Overall Ratings & Reviews The Swans Nest Hotel

Nice and clean, quiet, in a lovely and walkable area.

Friendly staff. Restaurant was very cold, slow service.

Convenient for the theatre. Seen better days though...

Lovely clean room very comfortable. Ate in the bar one evening, ik service but no table numbers so staff kept asking if we'd ordered.... or we were waiting on....... Staff at front desk very helpful and unformitive.

Very helpful and friendly service from all staff. Hotel has loads of history and is extremely well positioned to explore beautiful Stratford and the surrounding areas. Good breakfast service and reasonable prices in the bar. Would certainly recommend and stay here again if revisiting Stratford.

The location is ideal both for tourism and in my case for work visiting a local factory. Having the Bistro Pierre as part of the hotel gives good dining options.

Unfortunately I thought that the Expedia description a "Club Room (Accessible room) was a normal hotel room just possibly in a different part of the hotel. It actually means wheel chair accessible and a wet room to go with it. So not one of our better stays, staff very good but hotel was full or we could have transferred to another room, however my fault, a lesson for the future.

Great service, and check in. Even gave us a hut of an itinerary for our trip to the cotswolds which was very much appreciated. Great room and bed.

Good location and pleasant welcoming staff. Decor a bit tired in many public places, but room was good

Fabulous stay

The hotel is in a good location next to a marina, the river and has a bistro and a bar on its premises. It is a short distance away from the town centre but a nice walk into Stratford and all it has to offer. Rooms are comfortable and clean, although we did have to request that the bathroom bin was emptied from the previous occupancy. This was dealt with immediately. The hotel is dog friendly and dogs are allowed into morning breakfast but not for other meal service in the bistro. However, dogs are allowed in the bar where food is also served at lunch and dinner. A nice dog gift was provided containing some treats, a toy and bags for dog waste. However, do remember to bring your own bowls and a dog bed. Breakfast at weekends can be very busy for tables. This is not a buffet-style breakfast so it takes some time for orders to be prepared during busy periods and we did have to wait 15 - 20 minutes for a table, over 20 minutes to order and around a similar amount of time to receive the breakfast. It is standard to pay for your dog to stay over but it would have been nice to have been offered a breakfast sausage for our dog. Staff on reception and on the bar in The Bear were all very pleasant and helpful. We enjoyed our stay and the walking we did.

We have visited this hotel before and wanted to come back. We paid for a superior room as we wanted a nice suite. Receptionist checked us in and gave us room key. Got to room and was not the room we paid for. When we went to reception to say this they was not surprised. As if they knew. Just said there was no other room and offered a free bottle of wine and they will TRY and reduce the price of the room. We asked for a refund, which we got told would be a lengthy process as its through expedia. We found another hotel and had a lovely stay in a upgraded room with breakfast in bed. Will be waiting for my refund. We are sad as had a lovely stay the first time round.

Got there and the staff was really nice and helpful. Went the extra mile to make our stay better.

Brief 1night stay, very pleasant and helpful staff - room was comfortable & warm. Good quality bathroom and newish decor. Comfortable bed & couch in adjoining lounge area. Breakfast was better than expected, good choices and made to order. (We had purchased breakfast included). Restaurant was good quality, decent prices too. (And was offered a discount because of stay) Would stay again!

Fantastic hotel the breakfast was best I have had in hotel for long time . Everything had been thought of I will be back

Always like it here , easy to park and within walking distance to everything , nice and quiet hotel , will always go back

Good price, spacious room, perfect location.

Good

Perfect for a nice stay in Stratford. Staff lovely, breakfast excellent value, the Bear bar and barman were lovely as well. Couldn’t fault it for the money we paid. Perfect location with added bonus of parking at reasonable price.

Excellent location, friendly staff, lovely food