The air conditioning in our room was not working and the room would not cool below 77 degrees fahrenheit and they did not fix it. They sent a small fan instead. Our stay was miserable especially traveling with kids. The staff was not attentive, took them over an hour to give us a couple extra bath towels. The property overall is dated and rooms had a bad odor. Do not stay.
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Melissa
with Children
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The room was spacious, the bed was comfortable. We checked in past midnight and the front desk staff was friendly and accommodating. Wish I would have booked my entire trip at the hotel.
Henry
with Partner
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The patio was dirty and was never cleaned in the 9 days we were there. Room service was sporadic and not consistent. We returned used robes and never received replacements. We did not see tea cups after the first three days. There is no room food service. Only breakfast. The hotel room offered free coffee and tea but no free water to use with it, except for one complimentary bottle when you first arrive. A/C was hard to control.
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Lisa
with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The TV didn't work and the room would not cool off. The staff was very polite and helpful! Location is great!
Jerry
Family
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Staff was excellent and very helpful!!! Hotel rooms were great and depending on price I’d get the bigger room. We loved having the A/C as the temps were pretty high 95 to 105 for a few days. hotel is very new so you will enjoy how well kept the place is. Rooms were decorated nice, color scheme was a bit dark so you needed all the lights on to help. (This is a bit of a nit….Wish they would add a cart in the large walk-in shower so guests had a place for their shampoo, etc.)
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Niloufar
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
The best location!
Victoria
Family
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The room was small than usual but very nice property. Close to food, shopping, and the beach.
Stephen
with Partner
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Bathroom was a little run down
Prices are a little high for this kind of hotel
Well located. Very helpful staff
Amina
with Partner
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Staff was very friendly and helpful. Enjoyed the stay!
David
with Partner
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The staff at the front desk are amazing and very helpful
BOUCHARD
with Friends
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
L’emplacement est formidable près de tout
Eddy
with Partner
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Great place
carlos
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Very nice nice and love the place
sylvain
with Friends
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Hôtel très bien situé mais malheureusement en terrible état, pas rénové, bain douche désuet, oreiller de qualité très base, vieux tapis bref ne jamais retourner.
Shaun
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Excellent stay
Viola
Family
6.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Hotel
Charged us multiple times and they denied when I told them stating they cannot
Do anything due to me booking via third party. I have alwaya booked with expedia and hotel has contacted them for me and made changes as needed. They also didnt explain the room options well, stating they had no beach view but ended up
Giving one to my sister.. location was great, renovated rooms were okay but you need to request them specifically. The description on the website or
On expedia is not
Clear!
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Roslyn
with Friends
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Amazing hotel with great location! Very walkable to sightseeing, beach, and restaurants.
Stella
with Partner
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
It is a very well kept well run hotel located conveniently in Old Town
Staff are very helpful and accommodating
Highly recommended
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia