Hotel Feng, BW Signature Collection

Explore Hotel Feng, BW Signature Collection
9.2
Exceptional
From 67 reviews
Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

9.4

Traveler Reviews Hotel Feng, BW Signature Collection

Number of reviews per page
20
40
Top reviews
Michael
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

breakfast is very good
Carol
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Was not given a statement upon checkout. Said they would email it. Have not received it yet.
Edgar
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

enjoyed our stay
Gordon
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We stayed at this hotel based on the positive reviews. Unfortunately we did not have the same positive experience. Shortly after we checked in the renovation noise from across the hall was unbearable. I asked the front desk if this was going to be happening for our entire three day stay. I was assured it would only be 15 minutes which it wasn’t and went on for many hours. The following day the noise started again at 8:00 in the morning, so I went to the front desk to complain again and asked to be moved to another room. They said they would see what they could do. A couple hours later I check with the front desk and was told the manager would need to speak to me. I said fine but never heard anything more. After that I gave up. We never ate at the continental breakfast as it was very crowded and had limited options. Additionally each day we were locked out of our room and had to have our keys reset at the front desk. I wish I had just left to another hotel but I didn’t but I can assure you I won’t be staying at this hotel ever again.
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Patricia
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

We loved relaxing in the hottub. Breakfast was great.staff was very helpful and friendly.
Horst
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great front desk staff
Jennifer
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The day staff was amazing and funny!
Drew
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I had specifically been looking for a hotel that had a bathtub, and I really wanted one that had a tub so I could relax after my long day being stuck in traffic. I got there, and the tub wasn't working.The plug would not sit down. It kept popping back up, I was unable to have my bath and felt really upset. I spent a good chunk of money getting a hotel room specifically for a bathtub and not being able to use it was a real letdown. Also, the bathroom door wouldn't shut quietly and it woke me up several times while my wife went to the bathroom due to the door being very loud (not lined up to the door frame strikes the frame upon closing). Otherwise, it was okay. Beds were quite stiff, sore neck afterwards, and just not a very good night's sleep. Better than sleeping in my car, I suppose.
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Yves
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Good
Ronald
icon-Business
Business
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Overall the stay was nice, but our room had the bathroom fan auto turn on, not a big deal except that the bathroom door also didn't close properly so the noise bothered me.This was on the first floor, previous stay on the second floor was fine.
john
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Helpful staff
Rod
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

All good, particularly the staff.
Cassandra
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff were friendly and the rooms were clean. They've done a great job of updating almost everything. The pool could use an update but it was clean!
Evgeny
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I travel a lot for work and first time staying at this hotel. I’m glad I did, very nice, clean and newly renovated. Staff is friendly, breakfast was a great bonus.
Anand
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was a nice clean place with helpful staff. The breakfast was good and the rooms are large with good beds -- everything is in good repair.
Mary
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The stuff is Very friendly. And the continental breakfast was more than I am Expected
michelle
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Loved the pool and hot tub the gentleman helping out at the front desk when we left was excellent gave us 2 bottles of water for the road great breakfast also
Audrey
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

One thing I don’t understand is why the sign said “Fire Door keep closed at all times” & it was open the entire length of our stay?! It was held open!!
Caroline
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Newly renovated. Very clean.
Rike
icon-Leisure
Leisure
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good and clean, friendly reception
Number of reviews per page
20
40