The staff at the location is lacking, I asked how to order, he answered that he couldn't tell me, I tried to show the Traveloka app, he answered that I just opened the app and then I asked again, is this the one I ordered, right? I brought 4 children, he answered "yes" when it was my turn to pay, he answered that my order was wrong, finally my money was lost without any clarity, instead I was asked to ask for a refund from Traveloka, while here I can't get a refund!! Please improve the staff again, there's no need to have a promo if they can't and don't want to explain it to customers from the start, poor people who don't understand, they feel cheated!! Today I'm not the only one who got this case, even my mother's case is the same as mine, but there's no clarity!!