nothing

I've been coming to this hotel for over 20 years and this year they decided to start charging a safety deposit for all guests. This is very inconvenient and unacceptable. I will no longer be staying here.

El staff es muy amable y en general muy recomendable para una estancia agradable.

The rooms are great

Very clean and professional overall.

When we first arrived to our room, the AC is off and it was 105+ degrees outside. It took approximately 2 hours for the room to cool down. The elevators are dirty and you have to wait a while for them to get to your floor. There’s water puddles in the elevator and smears all on the walls. The beds are full size beds or smaller and the carpet is wonky. We were unable to open the slider door without practically breaking it open. The patio area was dirty with dried up leaves and bird poop on the railing and floor. While putting our items away, we noticed a large roach in the closet. We called the front desk and they said they’d send someone to take care of it. An employee came into our room, grabbed the roach, and left. No follow up, no apology. We called the front desk again for towels and they never brought them up. We called again for a 2nd time after 2 hours and they finally brought the towels. Family was staying in the new building and their rooms, lobby and overall EVERYTHING was better than ours and we paid almost double for the same amount of days.

Great location, literally walking distance from couple bars and clubs…

Water pressure was low but everything was clean and tidy

A couple of items were no hand soap in our room and dead batteries I. Tv control but were handled quickly

I enjoyed my stay.

Good buffet breakfast nice bar and room service. Clean and nice rooms

Very good Very comfortable

The room was clean and conveniently located next to the pool. Staff was really helpful. Looking forward to booking my next stay here!

No

It was ok the bathrooms from room smell like sewer alot and rooms are not updated their ok but overall the property and location are good.

Cuarto amplio excepto atención,limpios y muy buena ubicación

Traveled for a family event. Great place, my parents enjoyed the place and their room. This is the hubby's fave place in Mex.

Excellent stay. Will Come again.

The hotel is fairly large and very comfortable. It is located within close proximity to many stores and restaurants which is very convenient. My overall experience was great, however, there are a couple things that could be better. The front desk staff was not as friendly as I had hoped. No smiles, no greetings and very little eye contact. They felt very rigid and rushed. The pool area was not as clean as one would expect. The pool was full of tree leaves and it wasn’t cleaned during the time I was there. Also, they don’t have a lifeguard.

Completely disappointed with the lack of resonance and hospitality that wasn’t provided my whole weekend. I asked for be placed in a quiet room and I was put in a room right next to the pool where kids were screaming , a loud side street that had cards racing all night and there was a tree overhanging my balcony with screeching birds. I attempted to contact management during normal business hours to either remove rooms or provider alternative solutions and no one responded me during my entire trip. The most ridiculous interaction occurred when I checked out and informed management that no one responded to me and the told me “oh we don’t have someone to work on the weekend to respond to Expedia requests.” I never stayed at a hotel that doesn’t have 24 hour service and the hospitality was so low that I’ll never be back. Truly unbelievably disappointed and hope this doesn’t happen other people.