Quality Inn Merchants Drive

Hotels
7.2
/10
Pleasant
970 reviews

What Guests Say About Their Stay

Doug
10.0
/ 10
Very nice room; pool was clean; free breakfast was good. Staff friendly. Would recommend.
Emily
10.0
/ 10
This property was surprisingly pleasant, especially for the excellent price! The area is decent but there were a few people hanging around the property that were not staying there. Check in was great and all staff were friendly!
David
10.0
/ 10
Our check in was quick and pleasant, my only suggestion would be that the perimeter landscape be tidied up...we had a pleasant night
In the Area
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117 Cedar Lane, Knox County, Tennessee, United States, 37912

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Quality Inn Merchants Drive is located in area / city Knox County. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Quality Inn Merchants Drive

117 Cedar Lane, Knox County, Tennessee, United States, 37912
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Discover More About Quality Inn Merchants Drive

Location


Quality Inn Merchants Drive is located in area / city Knox County.

About Quality Inn Merchants Drive

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Quality Inn Merchants Drive is the ideal choice for you who are looking for a comfortable yet affordable accommodation.

All facilities in Quality Inn Merchants Drive

Others Quality Inn Merchants Drive
Others

Public Facilities

  • Others
  • Safety deposit box
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator

General

  • Lockers
  • Smoking area
  • Fireplace in lobby

Hotel Services

  • 24-hour Receptionist
  • Newspaper in lobby
  • Laundry service

Food and Drinks

  • Breakfast
  • Bar

Business Facilities

  • Business center
  • Computer station

Things to Do

  • Outdoor pool

Connectivity

  • Free WiFi

In-room Facilities

  • TV

Accommodation Policy & General Information in Quality Inn Merchants Drive

Important Note
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a smoke detector
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Front desk staff will greet guests on arrival at the property.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Quality Inn Merchants Drive
128
Number of floors in Quality Inn Merchants Drive
3
Another facilities in Quality Inn Merchants Drive
Others, Safety deposit box, Coffee shop, Coffee/tea in lobby, Lockers

Frequently asked question in Quality Inn Merchants Drive

What are available facilities at Quality Inn Merchants Drive?
There are top facilites at Quality Inn Merchants Drive such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Quality Inn Merchants Drive?
The standard check-in time at Quality Inn Merchants Drive is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Quality Inn Merchants Drive provide breakfast?
Yes, Quality Inn Merchants Drive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Quality Inn Merchants Drive have?
Quality Inn Merchants Drive is a 2.5-star hotel.
How many floors does Quality Inn Merchants Drive have?
Quality Inn Merchants Drive has 3 floors.
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More Reviews from Other Guests in Quality Inn Merchants Drive

7.2
Pleasant
From 970 reviews
Cleanliness

7.2

Room Comfort

7.6

Location

8.6

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
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Traveler Reviews Quality Inn Merchants Drive

Number of reviews per page
20
40
Top reviews
joseph
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Stay Away from this property! Upon check in the 1st thing was a strong smell of weed. After getting into the room floors dirty, 2.lighys not working, mold on the AC & it.wasn't working. This isn't the worst. My son as he was bringing up some luggage found used needles & empty drug baggies around the property. This combined with the weed smell made me decide to for the 1st time in my life check out of the property before.even staying a night. When i went to the front desk and told the MOD that I was checking out she did ask why. I told her all of the above and ahe just.looked at me & started to process my check out. I attempted to contact the hotel manager for.the next 2.days and i couldn't even get a person to answer the phone. Do yourself a favor pay a little more $$ and stay somewhere else.
Read More
DAVID
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Terrible property. There was an unbelievable amount of what appeared to be Drug addicted, homeless people surrounding the property. The rooms were dirty and a stench of cigarettes.
Rahul
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Hotel need some major upgrades, and cleaning. There were cockroaches, and dust everywhere. The false ceiling can fall down any time. Also there is a bad smell. Location is good, and lot of potential with proper handling.
Kristopher
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It was okay, property is showing its age. Staff was great
Moriah
2.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Upon entering the room it had a terrible sewage/stale cigarette smell in a non smoking room. One the of pillows still had makeup on it from the previous guest. We informed the front desk that we need new sheets because of the makeup covered pillow and left again for the evening. 5 hours later we returned to the bed remade but the pillow with the making STILL HAD THE DIRTY PILLOW CASE ON IT. Went to front desk to get another pillow case and they said they didnt have any at the front desk, she reluctantly then gave me 2 pool towels. There were burns marks in the comforter as well. There was hair in the shower and the drain was in disrepair. The mirror looked like it hadnt been cleaned in a very long time. Unfortunately the staff I encountered werent all that friendly to top it all off.
Read More
Shawn
icon-Leisure
Leisure
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room was almost 90 degrees with the air being off. Took several hours for the room to cool down. Room was dirty, property was completely run down. The place looked like it should be condemned.
JR
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Room AC not cooling. Did not come down only stayed at 78-79. Wallpaper in bathroom peeling and tub floor seemed like it was damaged before and just patched. Very soft flooring where patch was. Garbage everywhere on grounds
Diana
icon-Business
Business
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

They dirt under my sock indicated that the floor was dirty. An earring fell and went under the bed. When moved back, under yhe bed was full of dirt, dust and crumbs. One of the bedspreads had two cigarette burn holes in it. I killed 7 green flies in the room. There was a trash can near the steps by room which may account for this.
Read More
Doug
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Very nice room; pool was clean; free breakfast was good. Staff friendly. Would recommend.
Louise
4.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Staff was friendly but beyond that it was nothing to write home about. Glad we were only there for a few hours to sleep. Not a nice room and breakfast was sorely lacking.
John C
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Rooms needs repainted and repaired. Bathroom was dirty
Jennifer
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Excelent location
Christopher
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Room was somewhat clean. My wife had to re clean the toilet before we used it. spare parts laying on toilet lid.
Steven
icon-Business
Business
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I cancelled my 2nd night and went somewhere else. Vents had mold, light bulbs had been stolen, the fridge didn’t work well causing my food to spoil, there was a weird loud whining sound that kept going off, and it just felt unsafe. I feel embarrassed for thinking this place would be an okay idea. If you want safety, look elsewhere.
Read More
Immanuel
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Breakfast wasn’t all that
Kimberly
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

This property was very aged. The room had a smell and the bedding as well. The bathroom is in horrible shape and was not clean.
Terrence
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The room smelled like cat urine. Killed two roaches. Brought this to the staff’s attention Although some updating was evident, the bathroom is in need of rehabilitation.
Frank
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Nothing worked on the property not the vending machines nor the ice machines went to the front desk and was told ya heard about those issues but absolutely no intrest in making it better.
Melissa
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The room was in dire need of repair. A plug was hanging out of the wall. Mirror trim was loose and about to fall from the top. Sheets and pillow cases were stained. Definitely not the room i saw in pictures. Bed was ok. People standing outside room smoking and carrying on was disruptive. It was close to interstate and our event we came here for. And the pool was clean. I didnt swim.
Read More
Cheryl
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

There was black hair in tub,? Soiled stain on bedspread, wash cloths etc thin and stains. Doors and walls were dirty. Poorly kept.
Number of reviews per page
20
40

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Others 4 Quality Inn Merchants Drive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.2
Pleasant
From 970 reviews
Cleanliness

7.2

Room Comfort

7.6

Location

8.6

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Quality Inn Merchants Drive

Number of reviews per page
20
40
Top reviews
joseph
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Stay Away from this property! Upon check in the 1st thing was a strong smell of weed. After getting into the room floors dirty, 2.lighys not working, mold on the AC & it.wasn't working. This isn't the worst. My son as he was bringing up some luggage found used needles & empty drug baggies around the property. This combined with the weed smell made me decide to for the 1st time in my life check out of the property before.even staying a night. When i went to the front desk and told the MOD that I was checking out she did ask why. I told her all of the above and ahe just.looked at me & started to process my check out. I attempted to contact the hotel manager for.the next 2.days and i couldn't even get a person to answer the phone. Do yourself a favor pay a little more $$ and stay somewhere else.
Read More
DAVID
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Terrible property. There was an unbelievable amount of what appeared to be Drug addicted, homeless people surrounding the property. The rooms were dirty and a stench of cigarettes.
Rahul
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Hotel need some major upgrades, and cleaning. There were cockroaches, and dust everywhere. The false ceiling can fall down any time. Also there is a bad smell. Location is good, and lot of potential with proper handling.
Kristopher
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It was okay, property is showing its age. Staff was great
Moriah
2.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Upon entering the room it had a terrible sewage/stale cigarette smell in a non smoking room. One the of pillows still had makeup on it from the previous guest. We informed the front desk that we need new sheets because of the makeup covered pillow and left again for the evening. 5 hours later we returned to the bed remade but the pillow with the making STILL HAD THE DIRTY PILLOW CASE ON IT. Went to front desk to get another pillow case and they said they didnt have any at the front desk, she reluctantly then gave me 2 pool towels. There were burns marks in the comforter as well. There was hair in the shower and the drain was in disrepair. The mirror looked like it hadnt been cleaned in a very long time. Unfortunately the staff I encountered werent all that friendly to top it all off.
Read More
Shawn
icon-Leisure
Leisure
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room was almost 90 degrees with the air being off. Took several hours for the room to cool down. Room was dirty, property was completely run down. The place looked like it should be condemned.
JR
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Room AC not cooling. Did not come down only stayed at 78-79. Wallpaper in bathroom peeling and tub floor seemed like it was damaged before and just patched. Very soft flooring where patch was. Garbage everywhere on grounds
Diana
icon-Business
Business
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

They dirt under my sock indicated that the floor was dirty. An earring fell and went under the bed. When moved back, under yhe bed was full of dirt, dust and crumbs. One of the bedspreads had two cigarette burn holes in it. I killed 7 green flies in the room. There was a trash can near the steps by room which may account for this.
Read More
Doug
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Very nice room; pool was clean; free breakfast was good. Staff friendly. Would recommend.
Louise
4.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Staff was friendly but beyond that it was nothing to write home about. Glad we were only there for a few hours to sleep. Not a nice room and breakfast was sorely lacking.
John C
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Rooms needs repainted and repaired. Bathroom was dirty
Jennifer
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Excelent location
Christopher
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Room was somewhat clean. My wife had to re clean the toilet before we used it. spare parts laying on toilet lid.
Steven
icon-Business
Business
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I cancelled my 2nd night and went somewhere else. Vents had mold, light bulbs had been stolen, the fridge didn’t work well causing my food to spoil, there was a weird loud whining sound that kept going off, and it just felt unsafe. I feel embarrassed for thinking this place would be an okay idea. If you want safety, look elsewhere.
Read More
Immanuel
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Breakfast wasn’t all that
Kimberly
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

This property was very aged. The room had a smell and the bedding as well. The bathroom is in horrible shape and was not clean.
Terrence
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The room smelled like cat urine. Killed two roaches. Brought this to the staff’s attention Although some updating was evident, the bathroom is in need of rehabilitation.
Frank
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Nothing worked on the property not the vending machines nor the ice machines went to the front desk and was told ya heard about those issues but absolutely no intrest in making it better.
Melissa
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The room was in dire need of repair. A plug was hanging out of the wall. Mirror trim was loose and about to fall from the top. Sheets and pillow cases were stained. Definitely not the room i saw in pictures. Bed was ok. People standing outside room smoking and carrying on was disruptive. It was close to interstate and our event we came here for. And the pool was clean. I didnt swim.
Read More
Cheryl
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

There was black hair in tub,? Soiled stain on bedspread, wash cloths etc thin and stains. Doors and walls were dirty. Poorly kept.
Number of reviews per page
20
40