Spark by Hilton Winston-Salem University

Hotel was nice and clean, but pool was closed with no notice. Asked staff and they said it was maintenance. Travelling with small children who wanted a pool, would not have stayed there had we known pool was closed.

Spark is clearly recently renovated, but is very lacking in the housekeeping department, and the continental breakfast could be the worst Ive ever had. No knives (plastic or other) to cut your bagel or spread butter. Brittany was great, tried to help correct some of the problems.

Although nothing fancy the room was very clean & the bed was very comfortable.

Nice stay. Breakfast was smaller than it would be at a Hampton Inn or Double Tree. I stayed during the week and they had bagels and a few other light items. Pool is undergoing restorations until Nov-Dec 2024. Friendly staff. Conveniently located.

My room was clean and the customer service was amazing. Brenteny was personable and made me laugh. She was awesome!

No working tv

Everything was ok. One could tell it was basic. The room appeared clean however when I felt the toilet seat it had a film on it. Once I washed it, it was fine. That shouldn’t be necessary.

Hotel was nice and clean . No bugs ! It looked like it has been renovated . The tv had Netflix on .

Second from associates was great, they were super helpful. Hot water was not coming, bugs in the room may be due to weather.

It was a nice hotel. I appreciated that the floors were not carpeted. I would say that my only complaints were that there was no coffee maker in the room which seems pretty standard. Also, the shower gift cold after about a minute or two which was very disappointing. For this reasons, I gave 4 stars. I would only stay again if the water temperature was fixed.

The hallways and room smelled of mildew. Room is a nice size, but smelled mildewy. Other than that, all was good.

Staff was friendly & helpful. I know the breakfast bar is complimentary however the first day it was ok for something quick the second day was exactly the same however less from the first in it due to people eating the first day. It was not replenished. Paper supplies were & condiments. Fantastic coffee all the time though. Everything else was good especially service at front desk was excellent.

Check in was okay, although the computer system was running slow. The person handling the check in was super nice. The toilet in the room loudly trickles water unless you jiggle the handle. The walls are paper thin. All night I kept getting woken up by people clomping around in the adjacent room and playing their crappy music. It wasn't that the music was extremely loud; we could just hear everything. We won't stay here again.

Liked the coffee / tea station, cleanliness and how friendly the staff was.

Hi, I stayed here to attend Parents Weekend for my daughter’s university. The room was missing a desk chair, the shower faucet came off when I turned it on and the room was never made up. They double the price during this weekend due to demand. It left a lot to be desired. Hilton can do better!

The bed was very comfortable. Noise from the room above a few times. There is not much insulation between the floors.

It was very new and clean

I was returning home, and I had left late from the beach...so by the time I got to area, it was after midnight. My 8-year old was begging me to stop and go to sleep, and I was getting very tired. I stopped at one hotel and was very rudely told they had no room, so I decided to go on hotel.com and see if I could find anything. Luckily, this hotel was close by and had availability. I booked my room and showed up ready to go to sleep...but alas...hotel.com sucks! My reservation was not for that night. If it hadn't been for the most wonderful, amazing, friendliest, and just very patient woman behind the counter, I would have cried. My warning...don't use hotel.com to book same day after midnight. This woman worked tirelessly to fix her system into giving me a room without me having to pay another night...and it wasn't easy! But I got my room and had the most comfortable sleep there could be! I will definitely be visiting again!!! Also...this hotel has just undergone renovations for its new name change and WOW!!! Don't mind the little bit of dust because if you do, you will miss out! The rooms were so clean and still had the new room smell. The paint and decor was fresh. Loved it!!!!