Excelente

The rooms need to be updated. Thanks.

Booked in this hotel, when I arrived for check in the staff in the lobby told us there were no rooms available, that they were overbooked and proceeded to say “next in line”. So tough luck! It was like 10pm and me and my wife were just stranded there and the lobby staff shown no remorse or offered any help. I don’t recommend this hotel after such a behavior in the lobby.

Todo estuvo excelente servicio al 100 recomendado

Rooms need updating

Great

El hotel está tan viejo que huele a viejo, necesitan remodelar y el Jacuzzi se ve sucio

Excellent breakfast. The restaurant could have a little more extensive menu. Also the hotel has an vert good location

Excelente servicio, profesionalismo, serviciales. Las personas que trabajan ahí son súper atentas, lo único es que las habitaciones ya están viejas y deben ser renovadas.

Very spacious and clean very close by to shopping center very easy to walk around.the staff was wonderful!

Excellent staff and location

breakfast was magnificent.

Rude very rude staff specially the front desk people they corrected people in a rude ways, one day i was in a rush and needed a new key, i forgot to say hello and they said that my problem was not their problem, they were so rude and even got to the point the the front desk people insulted guest, this is maybe the worse hotel in colombia, and it very bad because ive been going there for 6 years

Breakfast was delicious, friendly staff. nice place

All good

Deberían de modernizar un poco todo lo de

Overall the hotel is Outstanding. The family site is well-sized, although the bed in the salon was very firm. The Front Desk and sculpting Staff were good and accommodating. The restaurant Staff, Menu, and Room Service were great! Only slightly annoying is that many light switches were not operable and the 2-burner induction stovetop requires steel (not aluminum) pots and pans which are not available at the front desk, so you have to but stovetop items for usage. Cleaning services in the room did a wonderful and thorough job of cleaning, replenishing towels, and bringing organization back to our room on a daily basis. We strongly recommend staying at this hotel as overall it was a great property and general location with close proximity to shopping and restaurants.

hotel needs some renovation but overall is very good and staff very accommodating

This hotel has seen better days. This was once the gem of Ciudad Jardin in Cali, but now it is really just a dingy old hotel. They had one person working at the peak hours of check in with several people in line. Once checked into the room, it was clear that hotel is not maintained. The tile floors had scratches, the polarized window film was crumbling off, there was rust on the shower curtain bar and towel bars, the bath tub valve did not work, the black out shade was stuck in place, the couch and sofa were like grandma's house in the 1980s, and the whole suite smelled of damp humidity (kind of like a wet dog). Also, although I did not use the TVs, these were the smallest TVs I think I have ever seen in a hotel. The breakfast was bad and the service was mediocre. There are some positives though: the bed was comfortable and the location of the hotel is great.

Mejoren la atención al cliente