Roami at St. Helene

Wasn’t what we expected from the photos Very small so would not consider this an apartment as advertised Did not receive entry code until we arrived and had to call, so we stood outside for 15 minutes or more trying to get someone on the phone to get a code to enter the property. Floors were dirty definitely haven’t been vacuumed or swept

The location is great. But it was noisy. You can hear everything from the room next door even conversations. Boogers on the wall. Not very clean at all. Construction noise at 7am

Positives - great location. Easy to walk to everything Negative - bathroom has mold all over. Use bleach or something to properly clean.

Light did not work in the bathroom and sink plug was broken. We arrived after 10pm so couldn't advise management until the next day. They didn't reply. On the plus side it is near enough to Bourbon street but far enough not to be noisy.

Although the establishment was able to make some much needed fixing, it didn’t start off that way. We had flies, fruit flies, and food in our suite. It was very uncomfortable. When we said we’d leave and go elsewhere is when the staff came in and did what was needed. We received new bedding, but we had to clean up the dead flies ourselves. The floors weren’t swept or mopped. I’m willing to give the establishment another chance in hopes that what we experienced was just a one time thing, but customer service was great at assisting us for the most part.

they changed our room to another prooerty. We had a longer walk, no pool (one of the reasons we rented.

The property is in a good location and the photos were accurate but I was expecting a hotel stay not an airbnb style property. We had some issues with our room that were never resolved because there is no on-site staff. The ice machine was not working, our shower was leaking, light bulbs were out, the TV didn't work, and there were maintenance items, like a jug of oil on the doorframe, left in the room. I did report everything with pictures to the number provided. I was asked to give them 24hrs to correct it. Nobody ever came by. The front door of our room did not have any sort of security lock or deadbolt. A good amount of light from the hall could be seen through the door. The patio doors opened directly to the pool area which was cool until we realized they didn't securely lock and there was a man smoking right outside of them. Thankfully we didn't have any issues but it was nonetheless unnerving. There are paid parking options across the street and on the side of the building however, they are expensive.

The stay was just ok. The plus was the location. The building had an off putting smell the walls are paper thin so you hear every conversation. The room didn’t give you the clean hotel feel and wasn’t inviting . There was a net infestation. The steps were also pretty brutal after walking all day .

The parking is so expensive

Fantastic stay! Loved the pool and the HUGE rooms!! Pool area and front awning need some TLC, curtains in the room would have been nice, but the location and large rooms were amazing!!!

Hospitality was lacking, I guess it's a new thing. No front desk only numbers and codes. Got there after 2 but could not enter the room till 4 . The room and location were good enough. The staff we did see were kind and helpful.

mold in bathroom. missing shower door

Often there is no data working for cell phones in New Orleans, especially at front door of this property. I could not get the email or use app. I was 90 minutes at front door trying to get into lobby and later room. Customer service person that finally answered in Philippines was helpful, but took more than 5 different codes from her before I was able to get into the room.

The hotel was great and rooms were cozy. Food and shopping is within walking distance. Would definitely stay here again.

Location is unbeatable, but stains on sheets and no extra trash bags. FYI Front door is incredibly loud and individual room door a little flimsy - noise maker was in room when we arrived which helped. Being said, would consider staying again but in a room on a higher floor!

It was beautiful

When it rained, water was dripping onto the bed. The shower was so gross, that we bought shower shoes to use in the shower. There was no coffee. The door didn't fit the frame so light would shine into the room at all times. The paint had flaked off of the wall and stuck to the floor and then the walls were painted back over. There were cracks in the walls and ceilings. No openable windows. AC did not work. There was no staff on site. We had to take our own trash out. The location was excellent but I would not stay here again.

Enjoyed our stay very much. I've stayed in several comparable properties, and this one is the best Staying in a place like this has a different charm and over all experience than a traditional hotel. Keep that in mind when booking All linens were clean and space was clean. Gave cleanliness a (4) because the room could use a painting. Bed was comfortable. Stayed in the deluxe studio. Easy self check in and out Spaces outside the room were comfortable and inviting Perfect location if you're looking to stay in the quarter

It was good but I was expecting great. I booked the stay based on the expectation of a balcony and didnt receive that. The room and bed were both smaller than i would've liked but the location made up for that. I cant say i would recommend, i prefer a more traditional hotel feel and this was lacking in that area. The walls are too thin and the doors could use a stopper as it sounds like a slamming sound all day.

I've stayed in other "older" New Orleans-type boutique properties in the city, and they were great, but I wouldn't recommend this one for several reasons (and I'm not really a "hotel" snob; yes, I understand this isn't a hotel, but a different kind of property). There is no front desk, which I knew but it was annoying, esp. because there was no luggage storage. There is no elevator. They never sent me an email with check-in instructions, so I had to call to get them to text them to me as I was trying to get into the building. You have to take out your own trash, but the check-out instructions only said to leave it in the designated trash area. There are no signs for designated trash drop. I had to call as I was rushing to check out. I found out there were trash cans out front we are supposed to use. This should be stated in the check-out instructions. There was no window. Also, I realize buildings in New Orleans are old, but this was old, musty-smelling, and uncomfortable. There were a few maintenance issues that I messaged the property about to hopefully fix for the next guest. I was only there for a couple quick, busy days during Super Bowl week, and didn't have time to call about this. The walls are extremely thin. I heard an entire phone conversation of my neighbor who came in at 5:30 a.m. Again, I'm not that picky about properties I stay at, but I won't stay here again. If you can't afford much, aren't picky, and just need a place to sleep, then this should suffice.