Excellent staff and great room

Everything was lovely apart from the fact the spa was out of order i was not told this on arrival or when i booked i even asked the staff what time the spa opened in the morning to be told 9am then no spa the whole reason i booked emailed the hotel only to be met with an apology i would have liked a refund so i can book another spa but no they took some money off the food but that in my eyes was no good so wont be staying again

Lovely staff, clean room

The staff is extremely friendly and accommodating. The room was immaculate. They are mid-renovations. I believe we got a new room. The view was incredible. We also ate in the dungeon for the tasting menu andand enjoyed the

Refurbishment work is transforming the hotel. Once the spa reopens and the log fires are burning it will be a perfect destination.

Exceptional cleanliness great rooms and first class food

Ruth was a super star. She gave us a personalized tour and regaled us with historic lore. Our bar experience was also pleasant. When we arrived, we had tea service.

The room was brilliant.

Really a review ?? So no hot water at all in the entire hotel and no prior notice of it and the loudest noise starting in their building site well before 6 am next to my window !

A beautiful place to stay. Service from check in to check out was great, parking was convenient, and the room was clean. We had dinner in the "dungeon" with the pre-set tasting menu and it was extraordinary. We di did not utilize the spa area so I can't comment on those services. We would definitly stay here again.

Manager was awesome, had a great stay.

Went to the bar and never got any service. My wife had to go ask for a menu and she was directed to the table. After getting the menus, it took over 45 minutes before anybody ever even came over to ask us if we wanted something to drink. At that point it was too close to dinner and way too late. Internet connection was awful most of the location was under renovation and unacceptable. Spa had nobody attending it to make any kind of reservation. Fortunately, we got an upgrade as we were scheduled to be placed in the loft which is away from the castle. The above noted the seven course meal was absolutely phenomenal very romantic, and the service was great

The dinner in the dungeon was a waste of money and time. Was a tasting and it was terrible and overpriced. Stick to there other restaurant and understand this was eich people mess?

Room was very dated and bathroom was cracked tiles and felt dirty. Castle is stunning outside and maybe going through renovations. Staff were good.

Loved staying at this castle, so cute and a fun experience. The breakfast was delicious and the bar had great cocktails and friendly staff. The rooms were clean and cozy. Would definitely recommend staying here.

paid to stay in a castle, but ended up in an auxiliary building 5 min walk away from the castle to carry suitcases down 3 flights. They helped us take it up the first time. and the Staff was excellent. I was just disappointed and wanted to stay in a castle room.

Castle

Wait staff very friendly a few others weren’t the most friendly not rude just not the most friendly. Clean rooms Going though renovations which are going to look great when complete

Amazing opportunity to stay in a real castle with such a rich history. The staff, especially Jon, were outstanding. Everyone was so accommodating. It seems like they have been making constant improvements to the property. The spa closes early (6p) and several amenities in the spa were out of order. Be aware that the archery and falconry, although on the property, are run by a separate company, closes at 5p, and requires a reservation. The remote location is beautiful and quiet, but be aware that getting a rideshare car is nearly impossible. The taxi company they use is very reasonable, but getting back to Dalhousie from Rosslyn Chapel was nearly $50 (I think due to the remote location). Great event for small parties/weddings. The dungeon dinner was fantastic, but be aware there is only one option (chef’s 7-course) that was $125 per person with no separate option for kids (more expansive, cheaper options at the other on-site restaurant, the Orangery). The complimentary breakfast was also delicious, made to order + continental. If we ever come back to Scotland, I’d come again despite checking staying in a castle off my bucket list.

Was fun to dine in the Dungeon, and see the armour, shields and swords