Premier Suites - Bay Village

Do not believe the pictures posted on this listing - rooms are small, cramped and noisy! If warm you can’t open the windows due to the noise from the Trainline and extremely busy road outside - forget about sleep!!! The portable air condition unit blows out more hot air than cold! The rear ‘garden’ is full of rats nests, the only kitchen facilities are shared on the ground floor, washing machines are lay in use if you can get them to work. Another room had a flood whilst we were staying here, basically told not there problem once they’d stopped the flood of water!! Basically an absolute fraud which isn’t worth your hard earned cash - staying anywhere else would be better than this dump

Good end quit area.

I recognize this wasn't a fancy hotel, but... When we first walked into the building the smell should have been our first tip off that this wasn't going to be a great stay. Our first room smelled so much like gasoline and was so overpoweringly warm that we had to step out and email the property management for another option. We were offered another room promptly, and it initially seemed better. However, it was very dirty. There was a mouse/insect trap in the corner, thankfully empty. There were large gaps between the floorboards in many places, revealing the subfloor. The side of the headboard was falling off. The blinds were damaged. Each room had only one set of towels provided. The faucet in the sink moved around a lot when you tried to turn on the water and my husband had to tighten it so we could use it. The bathroom was dimly lit and had no mirror. I almost fell out of the chair in the room because the seat wasn't secured to the frame. Then when the people came back to the room next door, we realized that there was a door that went directly to their room with normal interior door gaps that were unsealed. We could hear them as if they were practically in our room. And vice versa, to the point that I think they were freaked out and barricaded the door, which at least damped the sound a bit. In the morning, I woke up to find that the bed slats had fallen out and my side of the mattress had fallen to the floor.

Great costumer service

Great value

Location is pretty good for the price. Communication need to be improved.

Ok. Room was big and clean. The room did not have power for two days. But big windows

The buildings are beautiful.but aged with no real.solutions to adequately heat during the winter. The management tried to solve but were.unsuccessful.

I liked everything, except that in our there was a noise because of the wind, it sounded like mice but we realized it was just the wind that entered through a hole in the wall I think, other than that, amazing staying!

Very poor communication I did not get an email with the information and the people in the building didn’t speak English

Definitely not the cleanest place I’ve stayed in. Amenities were okay and the area was close enough to great places that it didn’t really matter.

Poor flip job. There was multiple evidence that this place was quickly flipped - gaps in wallpaper, poorly planned out placement of things in bathroom, shower floor was not leveled to push water into the drain, poorly applied stone on walls, uneven and cheap flooring. Additionally, the coffee maker didn't work, and the heat pump kept tripping the circuit breaker and shutting off, or just wouldn't even turn on, causing the room to be very cold. There was a radiator, but despite the outside temperature being very cold, the radiator heat never came on, and there was no way for me to turn it on. The location was excellent, but this was not a good value for the price.

This is my second stay here. First one was fine bc I was placed in a room on the top floor toward the back. This time I was in front. The highway noise was unbearable day and night. This could be easily mitigated if they got some heavy fabric curtains that would block some of the noise. All they have are flimsy blinds that also don’t block light well. The air condition-heater unit covers some external noise but it’s so loud you can barely sleep. Other than that there are rats out on the street as the city allows people to leave their garbage out without cans. The soap and shampoo dispensers in the shower were broken so you essentially have to dip your hands in the bucket (which other people have dipped into) to get soap- exactly the opposite reason for having these pumps. Besides these flaws I can’t blame the company - they have good communication, the entry codes are convenient, the inside of the unit and building are super clean, the decor is fine. There were no forks in my unit but they quickly fixed that. They were unwilling to move me to a unit in the back without a significant fee so I was stuck in the front unit. I recommend this place only if you can determine you’re staying in a back facing unit.

Bed full of long femal hair. Hair ball between sheets and bed frame. Extremely noisy as it was close proximity to highway. Portable heater sounds like a jet engine, forced to turn it off. Shower amenities empty. Tried texting the number provided for emergencies, got back to me in 12 hours. Good thing it was an emergency

Great location, great communication. Perfect place to stay if you just need a place to sleep close to the train station. Expect it to be… rustic. Bring shower shoes for the shared bathroom. The bed was super comfortable. It’s a tiny space, but has everything you need if you’re not going to be in the room much. Overall, good experience. Just don’t go into it expecting the space to be perfect.

The only positive thing was location! Between the mice and loud air conditioning, sleep was impossible. Not a suite, shared dirty bathroom, don’t go bare foot the tiles will cut you!

This room has the potential to be great. The location was great, it was stocked with everything we needed for our stay, communication was quick and easy, and check-in was incredibly simple. However, the bed was the most uncomfortable mattress with lumps, ZERO support, and permanent divots. Putting the mattress on the ground would probably make that a little better, BUT it was practically on the ground as it is. It was so low to the ground that it was a struggle to get out of the bed. There was no place to relax after walking 20k steps for the day. The table is on the verge of collapsing, and there's only one chair to sit in, so it's the terrible bed, or one rickety chair. The tv only had 7 channels that actually get signal, and 3 of those are in Spanish. The room could be great, if they fixed the bed, tv, and added an actual sitting area.

DO NOT STAY HERE. Smells like there is a dead body somewhere in the building rotting away. Room not at all like the posted pictures. Noisy air conditioning and heating unit. We tried to contact the hotel but conveniently he did not respond on our check in day. We ended up leaving and at this point have to eat the hotel fees for this place. Other reviews note rats in the walls which I very much believe but we did not last more than 20 minutes in the building so I can’t confirm. We had to find somewhere else to stay late at night. Disaster. Terrible. Expensive. I still feel unclean. Gross.

Ok i stayed there for 3 days 2 nights. Ill write fown both the positives and negatives Negatives: 1) Power shuts down. I did not even use the microwave or hair dryer and all power just shuts down in my room. 2) had to have text communication with property staff around 2 am and had to reflip the switch on the fuse box so ill have power back 3) no attendant or staff in the property that could fix or take care of property issues 4) some stuff are really old and rusty like the shampoo and body wash containers, 5) their ac/heater is not the most user friendly Positives: 1) room is nice and clean. I love the high ceiling 2) like that there is just a code u can use to lock and unlock the door so i feel safer than having a traditional lock 3) staff was very apologetic on text but still they have to invest in getting their fuse box fixed or upgraded to accomodate more power consumption 3) relarively quiet room and neighborhood.

The building is like an apartment, the room a bed with a closet and bathroom (depending on what you book). It was clean and comfortable and I felt safe. Within walking distance of the Common, train station, and the Freedom Trail. Good communication with staff via text/email. I’d stay again! Thank you for providing a decent place to stay at a reasonable price.