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Quality Inn West Springfield
Hotels
7.0
/10
Pleasant
961 reviews
What Guests Say About Their Stay
michael
10.0
/ 10
Recently stayed two nights at the Quality Inn at the end of June. Check in was quick, staff was friendly, and I got my room request, towards the back of the building on a higher floor.
I had room 423, it was clean, fairly good condition, everything worked, although fridge took a few hours to cool my drinks, and beds were comfortable. Each queen bed had 3 pillows and I couldn't remember if they used to have 4 each, but I think they did.
The room was a great value and there were improvements since my last stay in April. They no longer start clearing breakfast before it ends at 9am, and it was well stocked especially Tuesday morning. Monday morning things were running out and I didn't see staff at all for the last 20 minutes. There was still plenty to eat though. Tuesday, staff kept things full and cleaned the serving area.
The AC worked great, decent water pressure, bathroom was clean, and plenty of towels. I overall enjoyed my stay and had no issues.
After check out, staff later called as they believed I had left an item behind, and they wanted to figure out how to return it to me, however it wasn't one of my items, but a nice gesture nonetheless!
My go to hotel when visiting the area for Six Flags and will continue visiting! Glad to see some improvements! Wish I had more time to take a swim and pool closes at 10pm!
Try Tokyo restaurant next door or Wood N Tap down the street for some great dinners!
Bev
10.0
/ 10
The check in were hassel free, location parking all good.
What I didn't like was it surpose to be a smoke free, but the hallway were smiling of marijuana occasionally.
Maurice
10.0
/ 10
I like everything cleanness, pool,staff especially very professional, cleanness of room,plus quiet ,ac runs great
In the Area
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1150 Riverdale St, Hampden County, Massachusetts, United States, 01089
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in Quality Inn West Springfield
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What's around Quality Inn West Springfield
1150 Riverdale St, Hampden County, Massachusetts, United States, 01089
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Location
Quality Inn West Springfield is located in area / city Hampden County.
About Quality Inn West Springfield
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Quality Inn West Springfield exclusively for you.
Quality Inn West Springfield is the ideal choice for you who are looking for a comfortable yet affordable accommodation.
All facilities in Quality Inn West Springfield
Others
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Newspaper in lobby
- Express check-out
- 24-hour Receptionist
Public Facilities
- Others
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Business Facilities
- Meeting facilities
- Conference room
- Business center
- Conference rooms
- Computer station
General
- Banquet
- Parking
- Terrace
Transportation
- Bus/truck parking
Food and Drinks
- Breakfast
Things to Do
- Outdoor pool
Connectivity
- Free WiFi
In-room Facilities
- TV
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Quality Inn West Springfield
Important Note
- Pet fee: USD 35 per pet (varies based on length of stay)
- Service animals are exempt from fees
- Rollaway bed fee: USD 12.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 100 per accommodation, per stay
- Breakage deposit: USD 250 per stay
- A damage deposit of USD 100 will be collected before check-in.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Tax ID - C0009643250
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Quality Inn West Springfield | 114 |
Number of floors in Quality Inn West Springfield | 5 |
Another facilities in Quality Inn West Springfield | Laundry service, Tours, Multilingual staff, Newspaper in lobby, Express check-out |
Frequently asked question in Quality Inn West Springfield
What are available facilities at Quality Inn West Springfield?
There are top facilites at Quality Inn West Springfield such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Quality Inn West Springfield?
The standard check-in time at Quality Inn West Springfield is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Quality Inn West Springfield provide breakfast?
Yes, Quality Inn West Springfield provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Quality Inn West Springfield have?
Quality Inn West Springfield is a 2.5-star hotel.
How many floors does Quality Inn West Springfield have?
Quality Inn West Springfield has 5 floors.
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More Reviews from Other Guests in Quality Inn West Springfield
Other sources (961)
7.0
Pleasant
From 961 reviews
Cleanliness
7.0
Room Comfort
7.4
Service and Facilites
7.6
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Traveler Reviews Quality Inn West Springfield
Number of reviews per page
20
40
Top reviews
michael
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Recently stayed two nights at the Quality Inn at the end of June. Check in was quick, staff was friendly, and I got my room request, towards the back of the building on a higher floor.
I had room 423, it was clean, fairly good condition, everything worked, although fridge took a few hours to cool my drinks, and beds were comfortable. Each queen bed had 3 pillows and I couldn't remember if they used to have 4 each, but I think they did.
The room was a great value and there were improvements since my last stay in April. They no longer start clearing breakfast before it ends at 9am, and it was well stocked especially Tuesday morning. Monday morning things were running out and I didn't see staff at all for the last 20 minutes. There was still plenty to eat though. Tuesday, staff kept things full and cleaned the serving area.
The AC worked great, decent water pressure, bathroom was clean, and plenty of towels. I overall enjoyed my stay and had no issues.
After check out, staff later called as they believed I had left an item behind, and they wanted to figure out how to return it to me, however it wasn't one of my items, but a nice gesture nonetheless!
My go to hotel when visiting the area for Six Flags and will continue visiting! Glad to see some improvements! Wish I had more time to take a swim and pool closes at 10pm!
Try Tokyo restaurant next door or Wood N Tap down the street for some great dinners!
Read More
Bryan
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Clean beds, great AC in room, good breakfast, pool was perfect.
Victor
Business with Partner
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Woke up with Bed bugs on me disgusting.smells like Urine…
angel
Leisure Family
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Very dated not clean
Bev
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The check in were hassel free, location parking all good.
What I didn't like was it surpose to be a smoke free, but the hallway were smiling of marijuana occasionally.
Verified traveler
Friends and Family
2.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Unprofessional, disrespectful discriminatory &Rude! I'm disabled, in a wheelchair. I stayed in double with my daughters & husband. For breakfast, I always get food for the fam, due to autistic child overwhelmed & take to room. I got 5 yogurts, 1&1/2 bagel ea. I got 2 juice, then got cream and sugar to make coffee in room for us 3. I was going to get eggs &sausage to make into bfast bagel along with honey & tea for my daughter. I waited for others to get things so I was not taking all. I am kind & courteous to all. Ppl were getting 2 waffles eggs sausage hashbrowns donuts and piling high. I had 2 plates and staked them with a plate as a cover in my tote with the condiments. I use the tote to Carrie so I can do this while operating wheelchair. A staff member came up to me as I waited for others to get the hot foods and said in front of everyone getting waffles that I have a plate of food & cant have more until everyone else has had food. I said the things I had were for my family in our room. I was singled out due to my obesity!! I had LESS than others & I was so insulted by this action. The staff refused to give me her name. She had tattoos on neck, Hispanic with frizzy hair in ponytail. I confronted her in hallway later & she yelled arguing that there were complaints by staff & guests. Later manager said we aren't allowed food in our room. WHAT?!? We had pizza delivered to front desk & spoke to worker since delivery couldn't speak English. He didn't say no food in room.
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Robert
8.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
it was ok
Verified traveler
Friends and Family
6.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
This quality Inn is actually low quality. It’s pretty rundown. But for the price, we did fine in our rooms and they seem to be clean. The breakfast area was not clean at all. There were coffee stains on the walls and did not keep it stocked well, and when a waffle iron did not seem to be working, the hostess brought the maintenance guy in, and he was yelling at her in front of everybody
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Laura
Friends and Family
8.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
The air conditioning may need to be cleaned out. It caused both my son and I to have sinus, throat and headaches. I didn't sleep well. Once I left the room, my symptoms were gone.
Dessiree Del Carmen
Business and Leisure Family
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The area wasn’t so great but there were good places to eat around the hotel as well as shops. The hotel is outdated and they did try to keep in clean and got it to be a non smoking hotel the smell of weed was very strong
Neysa
Friends and Family
8.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Stay was. Good. Room was. Clean. Glad roof. Was. Fixed in bathroom. !
Rebecca
Business and Leisure Family
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The view out our window was an overflowing dumpster with trash all over the ground around it- never was picked up during our 3 day stay.
Hotel overall was adequate- renovated bathroom but water temp difficult to control (2 temps- freezing or scalding), free breakfast with many choices. Our biggest complaint was the beds! The mattresses are terribly uncomfortable and none of the 4 of us got any real sleep over the 2 nights we were there.
Read More
Maurice
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
I like everything cleanness, pool,staff especially very professional, cleanness of room,plus quiet ,ac runs great
Annie
Family
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
No breakfast available during the time that it was set to be available dark rooms, bad lighting
Clarybell
with Children
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Stinky room
Marilen
Friends and Family
10.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Comfort able and breakfast are good
Theodore
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Clean, but noisy
John
Friends and Family
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
My stay was great.
Dalila
Leisure Family
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
The pool is outdoors but in an extended tent. You get what you paid for.
Ian
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Good value for money
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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