You can pick up your ticket at the counter. It's very convenient and easy to use. It works for everything, and topping up your balance is easy too.

Very friendly and fast, this card is very easy to use when we are in Hong Kong.

Picking up the card at Hong Kong airport was very convenient, and topping it up was also easy. The staff handled everything for me. 10/10.

Convenient airport pickup, better price than other providers. I highly recommend this one, it's great! There's even $50 left on the card to use.

It was easy to collect the Octopus card. Just look out and walk to the counter number and arrival hall mentioned on the voucher. Really helpful to have an Octopus card handy.

My first time in Hong Kong, I was quite satisfied with the service from both the airport and airline staff. The locals were also very friendly.

It’s convenient once reached the HK airport, able to claim with the QR code and enjoy the MRT easy access to all the desired destinations in HK.

Good. Staff are friendly and helpful.

Just show your order and you are done. The Octopus card is ready for use. I have got the China T-Union extension, but I don't use it because my itinerary is Hong Kong only.

It's very easy and simple to ride the Transum in HK, the balance is 50 HKD.

Best choice to travel from the city to the HKIA.

Easy redemption. Just needed to identify which counter to go to.

Easy and fast, ready to use

Please check the instructions on the voucher because the pickup point is actually at A01, not A13. Unfortunately, I went to A13 first and the staff there was quite rude. At A01, the pickup process was straightforward and the card worked right away. Also, the voucher was issued quickly, so no complaints from me on that part.

Superb! Fuss-free and fast redemption. No issues.

The workers are very nice and patient, but some of the workers were rude to us. Overall it's good, but maybe be nicer to the tourists.

Good airport, on time, fast baggage.

At the time I arrived, I was a little bit confused about the pick-up counter. Do not look for information from the internet (arrival hall A13 counter), just follow the voucher that you got from the app.

It's very easy to exchange, as soon as you leave the airport you'll find the counter.

I used an Octopus Card during my travels in Hong Kong for the MTR, buses, and general purchases. I also topped it up with money. It was very convenient to use; I didn't need to carry a lot of cash. Tap-to-pay is quick, and it works in many places, making getting around Hong Kong much easier. What impressed me most was that one card could be used almost every day, whether for MTR travel, buses, or purchasing items at convenience stores and various shops. Tapping the card is quick, saving time queuing to buy tickets every time, especially when traveling to many places in one day. The Octopus Card saved a lot of time. Topping up the card is also easy and straightforward to use, even for tourists. It eliminates the worry of preparing cash or coins for travel. It also helps me manage my expenses better during the trip because I can top it up in advance and spend only as needed. Overall, I was very impressed with the convenience, speed, and comprehensiveness of the Octopus Card. It's highly recommended for anyone traveling to Hong Kong, as it makes travel smoother, easier to use, and significantly improves the overall trip experience.