Spacious, clean and quiet staff were good. It was an on suite I would stay here again I would recommend it.

Lovely listed building but breakfast was a let down. Too much cooked breakfast keeping warm& spoiling

Great location, rooms mostly tidy, kind staff

This hotel is in serious need of an upgrade.

No working lift and had to walk up 6 flights of stairs. No soap or shampoo in room, couldn’t wash hands let alone use the shower. Asked for double bed and was told I had one but it was 2 singles “zip and locked” together so there was an uncomfortable ridge in the middle. Took my issues to manager in morning and had no apology, it was like playing tennis, she just batted each complaint back.

No lift so had to go up three flights of stairs

Lifts not working. A lot of stairs to walk to get to room. My partner has a number of health issues. Room dated and not premium that I payed for. Pillows uncomfortable. Light fixings loose on wall. Funny smells throughout hotel. Pictures on site do not match what you get. No aircon in room just a fan. Will not stay again

Room was very clean, the staff were friendly. Would definitely stay at the hotel again

Staff were amazing. Room was in poor condition lots of damp and mould especially in bathroom and wasn’t very clean

Friendly staff, clean rooms and good breakfast. Hotel is a little dated, in a great location and one of Cardiff’s historical building

The room was beautifully clean although a bit dated. Neither lifts were working and we were on the 3rd floor so had to climb 71 stairs. The staff were really friendly, efficient and helpful.

Staff was very helpful and friendly the hotel was very nice and warm and clean the only down was there no lifts but I will say there again and 10 minutes away from the railway & bus station and thanks to all at the hotel for a great time.

Lovely hotel. Dated, but for me that added to the appeal. Perfect location and friendly staff. Will definitely use again.

This is an old run-down hotel, where corporate ownership is not investing a penny. Very bad, everything old, looks dirty, maybe is dirty; don’t stay there! Many steps, no elevator, room totally run down, old stuff, bathroom from the 18th century; No heat in the room! Staff is trying a little bit, without change of the actual situations. Asked for a cappuccino at the bar; answer: the coffee is frozen, maybe later. 6 hours later; answer: the coffee still is frozen, machine can’t make coffee products. This shows the attitude from the majority of the people. Avoid at all cost!! There are so many other, better options around.

Spacious room. Great breakfast

Room was clean and massive. Had a great sleep. Very centrally located. It’s a splendid building but looking dated now. Decor all round could do with a touch up.

Noise from

Very good location. Good breakfast.

Nice clean quiet room. Friendly staff. Lovely breakfast.

good selection of food. replenishment of food could have been better. a few empty dishes on the serving plate