Room temperature was very comfortable. The staff at the front desk was nice and fast.

Excellent customer service

We enjoyed our stay as usual. The hotel has multiple amenities, and it is on a very centric location. There was though an important issue with check-in that I want to highlight for other guests' attention. The front-desk lady forgot to return my ID at the check-in, being that ID my driver's license. We stayed at the hotel for 9 days and no one ever mentioned about it. Thankfully I realized I didn't have my ID when I booked a local trip somewhere else. When I asked why no one has brought it to my attention, the front desk lady said that not all the people at front desk paid attention but, the sad reality was that NO ONE brought it up. When I returned to the hotel to pick up my ID, I noticed there were at least 5-8 more forgotten IDs.

Cuando rentas por medio de expidia muchas veces no te valen la recreación y se aferran y no te dan el cuarto el gerente es una persona que no respeta la recreación. es el único problema por lo de más todo está muy bien

Good location great service!

The room was immaculate. The hotel is within walking distance to Centro. Both check-in and check-out staff were very courteous.

Excellent customer service

Ok

Everything was good except the front desk, I asked if I could check in at 2pm and they said yes. When I went back they said I could only check in at 2 if I switched rooms. When I opened the room, there was a man fixing the toilet. I had to switch room again. Other than that is a convinient hotel.

This hotel was amazing very clean good service good breakfast and best of all is that is right on the center of the Historical downtown. All tours are steps away from hotel If we go back to Chihuahua Mexico definitely will stay at this hotel I recommended very highly

Great place in the center of downtown

The hotel is pretty decent, overall clean, service is ok, but Im taking off a star because its too expensive for the level of hotel that it is, compared to the rest in the city.

Good A/C in the room, friendly staff, the breakfast has variety and the staff keep it stocked.

The food is really good, the bar is small but they have good service

Very clean and restaurant is very good.

Nice

Rooms really clean and comfortable

Nice

Personal, very clean, near

Very good location if you’re looking to stay on the central beautiful city for a couple days