Ticket easy redemption. The sleeper train was a good experience.

The coach was ok, easy to find and got free snacks and drinks. Nothing to complain except the coach shakes a lot and can barely sleep.

The coach was okay, could be better - but for the price we paid, nothing much to complain, just that the coach shakes a lot, can barely sleep.

Overall is good except for ticket redemption was a bit rushed last minute as they couldn't trace our order. The counter lady was helpful to get us on the train though.

Personally a good experience, but if you’re a light sleeper, might not be recommended as the noise and the movement of the train is quite noticeable. You have access to the lounge where you can shower and order food, so make use of that.

The lounge would be the best part of the service as you can shower and buy food while waiting for the train. My experiences on the train personally is okay, I managed to sleep with earplugs despite the noise and movement, but my friends who slept in the lower berth said it’s too hot and too noisy and shaky to sleep so you might want to get 2 berths room/ private cabin for optimal experience.

There was no information about ticket releases, so my family and I missed the train to Hanoi. Very poor service.

Provider is kind and helpful. Make sure you get your name listed by the driver before you get there.

the room was nice, there were lots of snacks, drinks were available, the toilet was a bit dirty and the train was noisy and swaying, so I couldn't sleep

the color of the walls and interior is dark, so it doesn't look dirty or not. What is clear is that after that it itches. Sleeping on the top is very close to the blower.

From ticket exchange, check-in, to being escorted to the cabin, the staff are very helpful, especially for foreigners!

8 hours of travel but didn't feel tired because the cabin was comfortable for sleeping, the view was also okay. really worth it

It is indeed a fancy bus, but totally worth to buy!

Solo traveling from Hanoi to Sapa, ordered a VIP cabin, the cabin was very comfy. Everything was clean, the blankets smelled good, and the staff were nice.

Booked twin bed cabin for me and my sister. The trip was sooo smooth, everything is clean and quiet. Lofff it!!

HEHE there's a bidet spray!! no worries when you want to go to the toilet. and super clean

Went to SAPA with this one, it was fun if you go with your bestiess. Book the 4 cabins option and you feel like everything is your own!!

Best train experience ive ever had. got clean cabin, new amenities, snacks too!! Also the bedcover is sooooo fresh. Cant even know it was 8 hours trip lol

Would love to go to Sapa with this one again sih

While waiting in the waiting room, there was a delicious F&B provided. On the train, everything was comfortable and clean, very worth it for this price.