empty the trash and replenish our towels. We could live without them making the bed, but I expected them to replenish the drinking cups, coffee and toilet paper. The front desk workers said to come down and get anything we need from them, as all housekeeping does is empty the trash and restock towels. It would have been nice if there had been a couple of extra rolls of toilet paper under the sink. One day they did not come to our room at all. On the weekend there was an attendant in the dining area to replenish the breakfast food. He sat where the guests could find him but was on his phone until someone asked for something to be refilled. On Saturday morning, I asked him to refill the waffle batter as the dispenser was empty. He did that right away but did not clean up the tray in the front of the machine where the napkins were soaked with waffle batter. While my waffles were cooking, I clean up that area and also discarded the empty cups that were on the counter. On Sunday when I asked him to change out the waffle batter, I suggested that he should clean the area in front of the machine as well. We were also out of napkins and had to go into the lobby to get napkins. This employee needs to be trained on customer service.

Friendly staff, clean rooms, would definitely stay here again!

Was allowed to early check in, property checked all important boxes, clean, comfortable bed, reasonably priced, good location. Would return, excellent value for the price.

The property looks like they attempted to update the rooms but it wasn't great quality. Hallways are outdated and smelly. The elevator was a dinosaur and terrifying to ride in. Everyone was nice. You get what you pay for. If you are just looking for somewhere to lay your head for a night it is fine.

I requested a room for 4 people and when we got there, in stead of having everything prepared, they handed us the blankets for the sofa bed with no pillow. They did give us “a” pillow later that night because we were around. It made me questioned a lot of things. The breakfast on Monday was not even prepared at 6 and the previous the prepared eggs were more water than anything.

Property is a bit older. When you walk in it has a musty smell. We stayed on 3rd floor and the hall was quiet and did not smell. The room was comfortable. The outdoor pool was nice and breakfast was okay. We only stayed one night. Staff was helpful and nice.

We were very disappointed that the hotel did not make our beds. What's the point of going to a hotel if we have to make our own beds!! What made it worse was that I checked with the front desk clerk in the morning before we left for our sight seeing and specifically asked if they make the beds and she said "yes". When we came back later in the afternoon, no made beds! I asked the same clerk about why the beds had not been made, her response was "because we are fully booked." Not a good excuse! The manager offered to sent someone up to make the beds but by that time it was too late! Very disappointing. And if this is an ongoing trend in the hotel industry, its very sad.