Definately NOT a 5 star hotel. Rooms in massive need of updating, and the spa also. The Spa when we went was very messy, paper cups and peoples slippers/robes on floor scattered about. Looks like in need to some TLC. Visited Bath many a time and far nicer places to stay in my opinion, especially for the price. Building is beautiful, breakfast was as expected, check in fine, staff lovely, location ok 10 min walk into centre - just desperately needs some updating.

Excellent stay .. I cannot understand some of the negative comments I read on Bath Spa. Excellent front of house and housekeeping. Great Breakfasts and Spa Experience - Property and room also great, with plenty of parking. Book you wont be disappointed.

Took 4 attempts to get non feather pillows then breakfast the next morning took 25 minutes to get pot of tea and was even asked after 20 minutes what coffee had we wanted. I had to go and ask staff after 10 minutes of sitting at the table to order our breakfast which then took another 10 minutes for someone to take our order. Then breakfast came out after 1/2 hour but was missing items. Then when checking out reception staff person was extremely rude when my wife put card in the glass bowl which was whipped out and we were told that was the apple bowl. Bathroom in room was very worn and tired. While the location was great and room spacious and comfortable beds we felt that the very poor service let the whole break away down especially with the cost of the 2 night stay was over priced and disproportionate for the quality of the hotel. Will definitely not be staying again after such a disappointing stay.

Beautiful hotel and Spa

Excellent facilities, lovely spacious room. Great breakfast and spa.

We visit annually McDonalds Spa in Bath for a 3-4 day stay for the past 5 years and has always been amazing. This time was very different, my daughter went for a shower at 10 pm but there was no hot water, no phone in the room, so used mobile to call reception, tried 3 times no answer. Hot water was fixed next day. Both twin beds needed to be remade due to the insert being only a single in a double cover and was all on one side that was tucked under the bed, again tried to call reception no answer. Housekeeping was lacking due bed issue and non replacement of tea & sugar and not taking away dirty dishes of general wiping done of areas. There seemed less staff and spa staff are contracted rather than employed by the hotel. Spa experience was no as special as usual. My daughter had reaction on her skin after advising that she has sensitive skin, but uses the Rose Elemis products these were not used.

Great stay, amazing facilities but breakfast could use some adjustments

Nice polite Reception team and Spa Team.. Lovely comfortable bed , pillows & duvet..

Spa was great, room was nice, dog friendly

Hotel has great character and presence. Getting a tad tired overall but remains our Bath hotel of choice for location, spacious rooms and spa facilities, especially the outdoor spa pool which is most relaxing. Easy parking, healthy and pleasant walk in Bath and local restaurants have choices for all tastes.

I was able to stay here for 2 nights. Situated near the heart of Bath, the buildings and grounds strike quite the majestic impression. Parking is relatively close to the reception area which provided a grand entrance. I was politely checked in to a decent sized room which was well decorated and included a fridge. The bathroom was especially impressive with a very good shower and bath. I also took advantage of the gym set up. It was well equipped with enough cardio machines as well as work stations, cables, benches and a good dumbell rack enough to allow for a comprehensive resistance training workout. The king sized bed allowed for a tremendous and well-needed sleep. The only blot on this accommodation landscape was the breakfast experience. The first morning was especially disappointing. I went for the full cooked breakfast. The ingredients did not seem of a good quality with some items overcooked and the bread quite stale. The worst was the apple juice which was diluted beyond recognition. The second morning I played it safe with a sandwich with natural yoghurt fruit and orange juice which was a lot better. If the breakfast was worked on then I would be quite confident in giving it a full 5 star rating.

The level of cleanliness was unfortunately really poor. The toilets (in room and in the communal areas) had not been cleaned properly, there was mould in the bathroom and hair on the bedroom floor. The ‘spa facilities’ are also not well maintained. Disappointing for what the hotel is marketing.

The bathroom had no heating. The bed creaked. There were very points so charging phones etc was a challenge. Also no room service because it was new year's eve!

The hotel was really really cold and the service was really slow

Got to reception at 3:15pm was told can’t check in until 3:30pm. Sat down and at 3:25pm there was a touch of queueing people who had obviously all been told the same thing. Waited 20mins in the queue to finally check in. We booked this hotel for the spa experience. The outdoor heated pool and one of the sauna were both out of order. All the other facilities in the spa were extremely busy because everyone checked in at the same time. Spent 20mons in the spa before giving up.

Fantastic location with high-quality facilities. The room was spacious, comfortable.A very enjoyable and relaxing experience.

First time staying at this hotel after 10years and it’s a huge decline from back then. No longer a 5star hotel more a 3.5/4star. The front desk staff (Rory L’estrange) was terrible - lacking any customer service skills or warmth. Breakfast was slow and limited options, quality again a huge decline.

Good sized room, excellent facilities, good food and fine wine.

An amazing hotel from start to finish. The staff cant be more friendly and helpful. Rooms are clean and fresh looking with robes and slippers provided. A bottle of water is also provided on arrival alongside biscuits, teas and coffees. Lovely cooked breakfast in the morning. Bath main town is a short walk away (15 / 20 mins) but be aware that there is a steep hill returning back to the hotel if walking that might be a challege for those less mobile. Would highly recommend a stay here.

Expected more from a 5* hotel. Sofa bed wasn't made so we had to ring reception for spare pillows and duvet. It was quickly sorted but we felt like our son wasn't accounted for. The spare bed was very uncomfortable and you could feel every spring underneath. Aircon wasn't working so we weren't able to adjust the temperature, our bedroom was freezing in the morning!