Overall Ratings & Reviews Novotel Gent Centrum

Clean room. Friendly staff.

Centre of town location is incredible

Great location, happy with our time relaxing and sightseeing in Ghent.

Great for central Gent especially with kids

It was great stay, we will be back.

Great location. Room was nice and spacious. Staff was helpful and friendly. Only downfall was the weird smell in the lobby area.

Nice hotel in a great location, very central and convenient for where we need to be. Room was a little worn and needed some updating.

Great location

The staff went above and beyond to fullfil all my needs. The temperature in the room was rather cold (very cold weather outside) and I couldn't figure out how the air con works. The receptionist listened to me carefully and then then sent someone to only adjust the temperature in the room but left an additional heating unit in my room should if I need it. the only reason I gave 4 starts for comfort was the noise from outside. The location is central and I had a wonderful view from my room. It was just a bit loud. Maybe should have brought earplugs. Apart from that, both receptionists I had the pleasure of talking to were extremely welcoming, nice and polite. Really appreciate it, thank you! :)

Perfect location, difficult parking, wonderful hotel and wonderful staff

Hotel located well and generally the staff were very friendly. My only real gripe was the bar staff missing when you wanted a drink in the evening. This happen a couple of times.

Hotel is ideally situated to explore Gent. Rooms were large and spacious and the hotel accommodated our request for quiet rooms. The staff were very helpful and I’d recommend to anyone wanting a hotel in the centre of the city.

The staff we were wonderful - they responded to an advance email requesting a walk in shower immediately.Room very comfortable & spotless with good bed & then excelled themselves as when I got to train station to leave I realized my phone had slipped out of my pocket in back of cab. On it were my Eurostar tickets & all personal & banking stuff - I called the hotel who immediately called the cab company & alerted the driver who found the phone & brought it back to station - disaster averted - I couldn’t praise them enough nothing to much trouble - outstanding service in great stay

Hotel is near trams and bus stops. Walkable to many tourist attraction and restaurants. Best with family too.

Great central location. Nice room. Good breakfast choices. Nice bar too.

The soundproofing is very bad, since the keys are physical and the doors slam shut automatically, the place is very loud. It’s not for light sleepers. And wifi signal is very poor and keeps shutting off. I don’t recommend

Thus was our favorite place to stay out of the 6 total hotels on our trip. Excellent service and Ghent is an amazing area. 10/10

This was a nice hotel in the center of Ghent. Everything in the area was walkable (restaurants, attractions, convenience, etc.). I loved Ghent. My trip was during August so it was the high season for tourists. I would love to come back at a less busy time. The hotel was fine (clean, safe, etc.). The only real issue were the sink and shower drains. It took several minutes for them to drain. When showering you were basically standing in several inches of water. Disgusting! Same for the sink. The faucet couldn't be on for more than 15 second without the sink filling up with water. This place seriously needs to snake its drainage pipes.

Good, in center of Gent. As expected.

Friendly and accommodating staff!