Staff, great bar, location

Excellent location. Helpful, friendly and polite staff from the moment we checked in, until checkout. We were upgraded for our overnight stay, the suite was lovely, and spotlessly clean. Perfect place for a trip into London.

Absolute treat. Thank you so much to Erin who greeted us on reception and her colleagues on the night shift. We were wonderfully looked after and The Chesterfield was lovely.

Great service, staff amazing and an awesome location!

Spacious rooms and gracious staff.

Very courteous staff. Clean environment. Would definately make a return visit.

Everything about our little trip to London was absolutely wonderful! We had such an amazing time, but the most special part of our stay was truly the staff. Every single person we met was so warm, kind, and genuinely lovely to talk to — and the attention to detail was simply exceptional. As we were visiting to see Florence + The Machine for my birthday, we were already so excited — but the thoughtful surprises made it even more unforgettable. I was so pleasantly surprised to find a lovely little birthday cake waiting in our room, which was such a kind and unexpected touch. Then, to top it all off, the team printed a photo of Florence and left us a sweet message in our room while we were at the gig, wishing us a wonderful time and reminding us they were there if we needed anything. It was such a personal and thoughtful gesture, and it truly meant so much. The room, amenities, and breakfast were all absolutely fantastic, and we couldn’t have asked for a better stay. Thank you so much for making my birthday trip so special — we genuinely can’t wait to come back and stay again!

Great central location and very stylish historical interior. Enjoyed the performance of the pianist / singer in the cool bar, too.

Yes

The room was lovely and clean and we loved the luxury bed sheets.

The staff was very courteous and welcoming, the bed was comfortable. The room was spotless and nicely furnished - I had the small single.

Excellent staff Very clean and charming hotel Outstanding wine service in the lounge

Beautiful clean and elegant room in central London; meticulously helpful staff

An exceptional hotel. Loved it . I give them 5 stars on all aspects from front desk, to housekeeping to bar service and ambience ! Special thanks to Sameer Pandey and Nicole de Marchi for their prompt attention . I will def stay there again and again !

This place is incredible. The staff are so kind, attentive, and helpful. The room I stayed in was spotless. Wish I could give it more than 5 stars!

Incredible staff, service, quality and value.

Great Room, attentive staff, good breakfast, and probably the best Toastie in London from the Bar. Would come back just for the Toastie. Hotel is top notch.

Very clean and cosy friendly staff great location

Excellent in every aspect

From check in to checkout it was a fabulous experience. It was the same guy that checked us in and out (Israel?) and he made us feel welcome and valued. All the staff were attentive and friendly throughout which enhanced the stay.