Ok stay, convenient location.

The property is conveniently located; well kept; and my room was extreme nice.

Beautiful hotel with spacious room. Spa jets in the bath didn’t work. Lovely location. In closing, excellent

The rooms were really nice and staff was nice. It was disappointing that the rooms were not well supplied. No shampoo, conditioner or hand soap. By the time we realized it, it was later in the evening and the front desk had little supplies to provide to us. We had to wait until the next day.

Like walking into a brightly appointed oasis after walking the busy Lyon street

The hotel is clean, very comfortable and the Air-conditioning is outstanding. The breakfast was delicious. I would highly recommend The Phoenix to anyone who looking for a place to stay in the old town of Lyon.

Travelers beware! I booked this hotel through Hotels.com in February 2026 for a July 2026 trip. I had all the reservation information with me but when we got to the hotel they had no record of it. There is no way to know where the breakdown occurred — Hotels.com or Le Phenix — but everything worked out fine thanks to the staff at the hotel in Lyon. Almost immediately they assured us that they would take care of us. Unfortunately, there were no rooms available at Le Phenix but thankfully this hotel is a part of a larger group that operated several others in Lyon. While we waited, they offered us a beverage and were had complimentary glasses of wine. We were going to have to go to another one of their hotels, but we were upgraded to a larger room, given breakfast every morning. Additionally, they paid for our taxi to the new hotel. We stayed at Globe and Cecil in Lyon and it was fabulous. The location was in the heart of the city yet the neighborhood was quiet and within walking distance of important sites, restaurants and shopping. While I will be a little more hesitant to book with Hotels.com I wouldn’t hesitate booking this hotel or any of their others in the future.

Wonderful hotel with friendly and helpful 24/7 staff. Perfectly located to explore Vieux Lyon. Lovely view from Deluxe Riverside room. Would definitely stay again and recommend to others.

Clean beautiful room, nice staff, close to City Center.

This was the perfect hotel for my one night stay in Lyon. The staff was kind and helpful. The location was convenient, near many good bouchons and an easy walk to all the main tourist sites. The room itself was comfortable, cool, and quiet despite facing the road. I would stay again.

Excellent location, great price, very clean!

The room had a gorgeous view of the river. But for the price point the bathroom and room amenities were disappointing (no coffee maker, no mini fridge, bathroom had one of those tubs with no glass or curtain so water got everywhere when you showered). Location is great. But was disappointed by the room, despite the gorgeous view.

Very nice location and wonderful breakfast. However, the room I booked which was not inexpensive was like an attic with tattered carpet and cramped layout with a quite small bed. The reception was very kind to give me another room, which at least had laminate floors and a more comfortable bed. The issue was, the windows, which overlooked the sealed off and very public winter garden were totally sealed shut, and therefore there was no possibility of fresh air. I was told it was for my safety, but after 3 nights of no fresh air, it did not feel very safe. On balance, housekeeping was excellent. The breakfast was sumptuous. And the location on the Soane was ideal. I would stay here again only if I were able to get a nicer room on a higher floor with windows that open and with natural light.

The staff at Le Phenix are amazing . Always friendly. I felt comfortable with them. They are gracious for we English speakers who have less than rudimentary French (I practiced! Really I did!) The rooms have good AC if necessary. The restaurant associated with the hotel is shockingly good. Such a wonderful lunch! We did not have the breakfast buffet because we eat so light, we did not find value. I do wish there was a hot water kettle in the room. Beds are comfortable. Our room was spacious. Housekeeping services were complete. Room was quiet. The location is convenient to many buses. We walked from Gare de Lyon part- Dieux, but I would recommend the C13 ir the TB 11 for an easier trip if you have bags. The location of Le Phenix is a perfect place to be close to Croix- Rousse, all the 1st and 2nd Arr’nt, the bus to Maison des Canuts, Fourviére, and all of Vieux Lyon. I want to make another shout out to the staff. And oh! The Jambone- Buerre sandwich as a picnic lunch? Just say oui merci!

This hotel was an excellent location for a short visit to Lyon. Short walk to restaurants and shops, and to the funicular to Basilique Notre Dame. Also, right on the Saone River. The hotel room was comfortable, although carpet was stained and looking tired. Carpet in hallways were also stained and tired. Furniture also had stains and was in need of deep clean or replacement. Breakfast was good and complimentary water for room was appreciated. Limited parking was available and must be reserved well in advance. 50 euro per day parking seemed high compared to the other hotels we stayed at on our driving trip through France. I would still recommend this hotel for location.

The location was very central so easy to walk everywhere. The room was very large and had a high ceiling which made it seem even bigger. The staff was very friendly and helpful.

We stayed here for two nights. The location is excellent — only a two-minute walk from the train station. The staff were very professional and helpful. I would definitely stay here again.

Confortable et bien situé. Stationnement disponible mais coûteux. Pas de réfrigérateur dans la chambre, mais eau froide disponible à la réception.

The front desk staff was so helpful and friendly! The hotel was very clean. Great location. Breakfast was just right! We would definitely recommend Le Phenix Hotel to our friends and family. Will stay here the next time we are in Lyon!

Very friendly and attentive staff. Great location as well. Walking distance to everything.