no air conditioning

The only problem was the air conditioner was blowing straight at the head of the bed

Air conditioner in room was too loud

Sooo… The A/C felt more like a suggestion than an appliance. We checked in at 27°C, turned it on, went out for dinner, and came back to a refreshing… 26°C. Honestly, I think the open window did most of the work… The shower had the water pressure of someone politely spitting on you. Rinsing shampoo became a full workout with anyone that had long hair. The tub faucet also leaked from behind the fixture, which might explain the pressure or maybe it’s just that bad. Either way, it made me wonder how long water’s been sneaking back there. There were only two usable outlets, both on a power bar, so charging devices felt like a survival game. The carpet had a sticky personality, so I kept my shoes on and even wore socks to bed. The toilet seat looked like it had seen things and needed a quick clean before I trusted it (thank you, MVP makeup wipe). I booked a queen bed, but unless queens have downsized, we got a double. Overall, the room was disappointing and clearly in need of some serious maintenance. I won’t be back. Oh yeah, can’t forget about the positives of our stay. The woman who checked us in was incredibly kind and handled everything with a smile, even while being verbally abused on the phone and juggling a lineup of guests with A/C and key issues. It was over 35°C outside, and she handled it like a pro. Truly the MVP of the hotel.

Hot tub jets were broken for the week stay we had but all around good trip great staff

Hot tub jets broken pool&slide could use a upgrade but all around was a great trip

I booked this room for a one night stay. The room was dark, dirty and dingy and very dated. some of the lights didn’t work and the room smelled of cigarettes. This was not a pleasant experience. I left immediately, went for a drive, found a new hotel in Fort Saskatchewan.

Staff was friendly

The room was somewhat clean, there was a scrunched up disposal glove in the corner of our room behind the door. I’m hoping it was from the cleaners. The room in general was just super dated and old. Both the bathtub drain and bathroom sink drain were broken. The sink drain was like permanently closed so the water drained really slow. The shower curtain was ripped. The towel holder was like falling off the wall. The hallway also smelled of cigarette smoke. Bed was comfy which was nice.

Mattress was concaved in, very worn out. Pillows were not pillows, super flat and no support. Zero stuffing inside making them very uncomfortable. We maybe slept 3 hours each total. Front desk didn't really care.

Room had terrible odour

The room and lobby were clean. The room was very small with the king size bed as was the bathroom. The pool area wasn’t as clean as we’d hoped. But overall was a decent stay.

We didnt even stay in tje hotel! They kicked us out and never gave me my refund! Rcmp had to pick us up for nothing! They grabbed the wrong people

Airconditioner is so loud. Elevator was so tight. Properly is really old and needs renovation. Breakfast does not have hot serve, and crowded not much option to choose. Room was filthy hair all over the bed and bathrool

Clean room, friendly staff, hot tub jets were not working

Good location

First day we ordered food and the fridge wasnt very cold. We told staff but someone never came to look at it. Everytime my son used the bathroom in the pool area, he slightly got electrocuted. Told staff I don't think they believed him. Definately got what we paid for and needs to be updated and cleaned up. Definitely some quick landlord type fixes.

It's really terrible customer service and am not have this hotel on my next trip and will advice my friends.

The check in process was easy and quick. Staff were friendly and helpful. The free breakfast was not a highlight. It was dry cereal, cold eggs, toast and bagels(toaster only toasted one side) and a waffle maker. Bacon or sausage or even hash browns would have been a good addition. The room was very small and very crowded and hard to move around to get to any of the food.

They charge you for early check-in despite the fact that the person is a senior. Seniors over 70 also do not have credit cards and no where is it stated. They refused to check him in until a credit card was provided. And I am here wondering, if I was not with him as his daughter, would they have left him stranded?