Great!

Brilliant staff, lovely hotel, great location.

Hotel is in a great location and nice outdoor space (if you like terrace not garden) and has very nice staff. However the decor is very dated and in need of modernisation to meet the 5 star standard it claims. The bathroom in particular was from the eighties and room had no modern amenities such as latest power points

Stunning ocean and golf course views, walkable to many nearby beachfront shops and locations. Beautiful area of the Algarve.

I have travelled most of the globe for business and personal reasons. In all my years of travelling, this is the most honest and respected hotel I have come across. I booked 2 rooms, in an unforeseen circumstance, I was unable to use the second room even thou I paid for it and was non-refundable. Despite this, the hotel understood my personal reasons and fully refunded me £1200. What other hotel would do this without incurring a penalty. The staff are so nice and respectful. I wish this hotel and the staff all the success. Gob Bless you all. Thank you.

A lovely property in a great location with fabulous staff and a fantastic breakfast

The hotel is not 5 stars it is also dirty and not clean . We were also put in an old horrible room that looked nothing like the photos.

We were greeted at reception by Leonardo, who was exceptional and really took care of us. Melani was also of great assistance during our stay. We however found that some of the pool and breakfast staff members lacked experience. We stayed in a premium room with golf/sea views. The room was luxurious and the views from the small balcony were simply wonderful The super king sized bed was so comfy. Water and tea/coffee were replenished on a twice daily basis Breakfast at the Kamal restaurant overlooking the outdoor pool with panoramic views of the Atlantic Ocean was just wonderful The selection of food was fresh, varied and of a very high standard. A choice of eggs was also available to order. Breakfast was available from 7-10.30 which was great The choice & standard of food at the pool bar was good. There were plenty of sun beds available at the pool area and a good supply of towels. Parts of the pool decking were unsafe. The pool was great though a little chilly . Definitely not for the faint hearted. The hotel lobby, bar and restaurant have all been renovated and are beautiful but there are parts of the hotel that need updating. There was no entertainment in the hotel bar and There’s also no gym. The hotels location is fantastic being next to the Praca and a stones throw from the beach. We thoroughly enjoyed our stay The little extras could move this hotel up to the next level

A super stay, such a great location and a lovely hotel. So easy to walk to the beach and restaurants, everything is on your doorstep.

The first room option was very dated and we had to change rooms. It was ok but also very dated for the price. The reception staff were not very helpful initially but the manager stepped in to offer an alternative solution. Check in wasn’t ready at 3pm as stated either. The newer areas are more modern and I’m surprised that the whole hotel hasn’t been renovated. Bfast was good and the hotel bar is nice but lacks any ambience. The hotel is in a good area but some of the local bars/restaurants are a little obnoxious with bouncers being very aggressive.

The property was Beautiful and staff excellent. We enjoyed our visit

We were looked after extremely well both domestically and professionally We enjoyed our stay with the excellent pool and beach

The hotel was well located near the beach . However it could help with some redecoration as it was starting to look tired . It was not so easy to get around with its long corridors and change in steps in you are not mobile. Service mediocre & not of high standard .

Quality

Thoroughly enjoyed staying in the hotel and its proximity to the beach and golf courses Food was excellent Staff were very friendly, courteous, helpful and attentive

Dated old rooms. Understaffed around the pool and at breakfast. you cannot order room service as advertised. generally not good other than location. Definitely not a 5 star hotel

Nice hotel, good location clean and friendly. Area around the hotel dead and not much choice for restaurants within walking distance. Rooms clean but show curtain and shower run off taps, roulette whilst showering incase a scolding burst of hot water came your way. Would stay agin but needs updating.

The staff were excellent but the bedroom, especially the bathroom and toilet, were in need of an upgrade

Staff very helpful and attentive . Clean rooms and fab location

Staff were very friendly but not very efficient. They failed to book our golf lesson on the first day, despite confirming by email that they had. Service was very slow in the restaurant and staff failed to inform us that several of the limited meat choices were not available at dinner, until 20 minutes after sitting down. Only one of the two restaurants was open and we were not informed about this is advance. While the rooms were clean, there were regular problems with bad smells from the drains and our key cards kept failing and had to be re-programmed.