I couldn't use the WiFi at all in both 2 night staying there. The password they provided didn't work. When we asked them for help, the staffs totally ignored us. Staffs at the reception had bad and not welcoming behaviour. When we checked in they still didn't know our booking. Lacking of politeness was my most concern. The female staff at the reception stared at me when I asked to confirm about billing. Hotel location is nice, surrounded by quiet neighborhood. They're close to the road to Trang An, Tam Coc, etc. You can find many good restaurant here by food. Rooms were clean, despite the smelly slippers. Don't know how to make the AC work. Hot water worked.