MainStay Suites Omaha Old Mill

This is a very nice hotel. Nothing above the board of course but just a general great experience

We stayed at the property during Berkshire annual meeting. It is clean, friendly staff. We had a comfortable stay and it was good value for money during a busy time. Not much to do around the area.

The room itself was clean and the bed fairly comfy but the building rinks of cigarette smoke during the day and weed at night.

Smelled like smoke on the first floor

Great place

This was one of the dirtiest hotels I’ve stayed in. I tried to get ahold of Expedia to change immediately upon arrival but to no avail. The interior smelled of cigarettes, the halls, property and room were dirty and old. Bathroom floor and kitchen floor was sticky and dirty. Towels had hairballs. Walls were paper thin and dogs barking til 11 at night. Would never recommend nor stay here again.

Worst place we have ever stayed. Large dog barking all night in the room above us. No owner around. Strong smell of smoke and weed. Toilet seat broke. Drain plugged. We checked out early and slept elsewhere. Brutal to pay 571.00 for this place.

WORST STAY EVER! Firstly, it is NOT smoke-free. Everything reeked of cigarettes & stale smoke; my wife & I were coughing our lungs out. Secondly, the customer service was appalling. We were treated very poorly by staff members - Jacob was rude & had zero customer service/social skills. Thirdly, we got ZERO sleep! The room above us was incredibly loud all night long - they were stomping loudly, banging on walls, & moving furniture around. I called the front desk multiple times but nothing put an end to this person’s behavior. Our night was completely disrupted & ruined. I went back to the front desk at 7am to talk with the assistant manager, Victoria, but she did not empathize/apologize about the incidents. Instead, she proceeded to argue & defend the behaviour of this individual. I have never been treated so disrespectfully by hotel staff who dismissed all of my concerns/complaints & made no effort to resolve the issues. We checked out the next day & demanded a full refund of our stay. We were told the manager would call us about this but no one did. On a follow-up call, Jacob put me on hold for 10 minutes & forgot to pickup the phone. Eventually, the ‘new general manager’ picked up & assured me they would be in touch - unsurprisingly no one has contacted me. I gave them ample time to make this right but every opportunity was wasted due to incompetence & impassivity. I still believe we deserve to be refunded, but until then this review will remain. [Full review on Google]

This is tucked out of the way the room was nice but i had a pet owner across the hall who's dogs howled ever time he left in the morning which really sucked after working a night shift and trying to sleep but other than that it was a great stay

The staff was very kind and helped me get to a closer room. The room was clean but smelt terrible. Permanent residents in hotel are dirty, leave hallway smelling like cigarettes, and are noisy. There is also a lot of "activity" in and around property. I did not feel completely safe and would not walk outside alone at night. Get what you pay for.

We would like to extend one more night, but information was not provided properly male receptionist and he was rude response and A.C was not working properly and it was showing as "Replace battery"

Never again

Grossest hotel i’ve stayed at. The whole place reeked of cigarette smoke and mold. The room was covered in burn marks everywhere. The toilet seat was pealing and turning yellow, along with the shower having black spots all over. The whole experience was awful, DO NOT stay here

Was perfect for our need outside of the internet connectivity. That made it more difficult than it needed to be. However guy running the counter was extremely kind.

We stayed from Friday to Tuesday! The whole start was horrible. You have a black ghetto lady with a gap in her teeth who was very rude. Asked for towels and she told me to go pick up your towels you have in the hallway first then I'll give you more towels because we don't do that! Didn't get any sleep the whole time we was there due to beating and stomping above I've heard all night when we reported it we was told it's a hotel what do you expect. The staff is very rude very unperfessional and should not work in hospitality. I've work at a marriott international and there is no way the room didn't get cleaned the whole time couldn't get clean sheets and when asked for clean towels was talked to like a kid no type of respect for their customers. The door didn't have a lock on it when told front desk i was just given the hours they fix things and that they already know. Then the stove to was all cracked up couldn't use it just a horrible stay all around

Everything was fine

Nice facility and amazing park next door. Also a running, walking or jogging trail just out the back of the units.

Horrible was in non smoking room. Man across the hallway chained smoked all night with his door open. Smoke filled whole hallway. Bathroom drain was clogged up and people party all night long noisy.

None of what made my experience bad was at fault of staff or the hotel. The service itself and room quality was good. Accomodations were good.

Large room convenient area to cook and store cold milk and soda. Only wish trash cans were bigger