We have stayed here several times over the years and we have to be honest and say it has really gone downhill. The staff was great as always! But the facility itself has not been taken care of well. We didn’t have water to take a shower 3 evenings in a row. We would have to call or go down to the front desk and ask, then our water would come back on. The first time it happened, I had water at first then it went off. I had to wash my shower gel off with baby wipes because we had to wait too long. They say you get 2 bottles of water per room. So we’d tip our housecleaning person and get more. They charged like $128 for our 6 night stay for something called “Environmental fees”. We didn’t know about this until we were checking in. It was just sad that this place is such a beautiful location but hasn’t been well kept. Hope this helps.

Might not be Secrets but we love this place! Being Divers Cozumel is the best. El Coz makes it affordable for us to come multiple times a year!

I have stayed here multiple times and this was the first time I saw what others had complained about. The room was a bit more run down there was water damage on the frame of the bathroom door so it wouldn’t close. The second to the last day the hot water stopped working and the last day all water stopped working. The bed in the room was not comfy at all. With that being said this was the 1st time i experienced any of this at the location the staff as always was amazing and the snorkeling is always perfect

The check in process needs to be updated, I have waited close to 1 hr to check in. Over the last year some things have been cut out such as the hamburgers and hot dogs by the pool. Also the coffee and snacks at the lobby bar are gone. I was told my last trip that there was new management and things were being cut back.

Very acceptable for the price. Buildings and rooms are a bit dated, but...unless a traveler is expecting 5-star hotel with 5-star prices, this resort is very good.

The beach is amazing. The property is older but comfortable. The food is soso but there is plenty of it. The service staff are amazing. Drinks are plentiful. We've stayed here several times and will keep going back. Its a good price for the experience.

The place is nice and beautiful, the staff is good. They could do better food, not the same item everyday if it's a Mexican country and they should be Mexican food. The only thing you have to be careful sometimes the staff give you miscommunication information that can cause you money

the staff and the food are as always wonderful. It's an older property and could use some minor plumbing repairs, it all worked well, but you can tell it's seen better days. The location is very nice and the beach one of the best to be had. We will be heading back again next year to do it all again.

We were at ElCozumeleno in the 2000's and had a great time. What a difference this time. The place is rundown and not managed very well. The hot tubs were bubbling green foam. Charging $40 jf you check in early is rediculous when there isn't anyone in line. The bed linen was illfitted the towels were gray. The food had nothing desirable. A real dissappointment.

Old hotel. Crappy rooms. Staff ok. If you are in Cozumel do yourself a favor and pick other acommodatiions

Would stay here again

Needs a little renovating, also buffet can use more variety and Cleanliness on and around chafing dishes

Honest review from middle class Canadian: it’s definitely a 3 star resort and I’m sure years ago it was a beautiful resort. It’s very authentic Mexican. Pros: all the staff there were very helpful, kind and answered any of my questions. Drinks were good, three bars(swim up bar too), pools were nice, generally clean, staff were always cleaning but also hard to clean when some things are falling apart and people are messy. Beach was great, you could swim in clear water, no water shoes needed. So many cool fish to see. Free snorkeling gear. But also the long pier was nice to walk down and we saw 6 different kinds of fish. Cons- our room was very old dated, smelly. There may be nicer rooms. Stairs falling apart. And worst part was the birds all over the buffet nonstop, standing in the food, stealing food and pooping everywhere in buffet. And the food was bad, same food everyday for every meal, except omelettes at breakfast. It wasn’t good food either. Even pineapple unsafe as bird pooped on it. But nobody seemed to care…there was a stage for nightly entertainment but they stopped it years ago. Nothing goes on in the evening. Overall- it was the worst resort I’ve stayed at. However, I see all these wonderful reviews about it, so that confuses me. But if you get it super cheap, and are there for warm weather, beach and pool then you might be ok. Me personally, I won’t be back, as I don’t want to pay any amount of money to be stay there.

Great beach& the pools are excellent. Our room in the building we were in needed updates. The room was large & simply furnished. The toilet didn’t flush initially, but they came upon request & fixed it. The buffet was ok. The staff were great - helpful & friendly. I’d stay here again.

I stayed for 3 weeks. My airconditioning in the room worked well, my shower was hot and had great water pressure, the buffet was almost always open if we were hungry and the staff was great. It isn't a high end hotel but I have no regrets about staying there. There is no evening entertainment, there are no stools at the bar to sit, they have limited activities, they run out of towels, but for the money it was worth it. Would i stay there again? No....I would pay a little more for a better place.

Overall 9/10, main drawback is check-in, which takes a really long time. We’ve been coming here for years (2009, 2011, 2015, 2018, 2019, 2023), and the food was noticeably improved this trip. Ordering off the menu is still the way to go if the buffet doesn’t have what you’d like. The buffet is average all-inclusive food, but the flattop grill had something decent for breakfast, lunch and dinner. Not the best food we’ve had, but far from the worst. The grounds show some wear, but the staff works hard to maintain them. Rooms are dated and beds are firm, but we’re barely in the room anyway. Our AC worked great (almost too well), and the TV wasn’t great but not a big deal for us. The biggest highlight is snorkeling right out front, lots of fish. We would walk to the tidal pool before the Westin and drift back with the current, you’ll see more fish this way. If you’re more adventurous, enter at the Westin, Buccanos or the old condos and float back. I’d use a dive flag or buoy if you choose this route. The staff truly stands out here, welcoming, kind, and attentive. Aldo, Kevin, Omar, Juan, Yaneth, Santiago, and Paulino were great. The activities team (Cesar, Angel, Leo, Michel) were awesome, and our son loved the kids club. Big picture, if you expect a 5-star luxury resort, you’ll probably be disappointed. But if you understand what the El Cozumeleno is, take advantage of the pros, and don’t plan to spend a ton of time in your room, you’ll likely be pleasantly surprised.

The property was dated but well kept. The rooms were clean and the views were awesome. The choice of food was limited, though the drinks were great.

The resort itself is ok averge for most things. However, the beds are very stiff, and it's impossible to get decent sleep. We went with a group of 6 people, between four rooms. Our rooms were all on different floors and everyone had the same compliant about the beds. Wifi rarely worked, and if it did, it was incredibly slow. Honestly, we gave up and didn’t connect to it most of our 10-day stay. The food was ok but was the same things pretty much every day. There is no refrigerator in your rooms, so bringing anything back to the hotel rooms was difficult. Especially if you wanted to keep drinks cold. The AC didn't work in our room, but our friends' rooms did. The staff are friendly but more approachable depending on how well you tip. Overall, we don't regret staying there but personally would not stay there again.

Good

Clean, friendly staff, variety in buffet, nice beach with snorkeling.