Hotel
Pésimo servicio.
Primer día en el restaurante se tardaron 30 minutos en traer una jarra de agua y 1 hora en traer la comida.
En la noche al pedir room service, tardaron 1:10 minutos en traer la cena.
En los desayunos buffete el servicio es pésimo, nadie se acerca a la mesa a recoger platos. Nosotros teníamos que estar dejando los platos terminados en una mesa vacía ni yo a nosotros.
25 minutos para traernos la cuenta.
Servicio de alimentos y bebidas en la alberca igual de terrible.
1:05 minutos en traer una hamburguesa y un hot dog.
El servicio de house keeping lo mismo.
Primer día teníamos 2 batas de baño y 4 toallas y después de el primer día solo teníamos 1 toalla y 1 bata.
En verdad el servicio del hotel es terrible o mejor dicho NO HAY servicio.
Read More
Rafael
Leisure Family
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Great place to rest or to make business in a gorgeous old style hacienda furnished in with all modern services. The breakfast buffet was a great addition!!!!
Imanol
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Muy good
Marisol
Business and Leisure Family
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Good
Ruben
6.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Small bathrooms, poor water pressure, and mosquitoes.
Fe
with Partner
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
excellent
Jorge
6.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
No nos avisaron que no servía la alberca
Raul
10.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
amazing experience from start to Finish! contacted the property concierge MAURICIO REYES days before arriving and his help getting transportation took stress out of getting a ride from the airport. Mauricio's help throughout the trip made everything run smoothly! ALFREDO bar waiter / restaurant staff (egg station lady wonderful)/ was also outstanding as well as everyone at the front desk. SPA area is small, but very clean and the service is just amazing!
Read More
Omar Gaston
Leisure Family
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Stadf was amazing, grounds are nice to walk around. Kitchen is aweosme
Marwin
Leisure Family
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
It was quiet, spacious, nicely, decorated, great water pressure, and no vermin.
Seen that they were short handed with waiters. Had to ask multiple times for a waiter as we sat near pool or in an outdoor seating area.
Raul
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Clean
Liliana
Leisure with Children
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Bien
Alberto
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
No comments
Gerardo
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Lugar muy agradable, especial para un fin de semana de relax sin salir de la ciudad. Las calles dentro de la propiedad un poco descuidadas pero transitables.
Marisol
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Good
Alfredo Javier
Leisure Family
10.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Las habitaciones nuevas están muy bien.
Concepcion
8.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
I have stayed here once every years for the past three and just love the stay. I like it becuase of how peaceful, quite and unique it is. The staff are great, and theres plenty of things to do while your there. One thing that they should improve is the mini fridges in the rooms. To make sure it works and keeps drinks cold.
Scott
Business
4.0
/10
Reviewed 41 week(s) ago
Hotels.com verified review
I have stayed her several, several times 5 times in the last three months. This time I was extremely disappointed. Mosquitoes and sewage smell filled my room. I called to get a new room and was told I would get a call back - never happened. Normally this is a nice hotel and great food and friendly staff. Make sure you book the room in the Business Class area of the hotel. It's newer and no mosquitos.
Read More
Alejandro
Family
10.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
No es congruente que combren $120.00 por usar la mesa de billar o el golfito $120.00 por persona que esta super Chafa
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia