Hello.
She is a receptionist at Cocoon Bungalow Hotel Dalat. I have a few things I want to share as well as reiterate for the two of you to remember that:
I booked a single room at Cocoon. Check in 15/10 and check out 16/10 (1 night)
On October 15, I went to Cocoon to receive a single room and asked to rent 2 cars (1 car number: 100k/car/day and 1 scooter: 120k/car/day) at 14h - 15/10.
At noon 11:30 on October 16, I called the Receptionist number, she answered the phone, I reported that:
Me: "The car was going up the pass, suddenly it broke down".
Sister: "I'll find a place to put the car in first, and I will report to the garage to see if I can help you with anything, because yesterday when I delivered the car to Em, the car ran normally. no problem, during the process of renting a car, if there is any problem with the car, the lessee will be responsible, but I will call the garage to negotiate and then I will report back to you. There's no charge for late out, so take it slow."
Me: ok Sister
When she got back to Cocoon, she asked me "how are you, em, how much does the car cost? what's wrong with the car, em?"
My girlfriend said: "You have to tell me how the garage is, but that's not possible, this car has been running for a long time, the "wire" is broken, I have to change the new "wire" (at that time, I I still don't understand what "wire" is.)
She asked: I replaced that "wire" and how much did the car milk cost in total?
EM: 150k
Sister: Recently, I told my boyfriend Em, that you should fix the car first, then I call the garage to see how it is negotiated. There's nothing that I'm hot-tempered, that's all. Now I go up to check out procedures to help you, then go to the front desk to continue.
Em: okay
After talking with the garage, 2 Em also just got off. She just said:
- I just called to discuss with the garage, the garage said, I rented 2 cars, from 14h yesterday to 12h45 today. garage is counted as 1 day. The scooter is damaged during the rental process, the garage supports 50% of the car milk fee, ie 75k. Car number, although not going in the morning, but did not send the car key back, the garage of course still charges, but the garage still supports and calculates 1/2 day of the car number, ie 50k.
Honey. Right from the time Hai Em rented a car and used the car, if you find the car has any problems such as: stalling, driving, it costs a lot of money on gas, if you lose, you won't win. Why don't you notify the front desk immediately so they can change your car right away. Cocoon Bungalow and the garage have combined and supported customers like that, but Em is still not satisfied and still says "no support", it is so unfair.
