Overall Ratings & Reviews Novotel Caserta Sud

Th

Very nice stay, no complaints…

Extremely dirty doesnt start to explain it. We showed up to scum in the toilet and after a 6 day stay and repeated room cleans they did not clean it. Our bathroom sink did not drain. We showed up to no lights to be told AFTER we went to our room and cpulsnt figure out why we didnt have them that the generator was down. The room was full of bugs and we left covered in bites. At night we got little to no sleep because of the noise from the upstairs runnings around banging on the floors there appears to be no time rules in this hotel. Literally a nightmare. Friends stayed down the road with a lovely experience.

It was advertise with a bath for an extra 10€ cost but actually any was available because in restauration. Then, the electric column it seems was not working and the staff had not knowledge of it functionality. They could have better taken track of those two considering that it was at exclusive use of the Hotel. At the end I had to figure out myself how to make it work. A brochure in the website should be mandatory to explain how to use them and to solve any technical issue. The breakfast was of poor quality considering it is a 4 stars hotel. Coffe or capuccino were really to any decent standard. They could do much bettter.

Everything was perfect, clean and smelling nice

Ok

Good location good hotel

Hotel is simply not a novotel.

Nice hotel and we chose this hotel as it had a pool, had free parking as we had hired acar and didn’t mind driving 30 minutes or so, into Naples centre. Nice that they had a little children play area, and staff gave out soft cuddly toy key rings to my 3 children which put big smiles on their faces. Good breakfast selection at the buffet too.

Just stayed overnight..........but still was a pleasure staying at this hotel. The staff are just ready to help out 11

Great experience. Friendly staff and great breakfast. Wish we could have stayed longer

Not a good stay. I book 2 rooms with double room but they tred to give as 1 single room as 1 room . The management rude .not good room

It was a one night stay. Served its purpose. Clean safe and close to premium outlet mall.

The hotel is in a bad neighborhood. Rooms' cleanliness is extremely poor. Hotel conditions are decadent.

We stayed at this hotel for 9 nights because it's very well connected with the city. Apart from the reception and bar staff the remaining departments were quite below the average. The room was not done properly and the carpet was not cleaned at a good standard. The shower was broken and often the fridge was not refilled with water. The breakfast staff was often not well trained nor willing to satisfy the custmers needs.

The room was standard size, not disabled accessible. The bathroom was semi-disabled accessible. The staff was approximately 50% friendly, helpful and efficient. The bar and restaurant were overly expensive, the restaurant food, I would rate as average, at best. We were not informed of additional costs for parking, a pet, or buffet breakfast. There is a breakfast bar and restaurant two doors down. The prices are very reasonable and much better quality. The staff is amazing, and they are pet friendly. It is called "Quick Break." And I would HIGHLY recommend eating there, instead of the hotel.

Service was fine, room ok but nothing spectacular. A bit far to walk to town centre and hotel staff advised outdoor parking not secure so makes us wonder if walking is a good idea. Restaurant was fine. Overall comfortable and what I would expect when traveling on business

stayed here a few times staff are always friendly. more than the natives. always use the secure parking

estrema gentilezza del personale di sala e di reception. Camera perfetta e moderna.

Tutto ok, forse da toglierle la moquette in sala colazioni