Dear Sir
Thank you fore your stay and review. We are sorry to hear that you disapoint with the temporary old staff we had. For your information, we has ended his contract and stop hiring him. This matter will no longer happen anymore. Please accept our aplogies if he made you upset. For the room odor, we will use the ozone machine and odor diminishing more strictly. Thank you for your support and we hope that we able to improve our service for you and all of our guest.
Best regards,
Zenith Hotel Teams,