WoodSpring Suites Fredericksburg

We didn't even go in the room the roaches were visible from the threshold. It has nt been kept up.

I absolutley loved everythung but no shower curtain made a huge mess with water

The carpet was actually damp, looked like drug dealers in the parking lot. The room had actual fleas in it.

I’ve had a pleasant experience with the staff that I came in contact with. They were friendly and very helpful with anything I needed. I also would like to especially thank 2 of the front desk employees: ISAIAH; He got me all checked in, & I appreciated that he made sure I was happy with my room beforehand. All my questions were answered, even when I had a few questions that haven’t been asked before, I appreciated him for making sure I had answers. He is a phenomenal employee all around. SHAWANA: She helped me with my keys when they weren’t working & saw me coming in and I needed an extra hand she was quick to lend her hand to help me. I appreciated that. OVERALL the staff is amazing and I appreciate how helpful and nice they were. My only complaint would be is.. I called 3 times to see if I could check in earlier and every time I was told “@ 3.. @ 3pm.” & when I arrived it is offered to CHECK IN Early.. it’s just an extra fee.. but I was not informed of that and it was very disappointing that I wasn’t able to check in earlier & it is offered.

Hotel room was extremely dirty. No one vacuum the room. The walls had dirt all over them. The countertop was never wiped down there was dried up food on the counter. We got there late or I would have left to find something else. Pillows were very old and flat but the sheets were clean. We slept and got out of there as fast as we could. One shining star was the Auditor he was a very nice person with good customer service.

The personnel was exceptional during a rough week. Very courteous, always ready to help. Very impressed

Terrible experience. The hotel looks VERY nice from the outside, in fact you can see how nice it appears from route 95 south. However, it was a disaster upon entering. There is no lobby. The reception area is through a back door & check-in is at a window like a coat check-in.They did not have our room because the employee said we were not assigned a "room number". He saw our reservation on his computer with details of our room type, etc. We also showed him our phone with reservation & itinerary #s. Room choice matched his. Still said no "room number" assigned to us so best he said he could do was CANCEL our current reservation & give us a new & different type of room, which was going to cost more than our reservation made days ago. Never heard of such a thing. Not sure what kind of operation they are running there. *In all fairness, the employee, Rondell O. was very nice, assuming he was just following orders. Some of the guests also looked a little on the shady side.Was shown a room; very old looking inside, unlike the outside appearance. We did not stay there due to the circumstances. Finding another hotel on a Saturday night was not what we envisioned, as we book through Expedia all the time & love their service. *Expedia was very helpful & accommodating when I spoke to them regarding the situation.

Loud refrigerator. Traffic noise. Bed, not great. On the good side, I met James from maintenance, Frankie from house keeping. These two were on point.helped me out on a couple of requests.

Check in took a very long time. I'm not sure why as I was the only one checking in. There was hair all over the bathroom. The toilet would not flush. The sheets were not all the way on the bed and the mattress was very dirty.

Can not comment because they overnooked us and cancelled our reservation after confirming it.

Stayed 20 nights got room service two days, Had to ask for towels every five days and one roll of toilet on Mondays only!

Yes, I stayed for over a week. I must say that Diamond at the front desk is an asset to your company. Diamond is a true professional and I look forward to my next stay.

Not very nice

It was loud and uncomfortable.

Bed linens were dirty I had to have them replaced no toilet paper in the room and the rugs were filthy

Great

do not stay here… I should have taken it as a red flag when the lady at the check-in desk asked if I would like to see the room before paying for it. It was late, I was tired and I said no it’s fine. How bad could it be? I was soon to find out… Bugs scuttling everywhere, cigarette holes in the comforter, pubic hair in the yellowed sheets, furniture falling apart, smell of stale cigarettes, etc. Absolutely the worst place. I didn’t stay ,I left and went next-door. Lesson learned, when the front desk person asks if you want to see the room first, run away.

Property is great

front desk perfect customer service

Had someone open the door to my room at 2am. Front desk double booked my room, and gave a key to someone else. Super unsafe and unprofessional thing to do. Will never stay here again.