Overall Ratings & Reviews Hotel Mercure Gdansk Stare Miasto

Price was great for the hotel. In a good safe area. Staff were great. Only let down was the beds

lots of other housing near to flats

Nice, quiet and clean hotel with comfortable beds and a lovely view of the city. Water jugs are provided in each room and there are filtered water machines beside the lifts on each floor which is a helpful eco-friendly feature. I would flag that the inbuilt hair dryer unfortunately didn't work in my room. The customer service was a little bit lacking at times (i.e. one receptionist seemed annoyed at me for asking for a city brochure which is a pretty normal thing for a tourist to ask for). Hence why I didn't mention the hair dryer not working!

Ideally situated for a short walk into Gdansk centre. Warm welcome and very comfortable bed.

Everything went well and all who work there are very helpful, experienced and friendly l.

The suite I booked was very affordable Nd very nice. Room service was excellent and the staff were great too.

Location is great. Parking is not close so if you have a lot of luggage, getting it all to the room is not easy. The showers are terrible in design. You have almost 2/3 high meter to step into a small plastic tub. Water shoots out everywhere on to the floor. Very slippery and dangerous. Restaurant food was good. Staff was ok.

I found the hotel just ok. Reasonably priced but the room didn’t feel very clean. The tv didn’t work nor did the kettle

The staff was very pleasant and helpful and patient since I'm still learning Polish. The breakfast was also delicious. I will stay here again.

Good location!

No water bottle ,no slippers ,no bathrobe in the room ,breakfast not included in the price (£30 extra for 2 people)I would expect a little bit more for 4 star hotel

Perfect location

Great location with a friendly staff. The location is within walking distance of all the sights. Great views of the city on the higher floors!

Ideal location, typical Mercury with great staff and facilities. Accommodating any requests and providing a comfortable stay

Over priced breakfast

Perfect location, amazing view from the windows and generally all you need for a city stay

The hotel is one step above a dump. Where do I start? The AC doesn't work. The TV doesn't work. The hair dryer is broken. No power outlets in the bathroom. The rain shower head is broken, the hand-held shower head holder is broken, the shower drain cap is broken, there's a weird humming noise coming from the vent/speaker whatever the heck that thing is. The mattress is ridiculously uncomfortable, so I ended up with horrible back pain. The room cleaners came in without knocking, and after asking them to come back, they never did. The front desk staff are nice and helpful and the location is good, but sadly these are the only redeeming qualities. For the price, I could have stayed at a much better place.

very well located close to Old Town and Gdansk Glowny! Reception staff was amazing!!

When visiting Gdańsk we find this property to offer consistent and gracious service and lodging. This visit was no exception…. Superb. The area has a myriad of dining options, including the hotel restaurant, which has always been excellent.

Beside the convenient location, I cannot think of anything that makes feel that the hotel can live upto a four star status. The staff did no greetings and did not even respond to our greetings. They put us in a room that is somehow made into twin beds room. One bed is totally on the side of the wall. One sleeping on that bed will easily hit their legs and arms on th conceret wall. Shock one was that the room was half the size of the room they showed online. Shock two was that the beds, duvet, pilow case, towel, everything collected a significant amount of dust showing there was no cleaning of them for days. We were too tired the night we arrived and sleept on the beds and we had severe skin irritation and allergic reaction. After notifying the reception and returning to the room we could easily see that they did not change anything. Perhaps the housekeeping swept the sheets and changes nothing two towels. We requested new sheets and other covers. They ignored the request. The AC was not working. However, they fixed that. Staff's behavior showed clear sign of racism and their discomfort in serving someone from Indian ethnicity, except for those young ladies serving coffee at breakfast.