MainStay Suites Addison-Dallas

Hotels
6.6
/10
Pleasant
999 reviews

What Guests Say About Their Stay

Ronald
10.0
/ 10
A comfortable place to stay with main attractions close by. Nice staff and very helpful
tony a
10.0
/ 10
Nice staff. Dirty hall carpets. No breakfast. Just a muffin. The room is nice. Couch has stains.
In the Area
See Map
15200 Addison Road, Building A, Dallas County, Texas, United States, 75001

Main Facilities

Read More
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at MainStay Suites Addison-Dallas is a good choice when you are visiting Dallas County. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around MainStay Suites Addison-Dallas

15200 Addison Road, Building A, Dallas County, Texas, United States, 75001
Discover More Places
Others MainStay Suites Addison-Dallas
Others 2 MainStay Suites Addison-Dallas

Discover More About MainStay Suites Addison-Dallas

Location


Staying at MainStay Suites Addison-Dallas is a good choice when you are visiting Dallas County.

About MainStay Suites Addison-Dallas

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Staying at MainStay Suites Addison-Dallas will surely satisfy you with its great hospitality and affordable price.

All facilities in MainStay Suites Addison-Dallas

Others MainStay Suites Addison-Dallas
Others

Hotel Services

  • Laundry service
  • Welcoming drinks
  • Newspaper in lobby
  • Luggage storage
  • 24-hour Receptionist

Business Facilities

  • Meeting facilities
  • Conference room
  • Business center
  • Conference rooms

Public Facilities

  • Others
  • Coffee/tea in lobby
  • Elevator

Connectivity

  • LAN Internet
  • Free WiFi

General

  • Banquet
  • Parking

Nearby Facilities

  • Grocery
  • ATM/Banking

Things to Do

  • Outdoor pool

Transportation

  • Bus/truck parking

Food and Drinks

  • Breakfast

In-room Facilities

  • TV

Accommodation Policy & General Information in MainStay Suites Addison-Dallas

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 125 per stay

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher and a smoke detector
  • This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
16:00 - 00:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 16:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at MainStay Suites Addison-Dallas
70
Number of floors in MainStay Suites Addison-Dallas
3
Another facilities in MainStay Suites Addison-Dallas
Laundry service, Welcoming drinks, Newspaper in lobby, Luggage storage, 24-hour Receptionist

Frequently asked question in MainStay Suites Addison-Dallas

What are available facilities at MainStay Suites Addison-Dallas?
There are top facilites at MainStay Suites Addison-Dallas such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at MainStay Suites Addison-Dallas?
The standard check-in time at MainStay Suites Addison-Dallas is starting from 16:00 - 00:00 while the latest check-out time is at Before 11:00
Does MainStay Suites Addison-Dallas provide breakfast?
Yes, MainStay Suites Addison-Dallas provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does MainStay Suites Addison-Dallas have?
MainStay Suites Addison-Dallas is a 2.5-star hotel.
How many floors does MainStay Suites Addison-Dallas have?
MainStay Suites Addison-Dallas has 3 floors.
See All

More Reviews from Other Guests in MainStay Suites Addison-Dallas

6.6
Pleasant
From 999 reviews
Cleanliness

6.8

Room Comfort

7.2

Location

7.6

Service and Facilites

7.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews MainStay Suites Addison-Dallas

Number of reviews per page
20
40
Top reviews
Gurmit
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This hotel is the worst property in the world, & in my 30 yrs of travel it's the crappiest hotels of them all by a long way. The whole hotel is outdated big time, dirty carpets everywhere with mega animal stains, smells vulgar & enough to make you vomit, pets stay here so it's smells vile & of cats & dogs! Rooms are the same, smelly, disgusting, stained carpets very very old & outdated. I wud never stay her again even if it was free. Avoid at all cost or stay at your own peril. Score of 1/10!
Read More
Carolyn
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Property was not clean, stains and roaches all over the place. Quality has really gone down over the years and it’s very disappointing. Staff and front desk was very helpful and attentive and seemed to have helped as much as they possibly could. Still waiting to hear from upper management or to speak with someone in regards to my stay.
Read More
Elena
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Place is dirty and roach infested. Hallways smell like urine
Pamela Garcia and James
icon-Business and Leisure Family
Business and Leisure Family
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Roaches, Dish washer didn't work, It smelled terrible in the building, elevator was not working, Room was dirty, Night worker was asleep at the desk,
Guadalupe
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I hated my stay here. They charged a $100 deposit for a rundown, unsafe hotel. The first front desk representative was rude and clueless. The elevator didn’t work, the building was hot, humid, and smelled like cigarettes. People were walking around without shirts or in just underwear. Our room door didn’t close properly, the bathroom door wouldn’t shut, the towels and furniture were stained, and there were roaches. The only positive was the representative at checkout, who was polite but everything else, and especially the first staff member, was awful.
Read More
jennifer
2.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

It was extremely dirty, the inside of the hotel smelled like urine and musty. There were cockroaches in the bathroom and on the bed. The staff werent able to make me a room key so she opened the room key with her master key and said not to leave the room because she cant make a key. Im extremely disappointed and waste of money.
Read More
Shantha
icon-Leisure
Leisure
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Good price.
Vicki
icon-Business
Business
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The property was supposed to have breakfast. Instead there was a tiny basket of gas station mini-muffins. The steps and hallways were filthy not just needing a carpet sweeper, but truly disgusting. My room was barely clean and extremely outdated and dingy. The televisions in both rooms did not work the first night. The parking lot was littered with trash. I would have moved, but there were no rooms at an affordable price anywhere near my convention. It was the worst place ever for me, and I travel a lot.
Read More
Julia
2.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

I picked this hotel for its location close to the Addison Kaboom Town fireworks display. That’s about the only thing going for it. The lobby was small but clean, but when we turned the corner down the hall, the problems started to be revealed. The elevator was broken so we had to take the stairs. At first we were assigned to a room on the second floor. When the key card failed, we returned to the front desk to get the card re-coded. That happened twice before we were reassigned to a third floor room. The carpet on the stairs was filthy and torn. The room was relatively clean but in poor condition. The bathroom door stuck on the floor so you couldn’t fully open it. The shower curtain rod was bent so the curtain didn’t meet the wall. The hair dryer switch was broken so you had to plug/unplug it to use it. Towel racks were rusty and flaking. Breakfast area looked clean but no breakfast was set up. I expect a certain level of quality from ANY place in Addison, but this hotel did not meet it and is not worthy of a Hotels.com listing. At least the bed was clean and comfortable.
Read More
Raicoll
icon-Leisure
Leisure
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

This hotel should be condemned. It and the room was in bad condition. The elevator was broken when i checked in. I was told this AFTER i checked in. And of course there were no rooms available on the first floor. A nice guest offered to help carry my luggage upstairs. The entire place smells like wet musty moldy carpet. My room wreaked of old wet dog. My bathroom ceiling had sooo much black mold. The stove top irons were sooo rusted. There were gnats flying everywhere in the room. The hallway was dim and didn't feel safe. My curtains and wall had, what I'm sure, was blood splatter on it. Don't stay here. I booked 2 nights and checked out the morning after the 1st night.
Read More
Glynda
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

We booked our 2 night stay on hotels.com and the photos weren’t bad online. We arrived on site and there was trash all in the parking lot, which is fine if someone would clean up in a regular basis. We checked in and went up to the room and the staff had no idea that there were guys working in the ac in that room. Good on their part for making sure guys were making sure ac was fixed but not too good on their part that they didn’t keep up with the fact the room was occupied at the time. We got a new room and the tvs wouldn’t work at all. We went to the front desk and they loved us rooms again. The third room was fine. The next day we went downstairs to get ice and there was a roach on the ice maker. Hallways smelled like marijuana the whole stay. Also on the last day when we were packing up to leave my husband found a baby roach in the bathroom of the room we stayed in. It wasn’t too expensive so we didn’t cause a big fuss but staff really need to do better. The night shift front desk lady was super sweet though!
Read More
Verified traveler
icon-Business
Business
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Elevator was broken and the stairwell to the rooms was disgusting. Cockroaches and other bugs in the room, coffee maker was broken and they didn’t replace it. The AC worked well.
Claudio
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

I showed up for kaboom town but after wards when we went to the room there was roaches in the tub, walls, crawling up the bed sheets and room smelled of mothballs… worst hotel I’ve been to and will not be returning. The lady at the desk was of no help and responded as if she does not have any care as she has accepted all the complaints and feed back as it is a norm.
Read More
A’Niyah
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

This hotel looked nothing like the pictures they showed. Before even making it to the room the elevator was out and our room was on the 3rd floor. Making it to the stairs, it was a bad odor and it looked like the carpet and walls never been cleaned. First room we got the bed was broke everything was dirty and stained. Even the sheets had stains on it. She agreed to switch our room but wanted us ,the guest, to put the room back together so they can rent it to somebody else. Which I found disturbing. So we finally switched rooms and granted this room was a little bit however the couches looked old and didn’t even match, there was nets every where and even a ROACH on the wall. Wish I could give this place 0 stars. They definitely need to update the pictures and show people what it really looks like now. Don’t stay here unless you wanna kill roaches and have nets all over your food while youre trying to eat.
Read More
Tammie
icon-Business
Business
6.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

No elevator was out my entire stay needs pest control in room. Shower curtain rods need to be installed correctly so curtain will stay closed. Breakfast was late during our stay so we did not get to experience that portion. Front desk was ok
Jose
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great experience loved the suite
Peter
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

DO NOT STAY HERE. This establishment is an embarrassment to the Choice Hotels name. Wires hanging from ceiling where smoke detectors should be). Security latches on doors broken or missing, elevator broken 4 of the 7 days we stayed. Broken or non functioning amenities, dirty and stained carpets, and the list goes on. I heard another guest call this a “roach motel”. That about sums it up.
Read More
Christopher
2.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

It’s not a good place I don’t really like it
Dominique
icon-Business with Children
Business with Children
2.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

This property is 0/0. The elevators was out of order. I checked out earlier than my checkout date. The a/c was not working properly. The carpet was stained. The property gave an old smell. The internet/ cable was out for the entire stay. I was informed the cable company was there the first day to fix it which was a lie. Breakfast was suppose to start at 7am. 8am I went to grab breakfast and the area where breakfast was suppose to be served was filled with boxes. I went to the front desk to ask where the breakfast was being served and a basket full of donuts and pastries was pulled out and said this was the breakfast.
Read More
Bryan
4.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

R
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 MainStay Suites Addison-Dallas

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
6.6
Pleasant
From 999 reviews
Cleanliness

6.8

Room Comfort

7.2

Location

7.6

Service and Facilites

7.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews MainStay Suites Addison-Dallas

Number of reviews per page
20
40
Top reviews
Gurmit
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This hotel is the worst property in the world, & in my 30 yrs of travel it's the crappiest hotels of them all by a long way. The whole hotel is outdated big time, dirty carpets everywhere with mega animal stains, smells vulgar & enough to make you vomit, pets stay here so it's smells vile & of cats & dogs! Rooms are the same, smelly, disgusting, stained carpets very very old & outdated. I wud never stay her again even if it was free. Avoid at all cost or stay at your own peril. Score of 1/10!
Read More
Carolyn
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Property was not clean, stains and roaches all over the place. Quality has really gone down over the years and it’s very disappointing. Staff and front desk was very helpful and attentive and seemed to have helped as much as they possibly could. Still waiting to hear from upper management or to speak with someone in regards to my stay.
Read More
Elena
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Place is dirty and roach infested. Hallways smell like urine
Pamela Garcia and James
icon-Business and Leisure Family
Business and Leisure Family
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Roaches, Dish washer didn't work, It smelled terrible in the building, elevator was not working, Room was dirty, Night worker was asleep at the desk,
Guadalupe
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I hated my stay here. They charged a $100 deposit for a rundown, unsafe hotel. The first front desk representative was rude and clueless. The elevator didn’t work, the building was hot, humid, and smelled like cigarettes. People were walking around without shirts or in just underwear. Our room door didn’t close properly, the bathroom door wouldn’t shut, the towels and furniture were stained, and there were roaches. The only positive was the representative at checkout, who was polite but everything else, and especially the first staff member, was awful.
Read More
jennifer
2.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

It was extremely dirty, the inside of the hotel smelled like urine and musty. There were cockroaches in the bathroom and on the bed. The staff werent able to make me a room key so she opened the room key with her master key and said not to leave the room because she cant make a key. Im extremely disappointed and waste of money.
Read More
Shantha
icon-Leisure
Leisure
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Good price.
Vicki
icon-Business
Business
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The property was supposed to have breakfast. Instead there was a tiny basket of gas station mini-muffins. The steps and hallways were filthy not just needing a carpet sweeper, but truly disgusting. My room was barely clean and extremely outdated and dingy. The televisions in both rooms did not work the first night. The parking lot was littered with trash. I would have moved, but there were no rooms at an affordable price anywhere near my convention. It was the worst place ever for me, and I travel a lot.
Read More
Julia
2.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

I picked this hotel for its location close to the Addison Kaboom Town fireworks display. That’s about the only thing going for it. The lobby was small but clean, but when we turned the corner down the hall, the problems started to be revealed. The elevator was broken so we had to take the stairs. At first we were assigned to a room on the second floor. When the key card failed, we returned to the front desk to get the card re-coded. That happened twice before we were reassigned to a third floor room. The carpet on the stairs was filthy and torn. The room was relatively clean but in poor condition. The bathroom door stuck on the floor so you couldn’t fully open it. The shower curtain rod was bent so the curtain didn’t meet the wall. The hair dryer switch was broken so you had to plug/unplug it to use it. Towel racks were rusty and flaking. Breakfast area looked clean but no breakfast was set up. I expect a certain level of quality from ANY place in Addison, but this hotel did not meet it and is not worthy of a Hotels.com listing. At least the bed was clean and comfortable.
Read More
Raicoll
icon-Leisure
Leisure
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

This hotel should be condemned. It and the room was in bad condition. The elevator was broken when i checked in. I was told this AFTER i checked in. And of course there were no rooms available on the first floor. A nice guest offered to help carry my luggage upstairs. The entire place smells like wet musty moldy carpet. My room wreaked of old wet dog. My bathroom ceiling had sooo much black mold. The stove top irons were sooo rusted. There were gnats flying everywhere in the room. The hallway was dim and didn't feel safe. My curtains and wall had, what I'm sure, was blood splatter on it. Don't stay here. I booked 2 nights and checked out the morning after the 1st night.
Read More
Glynda
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

We booked our 2 night stay on hotels.com and the photos weren’t bad online. We arrived on site and there was trash all in the parking lot, which is fine if someone would clean up in a regular basis. We checked in and went up to the room and the staff had no idea that there were guys working in the ac in that room. Good on their part for making sure guys were making sure ac was fixed but not too good on their part that they didn’t keep up with the fact the room was occupied at the time. We got a new room and the tvs wouldn’t work at all. We went to the front desk and they loved us rooms again. The third room was fine. The next day we went downstairs to get ice and there was a roach on the ice maker. Hallways smelled like marijuana the whole stay. Also on the last day when we were packing up to leave my husband found a baby roach in the bathroom of the room we stayed in. It wasn’t too expensive so we didn’t cause a big fuss but staff really need to do better. The night shift front desk lady was super sweet though!
Read More
Verified traveler
icon-Business
Business
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Elevator was broken and the stairwell to the rooms was disgusting. Cockroaches and other bugs in the room, coffee maker was broken and they didn’t replace it. The AC worked well.
Claudio
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

I showed up for kaboom town but after wards when we went to the room there was roaches in the tub, walls, crawling up the bed sheets and room smelled of mothballs… worst hotel I’ve been to and will not be returning. The lady at the desk was of no help and responded as if she does not have any care as she has accepted all the complaints and feed back as it is a norm.
Read More
A’Niyah
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

This hotel looked nothing like the pictures they showed. Before even making it to the room the elevator was out and our room was on the 3rd floor. Making it to the stairs, it was a bad odor and it looked like the carpet and walls never been cleaned. First room we got the bed was broke everything was dirty and stained. Even the sheets had stains on it. She agreed to switch our room but wanted us ,the guest, to put the room back together so they can rent it to somebody else. Which I found disturbing. So we finally switched rooms and granted this room was a little bit however the couches looked old and didn’t even match, there was nets every where and even a ROACH on the wall. Wish I could give this place 0 stars. They definitely need to update the pictures and show people what it really looks like now. Don’t stay here unless you wanna kill roaches and have nets all over your food while youre trying to eat.
Read More
Tammie
icon-Business
Business
6.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

No elevator was out my entire stay needs pest control in room. Shower curtain rods need to be installed correctly so curtain will stay closed. Breakfast was late during our stay so we did not get to experience that portion. Front desk was ok
Jose
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great experience loved the suite
Peter
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

DO NOT STAY HERE. This establishment is an embarrassment to the Choice Hotels name. Wires hanging from ceiling where smoke detectors should be). Security latches on doors broken or missing, elevator broken 4 of the 7 days we stayed. Broken or non functioning amenities, dirty and stained carpets, and the list goes on. I heard another guest call this a “roach motel”. That about sums it up.
Read More
Christopher
2.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

It’s not a good place I don’t really like it
Dominique
icon-Business with Children
Business with Children
2.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

This property is 0/0. The elevators was out of order. I checked out earlier than my checkout date. The a/c was not working properly. The carpet was stained. The property gave an old smell. The internet/ cable was out for the entire stay. I was informed the cable company was there the first day to fix it which was a lie. Breakfast was suppose to start at 7am. 8am I went to grab breakfast and the area where breakfast was suppose to be served was filled with boxes. I went to the front desk to ask where the breakfast was being served and a basket full of donuts and pastries was pulled out and said this was the breakfast.
Read More
Bryan
4.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

R
Number of reviews per page
20
40