Travel Insurance

Flight Insurance

Being away from home can invoke a certain kind of worry. That is why Traveloka presents these meticulously designed insurance plans that suit all your needs, relieving you from any unwelcome disruption throughout your trip. We want to ensure that you will be protected, from the day of your departure until the day of your return.

Plans & Benefits

How to Purchase

Coverage

Terms & Conditions

How to Claim

FAQ

Plans & Benefits

Together with Chubb Insurance Malaysia Berhad (9827-A), we bring you Chubb Travel Protection. Designed to provide you with maximum protection during your trip, Chubb offers two types of plans based on your flight route.

Domestic Plan
Customized for all flights flying within Malaysia
International Plan
Customized for all international flights departing from Malaysia (Zone 1, Zone 2, Zone 3).

Domestic Plan

Benefit & Premium (MYR)	One Way	Round Trip
Medical & Travel Accident Benefits
*Personal Accident	50,000	50,000
*Medical Expenses	-	20,000 (due to accident only)
Post Journey Medical Expenses	-	Not Covered
Emergency Medical Evacuation	-	75,000
Repatriation of Mortal Remains	-	50,000
Daily Hospital Income (perday) Maximum amount payable	-	Not Covered
*Compassionate Visit	-	2,500
*Child Guard	-	2,500
Travel Inconvenience Benefits
Loss or Damage of Baggage & Personal Effects - Single Article Limit Maximum amount payable	500 2500	500 2500
*Loss of Travel Documents	1,000	1,000
Baggage Delay - Amount per 6 hours Maximum amount payable	100 500	100 500
Flight Delay - Amount per 6 hours Maximum amount payable	150 1500	150 1500
Travel Misconnection - Amount per 6 hours Maximum amount payable	200 1000	200 1000
Hijack - Amount per 6 hours Maximum amount payable	200 1000	200 1000
Common Carrier Delay - Amount per 6 hours Maximum amount payable	-	150 1500
*Flight Cancellation	3,500	3,500
*Flight Curtailment	-	3,500
*Personal Liability	-	50,000
24 Hours Assistance Access
24hr Travel Assistance	-	Included
24hr Other Assistance	-	Included

Personal Accident, Medical Expenses, Emergency Medical Evacuation & Repatriation of Mortal Remains benefits for Dependent Children and Insured Persons aged 75 & above will be 25% of the respective benefit amounts stated.

For Infants, it will be 10% of the respective benefit amount stated.

International Plan (Zone 1)

Benefit & Premium (MYR)	One Way	Round Trip
Medical & Travel Accident Benefits
*Personal Accident	75,000	75,000
*Medical Expenses	-	50,000
Post Journey Medical Expenses	-	Included
Emergency Medical Evacuation	-	125,000
Repatriation of Mortal Remains	-	65,000
Daily Hospital Income (perday) Maximum amount payable	-	125 250
*Compassionate Visit	-	3,000
*Child Guard	-	3,000
Travel Inconvenience Benefits
Loss or Damage of Baggage & Personal Effects - Single Article Limit Maximum amount payable	500 2500	500 2500
*Loss of Travel Documents	1,500	1,500
Baggage Delay - Amount per 6 hours Maximum amount payable	100 500	100 500
Flight Delay - Amount per 6 hours Maximum amount payable	175 1750	175 1750
Travel Misconnection - Amount per 6 hours Maximum amount payable	250 1000	250 1000
Hijack - Amount per 6 hours Maximum amount payable	250 1000	250 1000
Common Carrier Delay - Amount per 6 hours Maximum amount payable	-	175 1750
*Flight Cancellation	5,000	5,000
*Flight Curtailment	-	5,000
*Personal Liability	-	100,000
24 Hours Assistance Access
24hr Travel Assistance	-	Included
24hr Other Assistance	-	Included

For Infants, it will be 10% of the respective benefit amount stated.

International Plan (Zone 2)

Benefit & Premium (MYR)	One Way	Round Trip
Medical & Travel Accident Benefits
*Personal Accident	100,000	100,000
*Medical Expenses	-	100,000
Post Journey Medical Expenses	-	Included
Emergency Medical Evacuation	-	150,000
Repatriation of Mortal Remains	-	150,000
Daily Hospital Income (perday) Maximum amount payable	-	125 250
*Compassionate Visit	-	3,000
*Child Guard	-	3,000
Travel Inconvenience Benefits
Loss or Damage of Baggage & Personal Effects - Single Article Limit Maximum amount payable	500 2500	500 2500
*Loss of Travel Documents	1,500	1,500
Baggage Delay - Amount per 6 hours Maximum amount payable	100 500	100 500
Flight Delay - Amount per 6 hours Maximum amount payable	175 1750	200 2000
Travel Misconnection - Amount per 6 hours Maximum amount payable	250 1000	250 1000
Hijack - Amount per 6 hours Maximum amount payable	250 1000	250 1000
Common Carrier Delay - Amount per 6 hours Maximum amount payable	-	200 2000
*Flight Cancellation	5,000	8,000
*Flight Curtailment	-	8,000
*Personal Liability	-	200,000
24 Hours Assistance Access
24hr Travel Assistance	-	Included
24hr Other Assistance	-	Included

For Infants, it will be 10% of the respective benefit amount stated.

International Plan (Zone 3)

Benefit & Premium (MYR)	One Way	Round Trip
Medical & Travel Accident Benefits
*Personal Accident	100,000	100,000
*Medical Expenses	-	100,000
Post Journey Medical Expenses	-	Included
Emergency Medical Evacuation	-	150,000
Repatriation of Mortal Remains	-	150,000
Daily Hospital Income (perday) Maximum amount payable	-	125 250
*Compassionate Visit	-	3,000
*Child Guard	-	3,000
Travel Inconvenience Benefits
Loss or Damage of Baggage & Personal Effects - Single Article Limit Maximum amount payable	500 2500	500 2500
*Loss of Travel Documents	1,500	1,500
Baggage Delay - Amount per 6 hours Maximum amount payable	100 500	100 500
Flight Delay - Amount per 6 hours Maximum amount payable	175 1750	200 2000
Travel Misconnection - Amount per 6 hours Maximum amount payable	250 1000	250 1000
Hijack - Amount per 6 hours Maximum amount payable	250 1000	250 1000
Common Carrier Delay - Amount per 6 hours Maximum amount payable	-	200 2000
*Flight Cancellation	5,000	8,000
*Flight Curtailment	-	8,000
*Personal Liability	-	200,000
24 Hours Assistance Access
24hr Travel Assistance	-	Included
24hr Other Assistance	-	Included

For Infants, it will be 10% of the respective benefit amount stated.

The complete insurance terms and conditions are detailed in Chubb Travel Protection Policy Wordings.

What does Chubb Travel Protection cover?

Find your insurance coverage details below.

Please note that the maximum amount of coverage may vary depending on the Insurance Plan suited for your travel route.

Baggage & Personal Items Protection

Baggage & Personal Items Protection (or Loss Or Damage Of Baggage And Personal Effects in Policy Wordings) covers your hand-carried or check-in personal goods during the journey.
Wheelchair(s), baby/children stroller(s) or sports equipment(s), however, are not included. For travel documents, you may claim the loss under Loss of Travel Documents. Please refer to Policy Wordings for more details.
Any loss or damage of baggage must be reported to the police or relevant authority evidencing such loss or damage within twenty-four (24) hours after the incident. You are required to attach the report with your claim submission.

Loss of Travel Documents

Travel documents include passport, visas, travel tickets, identity card and driving license.
Any loss of travel documents must be reported to the police or relevant authority evidencing such loss within twenty-four (24) hours after the incident. You are required to attach the report with your claim submission.
You are not allowed to claim under both Baggage & Personal Items Protection and Loss of Travel Documents for the same travel document.

Personal Accident

Valid if, during your trip, you sustain a bodily injury due to an unforeseen, or a sudden and fortuitous event, which results in death and/or permanent disability within 365 days after the accident date.
Indemnity will be paid for one loss only.
Payment is not including any loss caused by or resulting from sickness.

Baggage Delay

Valid when your check-in baggage on the scheduled flight is not delivered to you within six (6) hours of your arrival at the destination.
This benefit applies to maximum one delay per journey.

Flight Delay

Valid when your scheduled flight is delayed for at least six (6) consecutive hours due to civil commotion or industrial action, adverse weather conditions or mechanical breakdown.
The delay must be verified in writing by the airline or their handling agent, as well as the number of hours delayed and the reason for the delay.

Flight Cancellation by Passenger

Valid when you are forced to cancel a part or the whole of your planned trip due to specified causes.
The specified causes include:
- You are suffering from a terminal condition, becoming ill or sustaining a bodily injury, so you are not allowed to travel.
- You or your family member(s) is/are sick or has/have passed away, sustain(s) a bodily injury, or need(s) to receive an inpatient treatment at a hospital.
- Cancellation of scheduled public transportation services because of civil commotion or riot.
- Your house becomes uninhabitable due to fire, storm, or flood, so you cannot travel.
- You cannot commence or continue your journey due to natural disaster.
The events listed above must occur within fourteen (14) days before the departure date, and must be accompanied with travel advice from the relevant authority(s).
Coverage only applies to actual scheduled flight cost which have not been or will not be used, but which become forfeit or payable under contract.

Other Benefits

Besides the above mentioned, please see more information on the other benefits available to you here.

Terms & Conditions

The terms and conditions of Chubb Travel Protection are as follows:

Only valid for flights originating from Malaysia.
Applicable for travelers at least 18 years of age on the Effective Date. An Insured Person may also include a Dependent Child(ren) or an Infant if specifically named in the Certificate of Insurance.
Insurance is non-refundable.
Covers the Insured Person during the entire trip.
Valid for the first forty-five (45) consecutive days of any Journey, unless otherwise mentioned.

How to Claim

Insurance claim can be submitted via walk-in, as well as through email and posted mail. To submit your insurance claim, please follow these steps.

Claim Submission via Walk-in

Walk in to Chubb office at Wisma Chubb, 38 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia. The office’s operating hours are 8:30am to 5:15pm from Monday to Friday. Your claim must be submitted within 31 days from the date of incident.
Bring along all the required supporting documents. Missing out documents will result in the need for clarification and thus will delay the assessment of your claim.

Claim Submission via Email or Posted Mail

Download a copy of Chubb Travel Protection claim form here. Your claim must be submitted within 31 days from the date of incident.
Complete the relevant sections and questions of the claim form. Missing out details will result in the need for clarification and thus will delay the assessment of your claim.
Ensure that you collate and attach all the required supporting documents to your claim form. Missing documents usually result in the need for clarification and thus will delay the assessment of your claim.
Your claim form and supporting documents may be submitted by email at travelclaims.my@chubb.com or via post to Chubb offices.
Once the claim has been submitted, you will receive a confirmation of your claim number within seven (7) working days after Chubb has received your documents.
Chubb will process your claim within 14 working days once the required documents are complete. You will receive your payment notification or decline letter by email.

Required Documents for Claim Submission

Categories	Required Documents
General	Completed claim form Flight ticket and boarding passes, or other evidence that proves the Insured Person had booked or was on board the relevant flight Copy of ID/Passport Chronology of the incident
Baggage & Personal Items Protection	Document that provides proof of ownership Supporting document of the amount claimed (replacement invoices or repair quotes) Police report (for claim in relation to theft), or Property Irregularity Report (for loss or damage by airline) Other (if required)
Loss of Travel Documents	Police report or report issued by relevant authority evidencing such loss Other (if required)
Personal Accident	Airlines confirmation letter, or evidence from an appropriate organization detailing the accident, or any other reliable evidence of such accident Copy of coroner’s dispositions and finding (if applicable) Medical report, or authorized doctors or hospital statement regarding the insured dismemberment Police report Death certificate Other (if required)
Baggage Delay	Airline confirmation of delayed luggage (Property Irregularity Report) or any other reliable evidence Acknowledgement slip (upon delivery of the baggage) Other (if required)
Flight Delay	Confirmation from the airline or any other reliable evidence, complete with hours of delay and cause of delay Other (if required)
Flight Cancellation by Passenger	Flight ticket invoice from Traveloka Flight ticket, or evidence that the Insured Person had booked the relevant flight Refund status for the flight booking A medical certificate (diagnosis), pharmacy prescription and receipt (if reason for cancellation is due to sickness) Inpatient medical record (if reason for cancellation is due to sickness) Death certificate (if reason for cancellation is the death of the Insured Person or family member) Other (if required)
Other Benefits	Please click here to see required documents for other benefit claims besides the above mentioned.

Frequently Asked Questions

Find the answers to your questions about Travel Protection here!

What is Travel Protection?

Travel Protection is a product from Chubb Insurance Malaysia Berhad (9827-A) that is specially designed for Traveloka customers.

Who can purchase Travel Protection?

Travel Protection is currently available for flights purchased on Traveloka Malaysia website.
Travel Protection only covers flights originating from Malaysia.

How much does Travel Protection cost?

It will depend on the flight you purchase. The exact price of the insurance can be seen in the Booking Form.

What does Travel Protection cover?

Please refer to Plans & Benefits.

I booked flight tickets on Traveloka, but forgot to buy insurance. Can I add insurance to my booking?

Yes, you can add insurance to your flight booking. Simply go to you e-ticket page, click the insurance button, and you will be redirected to a page showing the available insurance options for your flight.

Insurance purchased is not stated in my e-ticket. Has it been successfully added to booking?

Yes. Purchase of insurance will only be stated in your receipt of payment. You will receive the details of your purchased policy in a separate email from Chubb besides the e-ticket issued by Traveloka.

Can I purchase Travel Protection for trip of more than 30 days?

Travel Protection is only available for domestic trips that are no longer than 30 days; or international trips that are no longer than 45 days between departure date and return date.

Am I still covered by Chubb insurance after rescheduling my flight?

To continue benefiting from the purchased Chubb insurance after rescheduling your flight, please contact Chubb at
+603 2058 3196 or email to travel.my@chubb.com to update your policy (subject to terms and conditions).

I need to cancel my trip. Will I get a refund for my insurance?

We’re sorry, but Travel Protection cannot be canceled or refunded once payment is made.

How do I submit a claim?

Please refer to How to Claim.

Is there a time limit for submitting a claim?

Claims must be submitted within 31 days after the date of occurrence.

How long does it take to process a claim?

Claims will be processed within 14 days after the complete documents have been received.

Who should I contact for any inquiries?

Please do not hesitate to contact Chubb Malaysia via:

Wisma Chubb, 38, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
Phone: +603 2058 3196, or 1800 88 2846
Email: travel.my@chubb.com
(Monday to Friday, 8:30am to 5:15pm)

I have an emergency situation during my travel. Who should I contact?

For immediate help, please contact Chubb Assistance at +603 7628 3703 (available 24-hour).

Contact Chubb Malaysia

If you have any inquiries, do not hesitate to contact Chubb Malaysia.

Chubb Assistance | Emergency Hotline

(60)3 7628 3703

Chubb Insurance Malaysia Berhad (9827-A)
Wisma Chubb
38 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
Phone: 1 800 88 2846 (within Malaysia) or +603 2058 3000 (outside Malaysia)
Email: Travel.MY@chubb.com
Monday to Friday: 8:30 AM to 5:15 PM

Book Your Flight

Choose your destination and travel date, then book a flight.

Add on Travel Protection

Fill in booking details, then scroll down and tick on the Travel Protection check box.

Proceed with Your Booking Payment

Total price includes your travel insurance.

Receive Insurance Policy

Insurance policy will be sent separately to your email.