Overall Ratings & Reviews Four Points by Sheraton London

All staff were helpful and friendly. Facility was nice and clean with convenient parking and pick up area. I like that breakfast is available and delicious with another restaurant available on premises for dinner, drinks, or meetings.

We stay here every time we go to London. Clean, friendly staff.

all good

Overall it was a great hotel but it needs some attention to detail for the price. Only 1 of the 4 showerheads worked. There was also peeling wallpaper in the bathroom and hastily made ceiling repairs.

It was nice and quiet

nice spot

Clean, friendly staff and one of the better hotels in London Ontario.

Recommend highly

Some more outdoor activities dining would be great

Always pleased with this hotel. The staff is just amazing!

I paid extra for breakfast. The amount was added to my total and yet at tbe hotel they had no record of it. I selected a junior suite and yet the hotels note was just a king room. Of course the confirmation/itinerary from expedia didnt mention breakfast or correct room. So in the end we paid more for a smaller room

Ver good

This stay was for a baseball tournament. The facility was not what one expects from a Sheraton or for the cost of staying at a Sheraton! Place was quiet, tidy- not clean, and the bathroom fan didn’t work. There was hair in our bathroom on the floor in the corners. There was no daily room keeping or towel changes either. And the pool was green and cloudy. We couldn’t see the bottom. For the cost, things should have been better. We would not stay here again.

Overall was good. Staff was good. Hotel was clean. Kid enjoyed the pool.

Great stay!! Amazing pool, wonderful customer service, nice to have suite options.

Excellent stay

The only down side was how loud the people were above me.

Good comfortable stay

Very clean and comfortable. The TV was amazing. Felt very safe. The rooms were very clean, and the bed was super comfy.

5-Star Review for Leslie Buendia – Exceptional Front Desk Service We had the pleasure of staying at the hotel during our first visit to London, Ontario, and we can confidently say that Leslie B. at the front desk delivered a level of service that truly stands out. We’ve stayed at many different hotel chains over the years, but this experience has been, by far, a 5-star example of customer service. Despite a chaotic and busy check-in process, Leslie remained calm, composed, and extremely helpful — handling everything with professionalism, efficiency, and a genuine desire to assist. Her knowledge, attentiveness, and warm demeanor went above and beyond what we expected, and made our entire family feel welcomed and cared for. Thanks to Leslie, what could have been a stressful start turned into a smooth and memorable stay. Her efforts made our first time in London, Ontario feel like a true home away from home. She absolutely deserves recognition — a meal served on a silver platter, so to speak! Leslie is a true asset to the hotel and a shining example of what exceptional hospitality looks like. Thank you, Leslie. We hope to see you again on our next visit!