MYR | EN
Deals
Support
Partnership
Bookings
Log In
Register
Hotels
Flights
Airport Transfer
Car Rental
Attractions & Activities
More

Lotte New York Palace

Hotels
8.7
/10
Very Good
1,293 reviews

What Guests Say About Their Stay

Kimberly
10.0
/ 10
Such a beautiful hotel and perfect location of exploring the city! The Gold Room bar is such a gem. Looking forward to staying here again soon with my family!
Ruxandra
10.0
/ 10
Clean, Safe, walkable, large rooms. They could use some remodeling in the rooms but overall amazing safe location, large rooms, great overall pick for Manhattan.
Angela
10.0
/ 10
The Palace never disappoints! This is our favourite place to stay in NYC for so many reasons. It’s a perfect location with beautiful rooms and a huge lobby. The courtyard is great as well. Walking distance to many places and close to the subway and Grand Central.
In the Area
See Map
455 Madison Ave, Manhattan, New York City, New York State, United States, 10022

Main Facilities

Read More
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Lotte New York Palace is a good choice when you are visiting Midtown Manhattan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Lotte New York Palace

455 Madison Ave, Manhattan, New York City, New York State, United States, 10022
Discover More Places
Others Lotte New York Palace
Others 2 Lotte New York Palace

Discover More About Lotte New York Palace

Location


Staying at Lotte New York Palace is a good choice when you are visiting Midtown Manhattan.

About Lotte New York Palace

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Lotte New York Palace exclusively for you.

Lotte New York Palace is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Lotte New York Palace.

All facilities in Lotte New York Palace

Others Lotte New York Palace
Others

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator
  • Restaurant
  • Smoke-free area
  • Safety deposit box

Things to Do

  • Shops
  • Spa
  • Health club
  • Garden
  • Steam room

General

  • Banquet
  • Parking
  • Ballroom
  • Reception hall

Business Facilities

  • Conference center
  • Meeting rooms
  • Business center
  • Conference rooms

Food and Drinks

  • Bar
  • Breakfast
  • Snack bar

Transportation

  • Limo or town car service
  • Valet parking (surcharge)

Connectivity

  • LAN Internet (surcharge)
  • WiFi (surcharge)

Nearby Facilities

  • Souvenir shop
  • ATM/Banking

Kids and Pets

  • Babysitting with surcharge

Family-friendly Facilities

  • Babysitting & childcare (surcharge)

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Lotte New York Palace

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for full breakfast: approximately USD 24 to 100 per person
  • Fee for in-room wireless internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 15.99 per stay (rates may vary)
  • Covered valet parking fee: USD 110 per day
  • Pet fee: USD 149 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Utility fee: USD 28.69 per accommodation, per night

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 21

Check-in/Check-out Time

Check-in:
16:00 - 02:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 16:00 - 02:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Lotte New York Palace
909
Number of floors in Lotte New York Palace
55
Another facilities in Lotte New York Palace
Laundry service, Tours, Multilingual staff, Newspaper in lobby, Wedding service

Frequently asked question in Lotte New York Palace

What are available facilities at Lotte New York Palace?
There are top facilites at Lotte New York Palace such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Lotte New York Palace?
The standard check-in time at Lotte New York Palace is starting from 16:00 - 02:00 while the latest check-out time is at Before 11:00
Does Lotte New York Palace provide breakfast?
Yes, Lotte New York Palace provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Lotte New York Palace have?
Lotte New York Palace is a 4.5-star hotel.
How many floors does Lotte New York Palace have?
Lotte New York Palace has 55 floors.
See All

More Reviews from Other Guests in Lotte New York Palace

Overall Ratings & Reviews Lotte New York Palace

Traveloka (1)
Other sources (1,292)
8.8
Very Good
From 1,292 reviews
Cleanliness

9.2

Room Comfort

9.0

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Lotte New York Palace

Number of reviews per page
20
40
Top reviews
Kimberly
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Such a beautiful hotel and perfect location of exploring the city! The Gold Room bar is such a gem. Looking forward to staying here again soon with my family!
Ruxandra
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean, Safe, walkable, large rooms. They could use some remodeling in the rooms but overall amazing safe location, large rooms, great overall pick for Manhattan.
Angela
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The Palace never disappoints! This is our favourite place to stay in NYC for so many reasons. It’s a perfect location with beautiful rooms and a huge lobby. The courtyard is great as well. Walking distance to many places and close to the subway and Grand Central.
Joanna
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This was the best hotel that we have ever stayed in NYC. The location was perfect. Walkable to Central Park, Times Square, 5th and other popular venues. The room was amazing. A Tower suite overlooking St Patrick’s Cathedral. Fantastic size with large bathroom, wardrobe, lounge/dining space and bedroom. Superb.
Bill
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great staff made the difference. Best location. Will definitely stay here again. Thank you !!
Lottie
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very very dated. No wifi in 2025!! Everything was fine but not what you'd expect from a 5 star hotel in New York. Bathrooms especially are old
Crysta
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location, beautiful hotel and walking distance to Rockefeller and wonderful restaurants around the area. Quick trip down 5th ave for some shopping.
Ashley
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We arrived to a room that had glass shards all over the bathroom floor and clearly had not been washed or cleaned well before our arrival. Surprised to see no in room coffee, no basics even (no bottle opener,) terribly small beds, old and tattered finishings. The shower was plugged and water wouldn’t flow through - overall NOT as advertised or anything that we paid for. Would not recommend.
Read More
John
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This was one
Shawn
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Dated rooms at a historic property. Know that before booking and you will enjoy.
Elba
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Facilities are great. Room was excellent. Food was very good.
Nicole Evans
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Amazing staff, location and accommodation! Bravo!!!
William
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent hotel! It’s beautiful, and amenities are superb. Staff are friendly and knowledgeable
Richard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Our hotel of choice
Joon
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Nothing in the room. No coffee maker, no tea. Nothing. Breakfast and a cup of coffee cost $98. Lol
Martin
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Mattress was very uncomfortable.
Tasha
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It was absolutely BEAUTIFUL. Staff was amazing. The room was perfect.
Rohit
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The original building has beautiful architecture. Unfortunately, the rest of the hotel is very tired especially the rooms. I expect shower curtains in student accommodation not in a high end hotel in 2025… Really left disappointed by the experience…
Susanna
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It’s been many years since my last stay at the Lotte Palace and it did not disappoint! Fabulous, as always. The staff was so kind and helpful (Michael completed our check in and out). Great recommendations from the concierge for lunch. Prompt room service whether it was for bubbly, bandaids or extra pillows, they were right there! I simply cannot wait to return after Thanksgiving.
Read More
Helena
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Everyone and everything was just amazing
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Lotte New York Palace

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Haven’t found what you’re looking for?

See Other Accommodations in New York City
Indonesia (Bahasa Indonesia)
Global (English)
Malaysia (English)
Malaysia (Bahasa Malaysia)
Philippines (English)
Singapore (English)
ไทย (ภาษาไทย)
Việt Nam (Tiếng Việt)
Australia (English)
대한민국 (한국어)
日本 (日本語)
马来西亚 (简体中文)
全球 (简体中文)
Partner with Traveloka

Payment Partners

About Traveloka

Follow us on

Products

Other

Download Traveloka App

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2025 Traveloka. All rights reserved

Overall Ratings & Reviews Lotte New York Palace

Traveloka (1)
Other sources (1,292)
8.8
Very Good
From 1,292 reviews
Cleanliness

9.2

Room Comfort

9.0

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Lotte New York Palace

Number of reviews per page
20
40
Top reviews
Kimberly
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Such a beautiful hotel and perfect location of exploring the city! The Gold Room bar is such a gem. Looking forward to staying here again soon with my family!
Ruxandra
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean, Safe, walkable, large rooms. They could use some remodeling in the rooms but overall amazing safe location, large rooms, great overall pick for Manhattan.
Angela
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The Palace never disappoints! This is our favourite place to stay in NYC for so many reasons. It’s a perfect location with beautiful rooms and a huge lobby. The courtyard is great as well. Walking distance to many places and close to the subway and Grand Central.
Joanna
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This was the best hotel that we have ever stayed in NYC. The location was perfect. Walkable to Central Park, Times Square, 5th and other popular venues. The room was amazing. A Tower suite overlooking St Patrick’s Cathedral. Fantastic size with large bathroom, wardrobe, lounge/dining space and bedroom. Superb.
Bill
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great staff made the difference. Best location. Will definitely stay here again. Thank you !!
Lottie
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very very dated. No wifi in 2025!! Everything was fine but not what you'd expect from a 5 star hotel in New York. Bathrooms especially are old
Crysta
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location, beautiful hotel and walking distance to Rockefeller and wonderful restaurants around the area. Quick trip down 5th ave for some shopping.
Ashley
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We arrived to a room that had glass shards all over the bathroom floor and clearly had not been washed or cleaned well before our arrival. Surprised to see no in room coffee, no basics even (no bottle opener,) terribly small beds, old and tattered finishings. The shower was plugged and water wouldn’t flow through - overall NOT as advertised or anything that we paid for. Would not recommend.
Read More
John
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This was one
Shawn
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Dated rooms at a historic property. Know that before booking and you will enjoy.
Elba
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Facilities are great. Room was excellent. Food was very good.
Nicole Evans
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Amazing staff, location and accommodation! Bravo!!!
William
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent hotel! It’s beautiful, and amenities are superb. Staff are friendly and knowledgeable
Richard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Our hotel of choice
Joon
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Nothing in the room. No coffee maker, no tea. Nothing. Breakfast and a cup of coffee cost $98. Lol
Martin
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Mattress was very uncomfortable.
Tasha
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It was absolutely BEAUTIFUL. Staff was amazing. The room was perfect.
Rohit
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The original building has beautiful architecture. Unfortunately, the rest of the hotel is very tired especially the rooms. I expect shower curtains in student accommodation not in a high end hotel in 2025… Really left disappointed by the experience…
Susanna
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It’s been many years since my last stay at the Lotte Palace and it did not disappoint! Fabulous, as always. The staff was so kind and helpful (Michael completed our check in and out). Great recommendations from the concierge for lunch. Prompt room service whether it was for bubbly, bandaids or extra pillows, they were right there! I simply cannot wait to return after Thanksgiving.
Read More
Helena
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Everyone and everything was just amazing
Number of reviews per page
20
40