The front desk staff was very helpful! Javier in particular got us where we wanted to be by looking up bus schedules and even printed them off for us. Cleaning staff always greeted us a a smile and hello.

The staff were amaizing in the reception Andrea helped us reserve our bag and check out which was seemless. The dinner stuff :santia i not sure of spelling and Andriu were so helpful and friendly .The staff in the breakfast buffet were ok though we were asked for our room number twice ( the first time at the door which is natural and the 2nd time whilst getting our food.The room and corrindors were charcoal with no light so a bit depressing.The bathroom had a brezze come through a small gap and the fitting of the shower look like a caravan with a plastic base.Overall all the bathroom needs an uplift.The breakfast was so poor I should have followed my instinct not to go .We addeded last min at the hotel and regret .The tongs were so small they were held by many as they should and too small that the handle was placed on the food so when one picked them , the handle part they touched the food.The choice was limited and the hot food was cold for three days ( the veg and something labelled bacon but looked like sausage however the other day on one day labelled ssusage) The pastries and fruit did not look apertizing .The only thing I enjoyed was the statndard bread and butter with herbal tea.I chose the hotel cause the general reviews were 8.2 but was so dissapointed cause the rating are misleading .I will never trust ratings again.There were comments relating to my experience which I ignored so my lesson is to check for a theme in reviews.Location is great thats all.

As I was being dropped off at the hotel at 12 noon with luggage, I sent a message to the hotel the day before, asking if I could leave it with them, then come back to check-in at 3 pm. I received a reply the following day AFTER I'd actually checked in: I really didn't expect it would take them so long to respond. On arrival at the hotel around 12.15, I was met by the backs of 3 monitors spaced along the reception desk, with the tops of 3 receptionists' heads above. When I heard one of them speak, I had to presume they were addressing me. (If the monitors were at an angle, at least I could see faces). The receptionist I spoke to wasn't particularly welcoming and just photocopied my passport. I was told where to take my luggage: an office to the side of reception which had furniture, and many pieces of luggage stored randomly. There was no lock on the door and nobody monitored access. I was told to return at 3 pm to check-in, but when I did so, a room wasn't available and had to wait until nearly 3.30 pm. Being told "housekeeping is busy" just made me feel like a nuisance. When I retrieved my luggage, nobody checked the legitimacy of my being in the "office", so the security there was nil. For the record, when I checked out, the receptionist I spoke to was very helpful and took me to a locked room to leave my luggage for a few hours, and given a receipt. I cannot believe the difference between the Saturday and the Monday reception staff! No space left to comment on my room :-(

Everything was perfect

The room was is poor conditions for the cost of it. The shower drainage was block and towels have lipstick mark

Clean and spacious room, one sad thing was the wifi - it wasn't stable, I basically couldn't connect to the wifi

Room was clean and pool area on the top with great views was splendid. Only negative was the WiFi from room on the 9th floor was poor

The room was clean and bed was comfortable. Breakfast was great! But what really got me was the kind gentleman who checked us in. I asked for a couple of extra coffee pods for the morning and he showed up to our room a little bit later with a bunch of them. Just really great service, with a friendly attitude. The woman checking us in for breakfast was the same -- very personable and very helpful!! So the hotel was good -- the staff was excellent.

It was a little bumpy to start because ac does not operate the way we used to. We stay two nights with them and their staff was friendly. The lady checked us in even come up to help with our ac. Our room has a nice mattresses and has a nice ocean view. We moved to another ac hotel near cruise terminal last night and we regretted about it. The ac near the terminal has very old mattress. It has the worst mattress that we have ever seen with marriot. The ac hotel near cruise terminal has a motel 6 quality of the mattress. If we knew, we would choose to stay at this ac hotel. We

Staff is very nice, the first room they gave vas not in a good condition and they provided me another one very easily. This hotel needs to be refreshed and they should clean ventilation docks

Good breakfast. Rooms were a bit tired and staff were great.

The best thing about this hotel is the staff and the food. The property is a lovely art deco style building that needs some updating but the rooms are spacious and the views of the port are great. The third time we have stayed here, the buffet breakfast is great with a nice selection and the food in the bar is great too. Staff are always so friendly and accommodating. Close to bus connections, easy walk to Triana where there is a great selection of shops and restaurants. Kids love the pool on the roof terrace although it was a bit windy during our stay so we didn’t spend too much time there.

We really enjoyed our short stay here. The staff were amazing, nothing was too much trouble for them, the room was spotless and the rooftop pool was perfect for us to relax and dip in and out of to cool down. We can’t wait to return and will happily recommend!

Me and my friend visited for 3 nights, the staff were lovely however the room it’s self was not the best. Overall it was ok to stay in but the floors were extremely dirty making me feel unclean to stay there. The shower would leak everytime and go into the bedroom and crest a safety hazard as there was puddles of water and would rot the bottle of the door making it hard to open and close. The cleaners would come up and clean it everynight for us as it was lifting up the floorboards. I did comment everyday to reception about how dirty the hotel room floors were and nothing was done about it.

Hotel very clean

This hotel is very conveniently positioned for the central business and shopping area of Las Palmas and is just a short walk from the old town and cathedral. The staff are very welcoming and the lobby has a very open and modern feel. The breakfast buffet is good, with a wide selection of food on offer and eggs cooked to order. It was regularly replenished so there was never a shortage of choice whether you dine early or late. The food in the new lobby bar is good. We liked the main courses, but avoid the 'sharing sardines' as they are literally a tin of sardines and a packet of crisps you could buy in the local shops for €2. The hotel is clearly needing to be refreshed. The coerridors feel very dark and sombre. The paint in the rooms is showing wear, although the furnishings are good and the bed is comfortable. The wood flooring has not worn well - in our bathroom the boards had bent so the door only opened outwards. There is a rooftop pool, but this is not heated. You need to take care around it as much of the decking is bent and there are numerous loose screws. Overall this felt like a quality hotel that needs money spent to bring it back to a good 4* standard. However, the staff were great and this, coupled with the location, means I would consider staying there again.

Could do with a bit of TLC. Lovely staff - really professional. Nice place, well kept and very clean. Was easy enough to park but that might be a real challenge in summer. Down sides were the lift waits (there are three small and slow, old-fashioned lifts; they'd really benefit from replacing with two larger modern speed lifts) and the gym really needs attention. The breakfast was fine - a couple of things you'd normally expect to see were missing but it was decent value with several coffee options. The breakfast room is not for those who dislike noise though. Was really impressed by the rooms on the whole - the sea view, while you're looking at a commercial shipping operation - is still impressive.

Great location to travel the island

Property is located in the northern part of the island. With a rental car, this becomes very convenient to experience the local flavour that is available in and around the hotel as well as access the more touristy southern parts. Excellent veg options for breakfast, and a friendly staff made our stay very pleasant. We traveled as a family of 4 with two kids.

Check in disappointing - not allowed to check in early while others could I was told it was because I paid a cheap price booking late so they would only allow checkin at 3pm. They did take my baggage to store. I think clients should be treated the same no matter how much is being paid. Hotel is a great location for bus station and city centre 800 meter walk. Room would th balcony lovely. Great bedding no food available in the hotel at night. No signage from main road so hard to find