If the it is not a busy time, Let the customer check-in 1 or 1/2 hour earlier if the room is already clean, a

The rooms were dated. But very clean and the staff were exceptional.

Chech in desk was hard to identify as 2 hotel/motel running out of same desk but not identified outside/inside of building

The hotel was really nice. Loved the fact that you could park outside your room and they had picnics table outside so we were able to have get togethers without having security guards t long us to go inside

The staff was excellent.For an unknown reason the tv was not working. Two staff came to the room to check on it at the same time the lights in the room started flickering.The two staff members were concerned about safety and moved us to the next room.They carried our suitcases,cooler,camera bag etc.and would not consider taking a tip. They said that it was their duty.

Carpet has been placed over a large hole in the floor near the bed. Very difficult to walk there. No recycling bin in room. Otherwise very happy overall.

Beautiful spacious and comfortable room

There was no where to sit in the room other than the bed. There was plenty of space for a couple of chairs which we had to ask for. I put the maid service sign up but no one came to the room so I had to go to the front desk to get toilet paper and towels. The paint is peeling off the window frames inside and out. Really a dump.

Really nice front desk worker. Offered to help with my bags.

Room was comfy and clean. Amenities was just what I needed for a night away

Met all of our needs. Thank you

This is the second time I've stayed here. It is very basic. Pretty much a bed and bathroom. But it is clean, quiet, relatively inexpensive and convenient to downtown Stratford.

Shabby. Was not told at checkin that cleaning had to be requested. Then I was grilled about what level of cleaning I wanted (just towel change and empty the one tiny wastebasket or a full cleaning. The shower had great water pressure.

The rooms are spacious and very clean

On the positive side, my bed was very comfortable! But for the carpet with a couple of stains, the room was clean. The shower was a walk-in so that was a plus also but a grab bar beside the toilet for people who need help with accessibility should be something management should highly take in to consideration. Getting into the room was a bit of a challenge, I have mobility issues so it was a big step to get up and in. The real issue was when you took that first step into the room there was a big soft spot in the floor. Except for the bathroom area, the carpeted floor was uneven when walking, felt spongey. We felt as if we might go through in certain areas. Where our room was located, the driveway had a huge pot hole. So if you arrived in the evening you would surely go into as it is pretty much in the middle of the road and could cause damage to your car.

There was a slight odour in the room.

Decent room for the price. Motel rooms are not as nice as the Quality Inn that is part of same property. But they are quieter due to being single story walkout, so no hallway noise.

Looks better on site than reality. Needs TLC.

Good

rooms were very musty smelling, obviously had not been used in a while Complained and were given rooms in their Quality suites (their property next door)