T Every thing fine

The views facing west were spectacular, with a few observations of mount Durango

This hoteliers was Stellar. Very Elegantly decorated. Dtaff very accommodating and professional. Buffet was delicious and foid was different on a daily basis. Pool was great and Hot tub the star of the hotel. Rooms very comfortable and the Bed, I feel in love with the Bed. We enjoy of the executive services and it was amazing.

Fantastic! We really enjoyed this hotel. The amenities were fantastic! The food was great, the staff was wonderful and the location was perfect. It was a nice ending to a fairly adventurous trip to Panajachel!!

me gusto,,,todo muy limpio el personal que atiende en el area del bufete de comida muy atendos y serviciales.la comida muy delicosa.todo muy bueno l want to go back .love it

Beautiful views from the room you can see city and mountains. The fruit from the buffet was always juicy and full of flavors. The piano and violin combined was so beautiful.

Good amenities really enjoyed our stay there will definitely stay here again

Hotel is old and worn down. Rooms okay but bathrooms old (toilet was malfunctioning). Shower old. If you can book for cheap, then OK. Anything over $130 per night book elsewhere!!!

Yes. Cant moss a ban with Barcelo written large on it.

Great staff, wonderful pool, excellent sushi restaurant, perfect service!

The worst staff and they change my room without telling me and just because they didn’t have my room available

Excellent

Excelente

Excelente servicio al cliente y las instalaciones están en muy buen estado.

Bathrooms weren’t flushing properly. Staff and cleanliness was excellent.

Perfect near the airport , I enjoy the pool

WiFi was stable and fast. The rooms are very clean and comfy. Had a small issue with 2 staff that seemed to have gotten upset when I didn’t tip them for helping us with our luggage as I didn’t have any cash on me at that moment. They were avoiding us and looked at us as if they were mad/ upset. Otherwise, great experience!

Hotel is very clean. Great customer service. Not really a fan of the buffet. But love the other restaurants on the property. Everyone was very friendly and professional. It was really close to the airport so that was a plus for us.

This hotel is in serious need of remodeling and better maintenance. During my stay, my room key was deactivated every single day. I had to go back to the front desk and reactivate it after almost every use, which became very frustrating. Another issue was the inconsistency among staff. When I asked questions, employees often gave different answers, so it was difficult to get clear or reliable information. The room itself was acceptable at first glance, but the bathroom was old and not very clean. The shower door and tile had visible mildew that appeared to be permanent and had not been properly addressed. The toilet seat was old and stained, the sink hardware had rust on it, and the stone countertop was cracked. The elevator also did not work properly. It would sometimes reset while in use, and if someone pressed the same button again, it would clear the floor selection and cause the elevator to skip floors or go in the opposite direction. Overall, the stay was disappointing. With better maintenance, cleaning, and clearer communication from staff, the experience could be much better.

Shuttle driver waiting for us when we arrived. Smooth. Top shelf!