The checked in went well
Then the elevators weren’t working properly
The key to our room was a struggle the card key mechanism was not working properly
Try to call to the receptionist and the phone wasn’t working either
The shower floor was overflowing
Next morning
The breakfast was cold the coffee was not even lukewarm
The toast bread was chewy
When you asked the waitress for help you’d get a bad attitude in return
This was one of the worst experiences I’ve had for me and my family
We made multiple complaints without a proper outcome
Sincerely don’t book this hotel for your own personal convenience
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laith
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The rooms need major renovations. However the staff was amazing and the location was good
Nasario
with Friends
2.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Honestly. This place needs a renovation bad. Our restroom had mold everywhere and Expedia refused to give us a refund. Staff was kind enough to move us rooms but the carpets are super old and the rooms smell bad
Jose Alejandro
with Partner
6.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Lo mejor del hotel es la ubicación, ddntro de los cuartos se escucha el ruido de los pasillos, unas toallas que nos dejaron tenian olor a combustible, el hotel en general esta desgastado ya por los años, definitivamente no está como muestran las fotos.
Carlos
2.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
The blankets and sheets were very itchy. I reported it to the receptionist and didn’t hear back from them.
JUDITH
Friends and Family Family
8.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
The location is great. The room was clean, but not soundproof. I could hear a couple next door arguing late at night.
JUDITH
Friends and Family Family
10.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
The room was clean, but was missing a hair dryer and hand towels. Also, the rooms are NOT soundproof. But the location is great.
Mario Perea
with Friends
2.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Rooms need to be updated, pillows terrible very hard and old, hard time opening the door to the room and a very terrible smell in the room and the halls. A lot of noice. They don’t have iron and blow dryer in the rooms. I do not recommend this hotel.
Juanita
Family
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Clean, staff.
Colin
8.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Staff and room were great
Jose
8.0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
Ok
Aldo
Leisure with Children
8.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Necesito mi factura
cipriano
8.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Room was great. Will stay again
Moises
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
.
Reyna
Leisure Family
6.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Staff was polite and courteous, but the room has cochraches, you can see them at the bathroom counter, bedside tables, even during the day.
And that is disgusting.
Overall the hotel need an upgrade, too old.
Felix
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Excelente ubicación y zona muy segura
Oscar Enrique Guerrero
Leisure Family
8.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
The room lock door had a failure and it was difficult to open. But in general the services were good.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia